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based on 2143 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The maids are rarely the same anymore and even though there is supposed to be a summary of what to do in our file, many things do not get done:
-The garbage from the 2nd floor is left on the 1st floor instead of in the garbage in the garage
-the garbage in the kitchen compactor is never emptied
- The room listed as getting "extra attention" is has been the hall/stairs, hall, stairs or foyer. These are the "rooms"that require the least attention.
-micowave is never cleaned
-soap scum remains on tiles in the shower
-kitchen sink is never cleaned
Merry Maids has been a "God-send." You have enabled me to rest with comfort that my disabled brother's apartment is cleaned on a regular basis. I cannot tell you how grateful I am.
Reliable service
just two small things, in the bathroom the light bulbs were not cleaned above the mirror and the blinds were cleaned but left some wet dirt that I cleaned up myself. But the two women who cleaned my apartment were awesome, and so fast - they did a fantastic job - was so happy! thank you again!
The communication regarding who will be coming to the home to clean. There are weekly calls to remind the client of their cleaning and it would be great to also state the person assigned.
The workers are friendly & the house smells clean.
Great job. Thorough. Efficient.
Deep cleaning service - I found what looked to be cat litter on a bathroom wall from previous occupant. Trash not emptied, dog bed not vacuumed, crud under bathroom faucet where fixture meets vanity.
From many years' experience, I've already recommended Merrymaids to people in need of a cleaning service, and would continue to do so. You can accommodate clients who request environmentally safe products and, with decent notice of course, schedule changes, and cleaning is always done well, with special respect for objects or surfaces that require careful handling. If you are short-staffed one day, you can still see that the cleaning gets done, though some adjustment may be needed as to time of day; only rarely does it need to happen on a different day. (In either case, if you do need to make such an adjustment, please be sure to contact the client that morning; some of us are at home that day, and like to know our day's schedule!)
However, when the company branch was smaller, under the conscientious management of Amanda Ellis, and located in my neighborhood, it seemed more responsive to customers' wishes. Now that the branch is more centralized, teams often have long commutes, which can create problems in bad weather and heavy traffic. Again, I'd suggest that teams stay in touch with the office via cell phone, and that the office pass on the message of delays as needed.
I would like to commend Tricia as the best of a good staff of cleaners whom you've assembled. She strikes me as the kind of person whom you eventually want to promote to management. All Merrymaids team members and office staff are friendly, easy to communicate with, and do a good job.
Another suggestion: clients should be e-mailed in hot weather and reminded (tactfully) to leave their air conditioning on so that teams won't be working in a hot environment. I think leaving the AC off during the day results from mere absent-mindedness; people forget to re-set their programmable thermostats, and they could use a gentle nudge. If this is necessary even in New England, how much worse it must get in the warmer areas where Merrymaids has branches.
The folks who come to clean are lovely. When they leave, you have your clean house back.
When we first signed up with Merry Maids, Sharon was our regular cleaner, and we were quite happy with the service. Sharon eventually left the company, and since then we have had several different cleaners, and no one team consistently. The quality of the cleanings has varied considerably. Also, my entry way (mud room) was included in my original pricing, and Sharon cleaned it each week. It has bot been regularly cleaned since Sharon left the company. I need to follow up with the company and discuss this.
Your prices are too high, and I don't feel that bathroom surfaces were completely disinfected.
There's no need to make things right.... The contract is finished, and we are not renewing. It's water under the bridge now. It was, however, a full year of poor quality. Baskets not emptied, floors not vacuumed, bathrooms not cleaned... Chalk it up to experience.
More attention to detail in the cleanings and better response time from the office. I sent an email regarding some issues with my cleaning last week, and I still have not had a response 6 days later.
I have been a customer for quite a while and am very disappointed. Whenever I need to call to change or cancel (which is not very often) I am given a very hard time. In fact one time the woman would not even confirm that I wanted to cancel and sent someone anyway! All I ask is to be treated with a little more respect.
Failed to show up for cleaning
Products leave home smelling clean and fresh and the staff is in and out quickly while still managing to pay attention to all details.
Reliably consistent
You guys always do a great job! We've had a few hiccups along the way but lately service has been consistently excellent. Thank you!
Dependable, on time, open minded to suggestions, will complete specific tasks when asked!
Personalized notes left by merry maids staff always make me very happy
In general. I am pleased but a little extra non solicited attention to small things like disinfecting the phones , wiping down the switch plates, doorknobs, etc. removing scuff marks on floor/walls,
Trisha was wonderful, did a very thorough job. Products were fine.
Very thorough cleaning. Extra "value added" service over and above requirement.
Price is high for an adequate cleaning. Certain things are done very well.
Did not dhow up for cleaning at agreed upon hours.
My last cleaning looked a little rushed (kitchen island not wiped, range hood not scrubbed (I requested special attention to the range hood at every cleaning). Maybe because I'm generally a neat housekeeper, it might seem like my home doesn't need the level of attention as others? Hoping that's not the case.
Mostly, I'm happy with the service thus far!
Once a week I come home and my house is spotlessly clean and smelling cinnamon.
You move things and break things and can't give me a steady start time. It's disappointing.
I had taken the day off work and expected help to arrive between 9 and noon. She arrived at 12:30 and I had to stop at 2:30, so I did not get a full day in for my cleaning project. She was very good and we did get a good deal done, however.