Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33716 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 8, 2013 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpets stay cleaner longer!

Report a concern   March 7, 2013 — Rated 10 out of 10 by H.E. Zerorez Salt Lake City
What do you like about our products and services?

I like that carpets are cleaned with no chemicals.

Report a concern   March 7, 2013 — Rated 9 out of 10 by J.D. Zerorez Salt Lake City
What do you like about our products and services?

Adam was thorough in his work. My carpets looked new when he was done.

Adam was friendly with my small kids. They were fascinated by him and he was very kind to them.

I got really clean carpets for a reasonable price. I wasn't nickeled and dimed for extra stain removal.

Report a concern   March 7, 2013 — Rated 9 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, efficient service.

Report a concern   March 7, 2013 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Everything!!!!!!

Report a concern   March 7, 2013 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals

Report a concern   March 7, 2013 — Rated 10 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

very professional techs. Went the extra mile and did a great job.

Report a concern   March 7, 2013 — Rated 9 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

the cleaning process; Alex was nice to work with; no fragrance;

Report a concern   March 7, 2013 — Rated 10 out of 10 by Mindy. Holm Zerorez Salt Lake City
What do you like about our products and services?

I have had other companies come to clean my carpet. They claimed they were just like zerorez only cheaper. My husband let them in because I wasn't home yet. When I got home the first thing I saw was chemicals lining my kitchen. GRRRRR. Needless to say my carpet was cruchy and with in a short time worse then ever! I love that zerorez does just that, leaves no rez no cruch! so there nothing left to attract dirt later!

Report a concern   March 7, 2013 — Rated 10 out of 10 by Frank O'Verfeilt Zerorez Salt Lake City
What do you like about our products and services?

very professional service and reps gave a little extra

Report a concern   March 7, 2013 — Rated 10 out of 10 by Stayner/Susie Landward Zerorez Salt Lake City
What do you like about our products and services?

Prompt service, friendly technician, a clean carpet.

Report a concern   March 7, 2013 — Rated 10 out of 10 by C.D. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that it leaves no residue. My carpets will stay cleaner longer because of this.

Report a concern   March 7, 2013 — Rated 8 out of 10 by S.J. Zerorez Salt Lake City
What could we do to improve?

Make sure carpets are clean in poorly lit areas if you are going to start cleaning after dark. Overall, a good job and the technicians were very good. Just have some areas that didn't come out as clean since it was dark by the time they arrived and I don't have good lighting in my living room. Little disappointing.

Report a concern   March 7, 2013 — Rated 10 out of 10 by G.B. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that there is not a residue. The carpet where the cat left her mark is gone. That really impresses me!

Report a concern   March 6, 2013 — Rated 10 out of 10 by Tami Davis Zerorez Salt Lake City
What do you like about our products and services?

The professionalism, courtesy and just a great job of cleaning my carpet!!

Report a concern   March 6, 2013 — Rated 8 out of 10 by M.G. Zerorez Salt Lake City
What could we do to improve?

Coordinate better with tech and scheduling person.

Report a concern   March 6, 2013 — Rated 10 out of 10 by Jenny Allred Zerorez Salt Lake City
What do you like about our products and services?

It works! Carpets look new again, and even the old carpet looks great-miracle!

Report a concern   March 6, 2013 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

Done in a timely manner and good price

Report a concern   March 6, 2013 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

That there are no chemicals.

Report a concern   March 6, 2013 — Rated 7 out of 10 by N.H. Zerorez Salt Lake City
What could we do to improve?

I've heard the ads on the radio offering "freebies" when you use Zerorez. When I asked about those, your sales rep, your cleaning techs and the customer service person on the phone had no idea what I was talking about. Eventually, the customer service person asked her supervisor who told her to tell me that those "coupons" are all gone. I continue to hear the same freebies offered, every day, all day. Either cut the commercials, or provide enough coupons/freebies to keep everyone happy.

Report a concern   March 6, 2013 — Rated 9 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

That you don't use any chemicals in your cleaning solution.

Report a concern   March 6, 2013 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

Primarily, how well the carpets are cleaned. I like receiving email and voice mail confirmation and honoring the time promised; however, would prefer if the time was in a two hour window rather than a four hour window.

Report a concern   March 6, 2013 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

The concept makes sense.

Report a concern   March 6, 2013 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

The carpets looked great, and the technician was super nice!

Report a concern   March 6, 2013 — Rated 10 out of 10 by Mike Butler Zerorez Salt Lake City
What do you like about our products and services?

My carpets look like there new again, and there 13 years old.

Report a concern   March 6, 2013 — Rated 7 out of 10 by L.A. Zerorez Salt Lake City
What could we do to improve?

Communication on when appointment is.

Report a concern   March 6, 2013 — Rated 0 out of 10 by J.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

On the phone I told the lady I had three areas and a small hallway connecting two of the areas in total the square footage was way less than 600 square feet she told me it should be fine but up to the cleaner well when he got done he not only charged me $20 for the hallway but he tried to charge me for two of the closets because the were "walk ins" again my total square footage is 580 sqft I was " only" charged $20 extra and as a one time deal he threw in the closets I'm not happy at that point but by the time my wife got home that night I was very mad because the carpets were crunchy and they stunk not cool

Report a concern   March 6, 2013 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

Clean, chemical-free

Report a concern   March 5, 2013 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Very professional. They knew what they were dealing with and the best method to take care if the problem.

Report a concern   March 5, 2013 — Rated 10 out of 10 by Stephen Street Zerorez Salt Lake City
What do you like about our products and services?

Fast, clean, and completely changed the color of my 30 year old carpet back to it's original color...


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