Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2143 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 25, 2020 — Rated 10 out of 10 by Julie Romandetta Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The products used smelled fresh and clean. The two cleaners were very nice and very thorough.

Report a concern   March 25, 2020 — Rated 10 out of 10 by M.B.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin does a great job at every cleaning

Report a concern   March 17, 2020 — Rated 5 out of 10 by J.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I would like the same team of 2 people.

Report a concern   March 17, 2020 — Rated 10 out of 10 by W.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough cleaning and very nice people.

Report a concern   March 12, 2020 — Rated 4 out of 10 by L.T. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

There is unevenness in the quality of cleaning by MM staff, and the same staff are not assigned to me each time, so I feel like I need to be present to check that the work is thorough enough. About half the time, one MM's cleaning is not thorough, incomplete, or missed.

Report a concern   March 11, 2020 — Rated 10 out of 10 by A.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great service

Report a concern   February 29, 2020 — Rated 5 out of 10 by M.C. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

There was a closet and several drawers and cabinets that were not cleaned. The freezer also was not cleaned. I spent over $400 for a deep cleaning and had to go back in and clean cabinets and sweep hardwood floors.

Report a concern   February 27, 2020 — Rated 10 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nancy and Therasa are very good, they do a excellent job.

Just love them

Report a concern   February 24, 2020 — Rated 8 out of 10 by J.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Just to let you know I am very pleased with Theresa. She does a great job. Also Paul is good too

Report a concern   February 23, 2020 — Rated 10 out of 10 by R.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Friendly and cooperative workers.

Report a concern   February 21, 2020 — Rated 10 out of 10 by D.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Prompt, very effficirnt, thorough and overall an outstanding job!!

Report a concern   February 21, 2020 — Rated 10 out of 10 by C.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They seemed to really do the trick as far as making things very clean and smell really nice.

Report a concern   February 21, 2020 — Rated 10 out of 10 by J.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin does a really nice job for us. The products used have improved (not so Chloroxy!), and we are happy with the service provided.

Report a concern   February 21, 2020 — Rated 10 out of 10 by W.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

How through the crew is. Also how friendly the crew is
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Report a concern   February 18, 2020 — Rated 9 out of 10 by J.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I don't know much about them!

Report a concern   February 17, 2020 — Rated 9 out of 10 by Donna Stevenson Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The services are great just once I had a problem and it was taking care of right away.

Report a concern   February 17, 2020 — Rated 9 out of 10 by Dennis Kelley Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I think Kristi and Rich did a fine job doing everything that was requested. The condo smelled clean after their visit.
Having this service was a good decision.

Report a concern   February 14, 2020 — Rated 10 out of 10 by L.T. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The team does a great job. And I love coming home to the smell of a clean house.

Report a concern   February 8, 2020 — Rated 10 out of 10 by E.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Cleaning is excellent and cleaner unobtrusive

Report a concern   February 5, 2020 — Rated 9 out of 10 by T.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

very friendly and helpful

Report a concern   February 5, 2020 — Rated 10 out of 10 by J.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I like your accessibility by phone; your service personnel are ALWAYS on time and do a fine job.

Report a concern   February 5, 2020 — Rated 0 out of 10 by S.S. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I was staying with my Fiancé at the time cleaning my daughter went into a very labor so I never really checked until I moved back home. I’m purchasing new furniture and my came to take out my furniture today when they moved the couch it hadn’t even been swept let alone cleaned. I was told floor to ceiling my walls were not even dusted let alone cleaned. Neither were my interior doors or cabinets. The only thing done was my tiny bathroom. I paid over 300.00 dollars to get my time bathroom cleaned. I would like to hear back from someone soon. I’m going in for shoulder surgery in about a month. Please contact me as soon as possible. Thank you

Report a concern   February 3, 2020 — Rated 7 out of 10 by K.R. Merry Maids of Brookline & South Shore
What could we do to improve?

You have been improved over the last several weeks. Consistency is good, please keep it up!

Report a concern   February 2, 2020 — Rated 6 out of 10 by M.M.I. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The ladies are super nice. I love how consistent they are and timing is wonderful.
However, this last visit the bathroom counter felt as if it had not been cleaned or not rinsed well - it was gritty. I'm not wowed by the service. It's good, but nothing special.

Report a concern   January 31, 2020 — Rated 0 out of 10 by C.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

This was the worst experience. Even though they wanted to go back and re - clean it was too late. I will never spend money or recommend this business to anyone I know. I paid $606 for my new home to be cleaned before moving in, and my home was not cleaned. The fans were dusty and the bathroom was dirty, the stove. Now you have my feedback so please stop sending me this to give feedback

Report a concern   January 29, 2020 — Rated 10 out of 10 by M.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thorough, friendly, efficient

Report a concern   January 29, 2020 — Rated 8 out of 10 by B.I. Merry Maids of Brookline & South Shore
What could we do to improve?

I would really prefer to have one or two people I can depend on rather than a whole series of different cleaners, and I like having them come at a fairly regular time of day. I know that moving them around works well for you, but I would really like to have the same one fairly regularly.
Name removed

Report a concern   January 29, 2020 — Rated 10 out of 10 by Keith Kenney Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Brittany does a great job. We are really really happy with the service.

Report a concern   January 23, 2020 — Rated 10 out of 10 by S.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Consistency and communication.

Report a concern   January 23, 2020 — Rated 9 out of 10 by E.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We love having Patti consistently come to our house—she does a great job and is so thorough, and she’s so nice!


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