Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33715 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 25, 2013 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

Adam was very friendly and he provided excellent service! :)

Report a concern   February 25, 2013 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Got out a stin and some gum the other guys couldn't.

Report a concern   February 24, 2013 — Rated 9 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Technicians were helpful,explained everything, wore protective shoe covers, were courteous.

Report a concern   February 24, 2013 — Rated 10 out of 10 by N.B. Zerorez Salt Lake City
What do you like about our products and services?

I appreciated the timely arrival and that my carpet looks wonderful!

Report a concern   February 24, 2013 — Rated 10 out of 10 by Pam Sorenson Zerorez Salt Lake City
What do you like about our products and services?

I LOVE the way my carpets feel, and the length of time they remain clean.

Report a concern   February 24, 2013 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals and less residue. Great employees.

Report a concern   February 24, 2013 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

Very knowledgable and helpful. I'm totally Impressed with the work

Report a concern   February 24, 2013 — Rated 10 out of 10 by Joyce. Jacobsen Zerorez Salt Lake City
What do you like about our products and services?

PROMPT EXCELENT SERVICE

Report a concern   February 24, 2013 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

I like that your technician's are well trained and knowledgable. I appreciate that my complete satisfaction is their main priority.

Report a concern   February 24, 2013 — Rated 2 out of 10 by J.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Although we did not choose the expensive stain removal treatment for our garage, we paid $79 to have it power washed. There are still dead bugs, leaves, dust, and other debris all over, especially in the corners and cracks.

Response from Zerorez Salt Lake City:

Jan,
That is definitely not acceptable. I'm calling today to make sure we come back out and clean the garage properly. I am sorry for the lack of detail the first time. Thank you for making us aware.

Report a concern   February 24, 2013 — Rated 9 out of 10 by Ruth Lowe Zerorez Salt Lake City
What do you like about our products and services?

The carpets look great.

Report a concern   February 23, 2013 — Rated 9 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

We had are carpet cleaned by Jesus and he did a really good job. It made a big improvement.
Thanks

Report a concern   February 23, 2013 — Rated 10 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

I liked the smell of the solution the corner protectors were a great idea. Jose was very good at trying to please us. He did a good job. Thank you!

Report a concern   February 23, 2013 — Rated 8 out of 10 by J.H. Zerorez Salt Lake City
What could we do to improve?

Tech did nice work my carpet is very clean! I was a bit bugged when I asked him to clean under my couch and he said you want that done? Duh! Also he kept hitting my base boards with the wand.

Report a concern   February 23, 2013 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Good cleaning job. Reliable. Came a second time to take care of a persistent stain. Courteous and friendly personnel.

Response from Zerorez Salt Lake City:

Beverly,
Thank you so much for your feedback. Our 'Gotta Love It Gaurantee' means we will come back if your not happy!

Report a concern   February 23, 2013 — Rated 8 out of 10 by S.B. Zerorez Salt Lake City
What could we do to improve?

make sure everything is quoted before doing the cleaning so we know the total cost.

Response from Zerorez Salt Lake City:

We train our technicians to always give full prices up front - Never surprise a customer with the final bill. I will make sure to bring this up in our morning meeting again tomorrow. Thanks for the feedback Stacy!

Report a concern   February 23, 2013 — Rated 8 out of 10 by C.P. Zerorez Salt Lake City
What could we do to improve?

Let me pick the time of arrival window. At least morning or afternoon.

Report a concern   February 23, 2013 — Rated 10 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

dried fast, looks great

Report a concern   February 22, 2013 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

Nice guys. Fast service. It will be interesting to see how long the clean carpet stays looking nice. Thank You.

Response from Zerorez Salt Lake City:

Let us know how long they stay clean on our Facebook page - ZerorezSaltLake. We'll be looking for your comments!

Report a concern   February 22, 2013 — Rated 10 out of 10 by V.B. Zerorez Salt Lake City
What do you like about our products and services?

Able to remove stains that others were unable to after using several other carpet cleaning companies

Report a concern   February 22, 2013 — Rated 9 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Very professional when he came..got done quickly an efficiently.

Report a concern   February 22, 2013 — Rated 10 out of 10 by Janet Stevenson Zerorez Salt Lake City
What do you like about our products and services?

The results was what I was pleased with and the Tech's were informative on the services provided. I felt the office should be more customer orient. I requested a AM appointemnt, was given a PM appointment. Called again and requested AM appointment and was told that the trucks would be sequenced the day before and they couldn't tell me I would get a AM appointment. Had to call three times to get my invoice sent to my e-mail and inquired about my voucher and was told it would be mailed. Corrected invoice with my address. I will have my frontroom, hallway & carpet runners done next month & would like the same tech's that did my grandson carpet in Midvale this last Thursday. Thanks for listening. I watch for the voucher in the mail. Your ad was on KSL.

Report a concern   February 22, 2013 — Rated 9 out of 10 by Larry Livsey Zerorez Salt Lake City
What do you like about our products and services?

Carpets and ducts are very clean. Both techs made efforts to care for the condition of my home.

Report a concern   February 22, 2013 — Rated 7 out of 10 by B.G. Zerorez Salt Lake City
What could we do to improve?

Good job guys, thanks! There were a couple areas on the tile we had cleaned where something was stuck and would have to have been scraped and were not.

Report a concern   February 22, 2013 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look really clean. The technician doing the work this time was excellent.

Report a concern   February 22, 2013 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez did a terrific job of cleaning my light yellow/gold carpet. It was very plush, but they worked miracles and it dried very quickly.

Report a concern   February 22, 2013 — Rated 10 out of 10 by S.K. Zerorez Salt Lake City
What do you like about our products and services?

I think the tech's did a great job thank you

Report a concern   February 22, 2013 — Rated 8 out of 10 by M.S. Zerorez Salt Lake City
What could we do to improve?

Nothing in particular. Expectations were met, but not exceeded. I would use you again, but won't necessarily feel compelled to share with others.

Report a concern   February 22, 2013 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

Your techs were very nice and clean cut and I liked how they were willing to work with me.

Report a concern   February 22, 2013 — Rated 9 out of 10 by Amy Van Buren Zerorez Salt Lake City
What do you like about our products and services?

I feel you do a good job and my carpets stay clean. I love having a clean carpet.


Privacy Policy