Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33715 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 21, 2013 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

The guys came were friendly and professional. I love how my carpets look.

Report a concern   January 21, 2013 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

I liked how your company cares about my house with all the steps they take to make sure nothing gets dinged up, like the corner guards for the walls and the foam blocks under the furniture and the shoe covers that your technician took on and off every time he came in and out of my house.

Report a concern   January 21, 2013 — Rated 7 out of 10 by L.S. Zerorez Salt Lake City
What could we do to improve?

Your prices are expensive! Even with a discount, we feel it is out of our price range.

Report a concern   January 19, 2013 — Rated 10 out of 10 by S.A.T. Zerorez Salt Lake City
What do you like about our products and services?

David was very thorough and spent extra time on areas that needed it.

Report a concern   January 19, 2013 — Rated 10 out of 10 by R.L.U. Zerorez Salt Lake City
What do you like about our products and services?

Both gentelmen were very professional. They put on the footies everytime they came into the house. They made sure to protect our property from any damage with the hoses. They did a fantastic job with the air ducts and also with cleaning the carpet. I definitely would recommend Zerorez to my family and friends. Thanks a lot for a good service.

Report a concern   January 18, 2013 — Rated 10 out of 10 by P.R. Zerorez Salt Lake City
What do you like about our products and services?

my carpets looked good

Report a concern   January 18, 2013 — Rated 8 out of 10 by N.A. Zerorez Salt Lake City
What could we do to improve?

The strip of carpet under my make up cabinet was not cleaned the carpet strip under two of my doors was not cleaned overall I was happy but disappointed that my carpets looked great and the those strips of carpet were filthy they also did not lock up when they left my home. I would use your service again and just be more specific about those areas and meet them when they were done to make sure my house was secured.

Report a concern   January 18, 2013 — Rated 8 out of 10 by C.M. Zerorez Salt Lake City
What could we do to improve?

Overall, I was happy with the service. My only complaint is that is seemed pricey. As I have looked around after the service, I have found companies who clean carpets for significantly cheaper with similar claims (no residue, quick drying, etc.) The technician who came out however was friendly, knowledgeable, and did a good job.

Report a concern   January 17, 2013 — Rated 10 out of 10 by Susan Kelsch Zerorez Salt Lake City
What do you like about our products and services?

I thought the man that cleaned my carpet was very educated. It was by far the best experience I have ever had. I will definitely be using this company again!!!

Report a concern   January 17, 2013 — Rated 10 out of 10 by Nicky Davis Zerorez Salt Lake City
What do you like about our products and services?

the young men was very good. the office was great too.

Report a concern   January 17, 2013 — Rated 10 out of 10 by R.P. Zerorez Salt Lake City
What do you like about our products and services?

How quickly the carpet drys and how clean the carpet looks.

Report a concern   January 17, 2013 — Rated 10 out of 10 by Julee Richards Zerorez Salt Lake City
What do you like about our products and services?

Fast Service, extremely nice customer service,

Report a concern   January 17, 2013 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Carpets and furniture were clean

Report a concern   January 16, 2013 — Rated 10 out of 10 by T.C. Zerorez Salt Lake City
What do you like about our products and services?

price, contact and scheduling was easy

Report a concern   January 16, 2013 — Rated 9 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

We normally love the cleanliness and thought that no chemicals go into this cleaning.

Report a concern   January 16, 2013 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

Fast dry time. Friendly, patient technicians. Good cleaning technology. Good results.

Report a concern   January 16, 2013 — Rated 10 out of 10 by A.A. Zerorez Salt Lake City
What do you like about our products and services?

The product was good and the service was excellent.
Attn. Name removed

Report a concern   January 16, 2013 — Rated 8 out of 10 by J.C. Zerorez Salt Lake City
What could we do to improve?

I called to get some clarification on the charges and was told someone would call back and have never heard from you

Also the service man was to be at our home 9-11. He did not arrive until almost 1:00. He was goo but charged us more for the area I had already explained to the person who took the order. I did call and give measurements to someone. She said they would call back and I have not hear from anyone.

Report a concern   January 16, 2013 — Rated 2 out of 10 by J.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Your machine froze up and my carpet was half cleaned. The appointment should of only taken 45 minutes took over two hours the Technician had to come back and finished which took another hour. Not looking for a discount or anything else some type of compensation would of been nice for the inconvience. Spent my whole day off getting the carpets cleaned.

Report a concern   January 16, 2013 — Rated 10 out of 10 by R.J. Zerorez Salt Lake City
What do you like about our products and services?

Your associate that did the job was very professional with his work and his personality was very polite.

Report a concern   January 16, 2013 — Rated 10 out of 10 by E.J. Zerorez Salt Lake City
What do you like about our products and services?

I thought David did a great job on our tile. It looks great. He was meticulous.
And answered my questions. Thank you David.
Name removed

Report a concern   January 16, 2013 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

They work!!

Report a concern   January 16, 2013 — Rated 8 out of 10 by D.C. Zerorez Salt Lake City
What could we do to improve?

Use some type of door covering so all the heat in the winter and air conditioning in the summer is not let out.

Report a concern   January 16, 2013 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Nontoxic. Rick was great!

Report a concern   January 16, 2013 — Rated 7 out of 10 by P.A. Zerorez Salt Lake City
What could we do to improve?

Nothing. I was pleased both with the cleaning and with the technicians.

Report a concern   January 16, 2013 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

You get my carpet clean, it doesn't take forever to dry and your technicians are very good too Being Gephart approved is a big plus plus for me.

Report a concern   January 15, 2013 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

no residue left in carpet

Report a concern   January 15, 2013 — Rated 10 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

Adam, the technician, was very prompt, polite, and effective in providing quality service.

Report a concern   January 15, 2013 — Rated 9 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

professionalism, explanation and knowledge

Report a concern   January 15, 2013 — Rated 7 out of 10 by S.H. Zerorez Salt Lake City
What could we do to improve?

Clean edges better next to wood floor.


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