Customer Testimonials
Very ,Very clean showroom and facilities,very knowagable staff and clean transactions,no BS, this is the real deal bike shop
Consistency and accountability, and a willingness to compensate when repairs or problems are unintentionally missed. Friendly staff and good bikes.
Celso was patient with this newbie and so helpful in finding what I need and educational on what I want moving forward.
Professional and kind prompt service
great hand on office. james was great
Very friendly and knowledgeable staff
Great service with great people
Service and customer care from Andrew M
Team is very knowledgeable and quick to assist. They spoke about bike donation program they have for the community and happy to support them.
The staff is awesome!
Abwicklung, Schnelligkeit, Freundlichkeit
Chris & his team are always so very helpful, accommodating and makes a true effort in attending to our needs. Examples include maintenance and services completed in a timely matter, finding products that we want to purchase and having them shipped in, etc.
Friendly, professional, conscientious store and personnel. Steve and Brian are excellent!
My tricycle was assembled there and was delivered in a timely manner.
Ryan the manager is great! Even though my bike was technically out of the warranty window he was still able to warranty the part replacement!
Wanted to give a shout out to Chris for helping me buy my new madone, amazing attitude, friendly and enjoyable to work with. Thanks again to the staff at Trek.
Everyone at the store was so friendly to me and answered all my questions. It was a great experience.
Great selection and quick service
Wonderful day renting MTB. Great advice in trying out Fern Park. Bikes were in great condition.
Fit. Price.
My husband and I went into the store just to check out the Electra Townie Go! S E bikes. We were immediately greeted by Burak. He was a wealth of knowledge about e-bikes in general, and incredibly helpful. We liked him right off the bat. He let us test ride the bikes and we fell in love with them. The best news is that the colors we wanted, in the sizes we needed, were in the store! We purchased them right then. We were given even more good news when Burak offered to have both bikes ready for delivery by the end of the day. We definitely didn't expect that. As promised, Burak arrived at our house with both bikes, and all the paperwork and chargers that came with it. He asked us to test ride them to make sure they were set up to our liking. He brought tools with him, just in case, and was able to make minor adjustments to my husband's bike right there.
We are completely satisfied (understatement) and almost giddy with excitement to get out there and ride. We HIGHLY recommend this store and if you get to work with Burak, even better! (To be fair, everyone we came across in the store were very friendly)
Incredible customer service.
The repair was done in a very timely manner and for a good price. I might need to come back for an adjustment on the brakes though.
Took my bike in to repair a flat and they fixed it immediately. Great service with friendly people.
Always friendly, helpful and knowledgeable
Your customer service and comptetive pricing is why I find the best deals typically in bike shops in the West, and with free shipping it is a no-brainer to get the best prices, for an already expensive sport.
I hope to move West 1 day, and visit your shops in person! Thanks for the great support and products.
Extremely fast getting bike tuned
Staff was very helpful in showing me all available products and recommended the best product for me.
Friendly staff, quality bikes, efficient service.
CUSTOMER SERVICE WAS TOP TIER...
FROM THE MOMENT I WALKED IN...I DEFINITELY RECOMMEND THEIR SERVICES TO ANY ONE WITH BIKE NEEDS. THANK YOU FOR YOUR PROFESSIONALISM...IM SURE I'LL SEE YOU AGAIN...