What our clients think of us!

Arrival times more reliable.

Not thorough enough. Cobwebs and dust in corners.

I would not use merry maids again. The one time cleaning was a lot of money and I do niot feel the cleaning was worth the money I spent. It took two people over 3 hours. They did not seem to be experienced. The area carpet in kitchen was not moved they cleaned flour around it. Hamper was niot moved, I had to ask them to move hamper to clean underneath. I felt as though they were not experienced. Thank you fir reaching out. I hope this will help you going forward.

The girls did a great job!

The upstairs bathroom floor was never washed screen deck wasn't vac under master bed room bed still had dust in middle looks like they swept the sides that's it everything els was fine

There needs to be a real effort to show up at the time previously agreed to. For the cleaning in a row the team has showed up hours after what was agreed to. I work at home, and my husband works nights. Both times I had changed all of my phone calls so I could have nothing scheduled while they were here, and my husband woke up and left for work very early so they could clean the bedroom. Merry Maids needs to stick to a schedule without excuses.

more attention to detail. overall the studio is clean and looks good after a cleaning but there is always one small thing that isn't up to snuff...bathroom or floors... nothing major but keeping a list of the "must haves" would be key

Fresh smell

They meticulously took their time and were thorough

They do a great job and are receptive to feedback.

Cob webs on chandelier in dining room, corner walls in rooms asked to clean. Floor of shower not clean, or door to shower (mold). Corners of floor in bathroom not touched. I have a small home with small rooms, I wouldn't suspect that taking the time to thoroughly clean the floors or dust would take very long. This is my second disappointing experience.

Being more thorough with each clean, for instance not skipping the floors and doing them every other week doing them every clean

Too many different cleaners, most off shook are not good at cleaning. Too many houses assigned to your cleaners so they rush. Unpredictable arrival times. Special attention schedule keeps getting messed up by the back office.

It would be more helpful to receive a "permanent" time slot which does not change every cleaning day.

Quality of Merry Maids is not consistent; some cleaners are truly better than others.

The care that is taken when the team cleans my house.

Just not thorough enough - floors are barely washed over - that was just this week's issue

Hi more Theresa's.

Thus far, the service has not been very good. Yesterday, under new management, our house was cleaned very well and inspected by the manager. If the service is consistently good, I may recommend Merry Maids to my friends.

Vicky did a great job she was very thorough. I was very happy with the job she did

Was supposed to be an initial deep cleaning and a lot was left unclean- under beds, couches, on top of tables, lamps, a tub, the bathroom floor, etc

The house was not nearly as clean as it should have been for the price and number of people involved. I was very disappointed

The products did not leave much after affect odor and the cleaning team was very efficient.

Late to appointment, house wasn't cleaned properly.

The cleaners were fantastic. I could not have been happier with them.
But the receptionists/schedulers were neither efficient nor completely honest about the process. I had to call back several times because they could not confirm a time. Each time I spoke with a different person who did not seem to have the information from a previous conversation. I told them the best number to reach me on and they called a different one. And worst- I finally got a confirmation that I would be the first appt. of the day, which I understood from the scheduler would be at 9 am. When I called at 10:30 because no one had showed up, I was told, "Oh they left Hanover at 9." Apparently this is standard procedure. but the scheduler never bothered to mention that the earliest possible time they would arrive was 10:30. Had I known this, I would not have gone with Merry Maids as I had a very tight schedule that day. All I ask is to have correct information and I was not given this.
Finally, I feel that I was overcharged. I was told the fee would be $295 +/- $50. Because this was an empty apartment with no rugs, carpets, furniture, beds to change, wastebaskets or trash to take out,there was far less to do than what is listed on the agreement as a standard clean. I fully expected to be charged $50 less that $295, (still VERY expensive for 2.5 hours of cleaning!!) but the charge on my credit card is for the full amount. It makes me wonder whether anyone ever is actually charged less. I doubt it. So, I'd like to have that $50 refunded to my credit card, though I doubt it will happen, an no, I am not likely to recommend Merry Maids--quite the opposite. If I could hire your cleaners without Merry Maids, I would be thrilled, because they were thorough and very personable, I was very disappointed with the level of service from the office of Merry Maids.

Friendly, hard working staff.They worked around several contractors which were helping us move and did so with excellent results.

So far everything has been very good.

Very thorough

I have to be honest, I noticed several areas where it was cleaned including my shower (dirt on the floor, door had mold on it), corners of the bathroom floor are still dirty, the dining room table wasn't even wiped down and the living room floor had dust bunnies all over. Other than the sinks (kitchen, 2 baths), I couldn't tell that anything else had been cleaned.

Excellent service.

The Maids do not clean very well- they leave and the furniture is covered in dust, the floors still have dirt in the corners, the floors are not mopped very well. Even the kitchen counters are not completely clean. I think they are too much in a rush.