based on 6933 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The food was soooo good.
Change chairs to ones that don't squeak when moved.
Easy to phone and place order. Order ready and correct. Friendly associate. Food delicious.
Let me blow off some steam… I love ECW! The cook at my restaurant is not a very literate person. I order chips, I get home I have fries and I live to far away to go back. I order 10 bone in and you usually get 5 flats, 5 drums, I get home I have all flats. If I had wanted that , I would have ordered! I order my wings saucy. I get home, there is NO sauce! I’ve just about had it with this place! It does no good to complain , they just apologize thinking that’s satisfactory, it’s not!
But I do love your rewards program!
Thank you
Kayla is the best! Love the service!
Everything Food service cleanness friendly
We enjoyed the whole package. The food was really good and we loved our service. Got sat down quickly and our food was prepared and brought to our table pretty fast.
Server was awesome and food came out fast!
The wings are great
The presentation and taste of the food was great as well as the customer service.
Service & food is always top notch.
Make sure the place isnt always freezing. Food is usually good but this time was super peppery and the hoagie was not toasted like usual.
The food was great.
Get time once again. You always do a great job there. We had Miranda E as our server and she was awesome. We had children with us and there were slower at ordering and she stayed right with them. Thank you!
Excellent food and service
I got there 20 minutes after I ordered. There were 4 people waiting and only 3 tables occupied in the restaurant. I waited for an extra 30 minutes. They messed up someone else’s order and the manager immediately got defensive and wasn’t very professional. I finally got my food after almost a hour after I ordered and 30 minutes waiting in the restaurant. Got home and the food was cold like it has been sitting out for as long as I was waiting at the restaurant. We have gave this location and King multiple chances but over 50% of the time we eat east coast wings there is something that happens that makes the food not good. This was the 1st time we had both service and food issues. The past 4 times we have got east coast it has been cold x2, dry swings when they’re suppose to be sauced, and one time the wings were literally submerged in sauce to the point they were soggy (we didn’t ask for extra sauce).
The service and quality
Food and bartender ! Beer specials and drink specials help too
Food quality has improved significantly since prior visit salads was fresh this time and entree was very good wait staff was great this time and prompt and courteous
When people order extra crispy wings, we want them well done, especially when given additional cook time like 45 mins for 10 wings. I expect all 10 that I ordered to be the same doneness. No pink, no flimsy chicken. That's not what I got today. As expensive as going out to eat/ ordering food is, someone should be making sure that the wings come out how they need to or add an option of extra extra crispy just to be sure. We cant taste all our chicken before we leave all we can do is eye ball it. But a thermometer during cooktime every batch and timed cooking at the right temperature should make sure the chicken is done the way it needs to be, every piece not half the batch.
verygood help
The wings and the rib corn was not good at all the grease tastes and smelled old
the wings were good. got to use coupon so more affordable.
The food is always great
I like that I can order online and it’s ready in 10-15 minutes as they are 5 minutes from the office. Lunch price’s aren’t bad but wish I could get a larger to go drink. Also food is good.
Pleasant staff and great food.
The food was awesome and our server was amazing! She was very attentive and took very good care of us.
Love the friendly staff and quick pick up process. The food is always hot and fresh!
Excellent food and service
Different waitress, same results. All good, will go back again soon I am sure