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based on 2143 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very reliable service and good outcome
Friendly, thorough, and efficient.
It was set up for my brother and he stated the cleaning products were good and he is particular about cleaning products prefers more natural ones. His Aid stated they were efficient and a job well done.
They are very good
Terrific cleaning staff
Glass light on bathroom ceiling covered in dust (just bought house).
Window sills could have been better.
Other than that all good
Great job as usual
Thank-you!
Brittany is great!
Cleaners are very nice, but don't always have the same person, people. Need to review what should be done each time and obvious things are missed or just not done because they look clean, but are not. I would like a breakdown of what you charge for each room. Some cleaners are here for only 45 minutes, other an hour to an hour an a half. Sorry but you asked.
Wish miss having Jodi come to clean. Recently while the cleaning is okay, it is definately not as good. Liners are never put in the baskets upstairs bathrooms at the sinks. spots on the wood floors and bleach was dribbled on our shower mat so now has white spots after we washed it.
Satisfied as is
Saturday morning cleaning
Although I like Merry Maids as a whole, I have been disappointed of late with my cleanings. This last time, there were two new crew people cleaning my home and a basement door was shut closing in one of my cats and a bathroom window had been left open. The level of cleaning is also not consistent.
dependable, efficient, thorough -- excellent work !
Seven
I was pleased with the cleaning service on the day it was performed, but a few days later, I went to look more closely and found several cobwebs in ceiling light fixtures, dusty walls and bugs still in a bathroom light fixture. Overall, the crew worked very hard, but there were a few items that could have used some improvement.
Nancy cleans our home well every time with your products. There are no strong chemical odors after she leaves. She regularly gets down on her knees to dust the lower parts of furniture.
I am. pleased with the results
be proactive when a situation occurs. Notify the customer as soon as you are aware of changes rather than apologizing after the custom points out the changes.
Very convenient.
There were many details missed during the initial deep cleaning that was scheduled with our company. Surface areas were dusty, Furniture not properly cleaned and floors were dirty and did not appear to be cleaned. Merry Maids has agreed to come back and re-do the deep cleaning.
The young women who come are always on time (sometimes early), pleasant and agreeable to suggestions what should and should not be done, and are done usually in an hour or an hour and a half.
Your services are wonderful.
Your products -- I do not like because the mirrors leave streaked marks. The floor cleaner is sticky every where. And the rags, are they clean ? Just wondering. I use my own product for everything.
I have been troubled by the lack of communication from Merry Maids for some time now.
The cleanings are always professional they begin on time and the staff is always pleasant.
I love coming home to a clean house.
I continue to be disappoint with the level of cleanliness after each visit.
Kitchen and bathroom floors are dirty
Vacuuming of the furniture is not happening
The bathroom tub has a soap scum ring, i actually left soft scrub out two cleanings ago, pointed out the bathtub was dirty, and it looked like it had been wiped down, not cleaned.
The ceiling fans are dusty and I’ve asked on a few occasions that the blade are dusted
I really don’t feel like i am getting 135 dollars worth. It’s a lot of money for someone to wipe down my counters every other week.
Flexible with my schedule.

Thanks for the terrific service as usual. Brittany and her colleague were exceptional. Lots of attention to detail, good care with my fragile items, and excellent work. I hope to have Brittany and her Merry Maid colleague come to my home when I am next ready for another full cleaning.