Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2143 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 1, 2019 — Rated 10 out of 10 by G.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thanks for the terrific service as usual. Brittany and her colleague were exceptional. Lots of attention to detail, good care with my fragile items, and excellent work. I hope to have Brittany and her Merry Maid colleague come to my home when I am next ready for another full cleaning.

Report a concern   November 29, 2019 — Rated 10 out of 10 by M.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very reliable service and good outcome

Report a concern   November 25, 2019 — Rated 10 out of 10 by M.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Friendly, thorough, and efficient.

Report a concern   November 25, 2019 — Rated 10 out of 10 by S.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

It was set up for my brother and he stated the cleaning products were good and he is particular about cleaning products prefers more natural ones. His Aid stated they were efficient and a job well done.

Report a concern   November 21, 2019 — Rated 10 out of 10 by G.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They are very good

Report a concern   November 19, 2019 — Rated 10 out of 10 by S.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Terrific cleaning staff

Report a concern   November 19, 2019 — Rated 8 out of 10 by R.J. Merry Maids of Brookline & South Shore
What could we do to improve?

Glass light on bathroom ceiling covered in dust (just bought house).
Window sills could have been better.
Other than that all good

Report a concern   November 15, 2019 — Rated 9 out of 10 by M.C.R.T.K.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great job as usual

Report a concern   November 14, 2019 — Rated 10 out of 10 by R.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thank-you!

Report a concern   November 14, 2019 — Rated 9 out of 10 by K.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Brittany is great!

Report a concern   November 13, 2019 — Rated 5 out of 10 by J.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Cleaners are very nice, but don't always have the same person, people. Need to review what should be done each time and obvious things are missed or just not done because they look clean, but are not. I would like a breakdown of what you charge for each room. Some cleaners are here for only 45 minutes, other an hour to an hour an a half. Sorry but you asked.

Report a concern   November 9, 2019 — Rated 7 out of 10 by J.D. Merry Maids of Brookline & South Shore
What could we do to improve?

Wish miss having Jodi come to clean. Recently while the cleaning is okay, it is definately not as good. Liners are never put in the baskets upstairs bathrooms at the sinks. spots on the wood floors and bleach was dribbled on our shower mat so now has white spots after we washed it.

Report a concern   November 7, 2019 — Rated 8 out of 10 by J.Z. Merry Maids of Brookline & South Shore
What could we do to improve?

Satisfied as is

Report a concern   November 7, 2019 — Rated 8 out of 10 by M.D. Merry Maids of Brookline & South Shore
What could we do to improve?

Saturday morning cleaning

Report a concern   November 1, 2019 — Rated 10 out of 10 by V.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Although I like Merry Maids as a whole, I have been disappointed of late with my cleanings. This last time, there were two new crew people cleaning my home and a basement door was shut closing in one of my cats and a bathroom window had been left open. The level of cleaning is also not consistent.

Report a concern   October 31, 2019 — Rated 10 out of 10 by S.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

dependable, efficient, thorough -- excellent work !

Report a concern   October 31, 2019 — Rated 6 out of 10 by H.T. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Seven

Report a concern   October 30, 2019 — Rated 8 out of 10 by L.J. Merry Maids of Brookline & South Shore
What could we do to improve?

I was pleased with the cleaning service on the day it was performed, but a few days later, I went to look more closely and found several cobwebs in ceiling light fixtures, dusty walls and bugs still in a bathroom light fixture. Overall, the crew worked very hard, but there were a few items that could have used some improvement.

Report a concern   October 27, 2019 — Rated 10 out of 10 by Susan Mosher Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nancy cleans our home well every time with your products. There are no strong chemical odors after she leaves. She regularly gets down on her knees to dust the lower parts of furniture.

Report a concern   October 26, 2019 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I am. pleased with the results

Report a concern   October 24, 2019 — Rated 8 out of 10 by M.C. Merry Maids of Brookline & South Shore
What could we do to improve?

be proactive when a situation occurs. Notify the customer as soon as you are aware of changes rather than apologizing after the custom points out the changes.

Report a concern   October 23, 2019 — Rated 10 out of 10 by W.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very convenient.

Report a concern   October 23, 2019 — Rated 6 out of 10 by K.C.B. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

There were many details missed during the initial deep cleaning that was scheduled with our company. Surface areas were dusty, Furniture not properly cleaned and floors were dirty and did not appear to be cleaned. Merry Maids has agreed to come back and re-do the deep cleaning.

Report a concern   October 20, 2019 — Rated 9 out of 10 by R.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The young women who come are always on time (sometimes early), pleasant and agreeable to suggestions what should and should not be done, and are done usually in an hour or an hour and a half.

Report a concern   October 19, 2019 — Rated 10 out of 10 by B.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Your services are wonderful.
Your products -- I do not like because the mirrors leave streaked marks. The floor cleaner is sticky every where. And the rags, are they clean ? Just wondering. I use my own product for everything.

Report a concern   October 16, 2019 — Rated 6 out of 10 by P.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I have been troubled by the lack of communication from Merry Maids for some time now.

Report a concern   October 16, 2019 — Rated 10 out of 10 by W.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The cleanings are always professional they begin on time and the staff is always pleasant.

Report a concern   October 13, 2019 — Rated 9 out of 10 by J.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I love coming home to a clean house.

Report a concern   October 11, 2019 — Rated 2 out of 10 by B.G. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I continue to be disappoint with the level of cleanliness after each visit.

Kitchen and bathroom floors are dirty
Vacuuming of the furniture is not happening
The bathroom tub has a soap scum ring, i actually left soft scrub out two cleanings ago, pointed out the bathtub was dirty, and it looked like it had been wiped down, not cleaned.
The ceiling fans are dusty and I’ve asked on a few occasions that the blade are dusted

I really don’t feel like i am getting 135 dollars worth. It’s a lot of money for someone to wipe down my counters every other week.

Report a concern   October 11, 2019 — Rated 9 out of 10 by P.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Flexible with my schedule.


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