What our clients think of us!

Great job

The cleaners are very careful to return my belongings to their original places and are respectful of my property while they are in my home, both of which I appreciate very much.

I like just how clean the appliances & floors & bathroom fixtures sparkle ...streak free...the women are very reliable & devoted to their jobs!

Very thorough.

Your staff is friendly & the house looks & smells clean

I like the fact that I can count on a single person to show up when the MM are due here!

I like that my house feels and smells "fresh" after a cleaning and I don't get the sense of a "chemical" smell. Brenda seems to be very thorough and a very pleasant woman.

Very expensive. Didn't even vacumn under the sofa cushions.

all the maids have performed excellent service. a very big thank you to all.

I have been consistently happy with the service that Merry Maids provides, except for one gentleman cleaner. I requested (probably about a year ago) that he not come back to our home. The first time he cleaned he broke a trashcan, put dirty dishes in the oven (and left them there). His level of detail and care that he pays to his cleaning is lacking and not as good as the other cleaners we've had. We know that he has been back to our house on a number of occasions, including our cleaning last week. I could tell that he had been the one cleaning since the house was NOT as clean as it usually is after a cleaning. I would really like it if he did not come back to our home. If he has to, I ask that you give him additional training and review the needs of the customer prior to coming to our home. Happy to discuss in more detail.

My wife likes the fragrances and the thorough cleaning of the hard-to-get spaces.

As time has gone on (I began with the service in June 2013), cleanings have gotten less thorough.
In addition, often when I contact the office, I do not get a response.
For example, I recently emailed the office on 12/11 about my cleaning on 12/10. I have not received a response. Yet, I am getting this feedback form.

Very clean

everything is fine

Very thorough. I am missing a gold hoop earring that I wonder if the girls put somewhere to keep it away from our new kitten. It was on my bedside table (the

Unfortunately we have had to call about cleaning not being thorough as far as dusting and sweeping in all rooms and it still is not happening. We also left a written message to please call or text when done so that we could lock the doors by remote and that did not happen and our back door- outside was left open. We worry about negativity because of access to our home.

Cleaning is fine, prices are high

My experience was unique where I was using gift certificates that were 7 years old; however, expiration date stated there was none, after contacting local office in July, I dealt with 4 different women; the first woman was extremely nice and helpful but then I never spoke to her again. Only one woman (maybe because I was using gift certificates and wasn't interested in signing up for 16 month program was rude and I couldn't wait to use the certificates and be done. I paid $170 for a DEEP CLEAN for small kitchen and 3 bathrooms? it was not a deep clean. Although the man who came was very pleasant and nice, not sure if it was communicated that it was a deep cleaning job? Price seemed high for what I had done, took over 3 months to try and coordinate a date and the last women I dealt with was not nice.

I loved the way the hardwood floors looked. I never get them streak free like that.

I like the products you use! My appliances & tub/sink fixtures have not shined like this in a long time!' They even cleaned the inside of the toaster oven!

I am very pleased & have already recommended your services to my friends!! The people who came Belina & Joseph deserve a 12!!!

We had a list of things we wanted completed, went over them with a very professional contact person.Found when the cleaning team left some of what we discussed to be cleaned was not ever touched. we were surprised that merry maids would not complete the job we had paid for.

The cleaning is inconsistent.

Consistency of cleaning could be better

I like the fact that Merry Maids is always trying to do better. They try to be consistent with sending the same cleaner(s) to our home

Lately there have been different workers showing up to clean and results are inconsistent. The most annoying thing is when they take the liners out of trash cans and don't replace them (leaving them unlined).

While we have had only 1 cleaning-it was great. The set up of the cleaning was good too!

I don't like dealing with your front desk personnel. I find them unpleasant.

I don't have time to do it and I don't have to worry about it. The past few times, the house was cleaner than prior cleanings.

Nancy went above and beyond this week when the sheets were unable to be found she found a set of sheets in the closet that we use for the bed and made the bed. I found the missing sheets in the hamper with the dirty sheers. I enjoy having Nancy clean my home.

House smells and is clean, ladies professional and thorough, ladies friendly