What our clients think of us!

Profession, quick service and pleasing results.

Quality of cleaning job and competence of employees. Both outstanding.

Jim did a great job for us!! My hose feels so good when my carpets are clean!
I love that they are not crunchy after Zerorez cleans them!

Carpet super clean

They were very thorough in their prep and cleaning. It looks so much better!

Promised travel certificate that did not receive. Called office and still not received. The technician was great.

Did a great job!

Works very well, carpets look great when done. There is no residue left for the dirt and grime to stick to. Carpets stay cleaner longer.

Chris was very thorough in his cleaning and in explaining to us the process. However, we did not receive the get-away coupons yet, but trust that they are coming. We have already recommended your service to our daughter. We hope to have our kitchen grout cleaned soon after Chris explained that process.

Our carpets appear to be clean. However, this time I felt they were "wetter" than usual, and took much longer to dry. I even turned up the furnace heat, but it took over night for some spots. I do like the fact that your technician was careful to keep things as clean as possible while working. We will call you again. thanks do NOT share my info!!!

The technician was wonderful. the only reason that I did not give a 10 is the my carpet does not feel as soft as it did before. I don't know if that is normal or if it will get it's softness back.

A little better communication about how long before floors are dry. I was just told when they were finished, but not much else about what was done or what to expect as far as drying time or anything.

I have had two other companies out to clean our polyester carpets, each one stating that their product and high temperature water would clean the traffic stains: they did not. Zerorez did get the heavy traffic areas. For the first time in 5 years, my carpets actually look 100% clean.

I love their attention to detail. How you will send the technician back without charge if a problem arises. How quickly the carpet dries after you are done. How courteous the technician is.

I was very pleased with how friendly and professional the serviceman who cleaned my carpets was. I was also happy about how soft and clean my carpets were after the service.

I liked that it was easy to schedule an appointment. The technician who came was very quick and did a very good job.

I've talked to Chris and he told me about the service and I bought a furnace filter. He will come back to clean the ducts when our remodeling if finished. So far I'm impressed and look forward to the completed duct-cleaning job.

My carpets after being cleaned looked like they did when it was new!

No sticky residue left to attract dirt. Quick drying. Fast, friendly service! :)

I called the same day as my appointment and explained that the technicians had not screwed the air return vents on correctly. Also that they had marked my newly painted walls (remodeled in November), to the point of chipping the paint next to one of the vents and leaving a one inch gash in the wall near another. I was told I'd get a call back but haven't to date.

Additionally there was quite a bit of debris left on the new hardwood floors and carpet, not just dust. While I was expecting to have to wash the floors of footprints, I would have expected them to sweep up the dust they brought up from sticking the vacuum hoses down the vents. The solution from one of them was to pay to have the carpets and wood cleaned. Again, this is brand new flooring and carpet. It shouldn't have to be cleaned. I specifically mentioned to them we had just done some remodeling and I was nervous about they not marking up the paint. I shouldn't have had to mention it, but I did. Then to have these things happen was quite disappointing.

Also, I have to complain about the over familiarity of one of the technicians. I think (and hope) he was the trainee on the crew. I understand that part of their job is to sell me on more services, but how many times did I need to say no, I wasn't interested. I understand they are selling me on your services, but there is a point where it is just too much. I did appreciate him telling me the dryer vent wasn't attached and attaching it for me, but I didn't need to be told multiple times how he was doing me a favor. While it was okay for him to ask about why we did some of the things we did, I didn't appreciate being asked how much it cost. My final issue with him was when he used my bathroom. I understand, people need to use the bathroom. But he didn't lock the door, and after awhile I went to put something away and opened the door on him. Quite embarrassing for me, even if he was just washing his hands. I was going to let the personal issues slide and not mention them, but you sent the survey, I should let you know everything.

All of this has bothered me now since last Wednesday. Again, I did call and mention the wall damage Wednesday afternoon once the technicians had left. I was told by the CSR they needed to talk to the technician and someone would get back to me Thursday. Haven't heard anything.

No, I will not be recommending your company to someone else. I am quite disappointed in the customer service.

For the most part we are very pleased with the service we received with zerorez. The technician called ahead as was requested, he arrived and was professional and listened to all the concerns we had. He was professional with his work (wearing covers on his shoes, closing the door behind him, etc.). The carpet looked beautiful and he was able to get most of the spit-up stains out that our 18month daughter had made when she was younger and had reflux. He also cleaned our shower and although it was expensive so far it was worth it. I will have to follow up after I clean it and see how much difference the protective coating makes. The carpet dried in about 7 hours and didn't leave our house smelling like our carpets had just been cleaned, which is an added bonus in my opinion. In the future we will use zerorez for all of our carpet cleaning needs.

My carpet in the basement is 19 years old. After Zerorez, it looks brand new. I also like that there is no soap residue left to collect dirt. My carpets look cleaner longer. I will never use another carpet cleaner besides Zerorez.

Professional technicians in dress and manner.
ability to complete service in a timely manner. This was a large area that was serviced, glad it didn't take all day.

Was disappointed that the "punch" stains didn't come out of my white sofa...so I took it upon myself and washed the cushion covers by hand and managed to get the pink stains out.

We were quite satisfied. There were a few spots that needed redoing, and the adjacent tile floors where the hoses crossed were left with a residue.

About 5 months ago we had you come and clean our carpets...this experience was not good. We had to have your guy come back and re-clean the carpets and then it seemed that they did not stay clean for very long. All of this was a big disappointment! When your person call last week to schedule a return, I told her of my previous bad experience. She asked to let you come back and clean 2 rms. for no charge. I agreed and was pleasently surprised with the great service and cleaning job we received and will now recommend Zerorez without reservation.

I liked how my carpets looked and felt after the cleaning. This was my first time using zerorez and won't be my last:)

Very easy to work with. I haven't had the service yet, but certainly look forward to clean carpets done by friendly fast people.

Friendly service, great product!

No residue, carpets were not soaking wet when done, looked great, technician easy to work with