Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33716 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 18, 2013 — Rated 10 out of 10 by Marty Watts Zerorez Salt Lake City
What do you like about our products and services?

Fast, very clean and thorogh. Gave us some ideas on other services we could use and why they would be useful.

Report a concern   March 18, 2013 — Rated 10 out of 10 by Stephen Street Zerorez Salt Lake City
What do you like about our products and services?

There was no smelly soap residue remaining after Adam was finished.

The carpets were only damp for a few hours.

Report a concern   March 18, 2013 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

Thank you.

Report a concern   March 18, 2013 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

it get my carpets cleaner the any other places that I had clean my carpets

Response from Zerorez Salt Lake City:

Thank you Josie!

Report a concern   March 18, 2013 — Rated 10 out of 10 by Sherian/Mike Bushman Zerorez Salt Lake City
What do you like about our products and services?

I love the fact that they don't use chemicals on my carpets, and I love the professionalism of their service.

Response from Zerorez Salt Lake City:

Sherian,

We really appreciate your comments on our professionalism. That means a lot to us since we talk about it so much in our training meetings. Thank you!

Report a concern   March 18, 2013 — Rated 10 out of 10 by F.F. Zerorez Salt Lake City
What do you like about our products and services?

Billy did a great job om my carpets and couch!

Report a concern   March 18, 2013 — Rated 10 out of 10 by D.S.L. Zerorez Salt Lake City
What do you like about our products and services?

Great communication and excellent cleaning results.

Report a concern   March 18, 2013 — Rated 10 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

Very nice employee, efficient, clean cut. Carpets looked like knew after your cleaning.

Report a concern   March 18, 2013 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning is outstanding - even my old carpet looks good again! We had a wonderful technician, Rick, who went the extra mile and tried to find ways to take up an old stain. He was concientious, informative and very friendly. I will definitly ask for him again.

Response from Zerorez Salt Lake City:

Thanks for your feedback Kaly!

We love having Rick working for us for the same reasons. :)

Report a concern   March 18, 2013 — Rated 10 out of 10 by D.L. Zerorez Salt Lake City
What do you like about our products and services?

Professionalism and quality of the service performed

Report a concern   March 18, 2013 — Rated 10 out of 10 by Rosemary Lindberg Zerorez Salt Lake City
What do you like about our products and services?

Rick was amazing. He did a fabulous job. He was friendly, professional and efficient. Our carpets look great. I love that there wasn't any smell and the carpets dried quickly. Literally every spot was removed. Zerorez is number one at our house.

Response from Zerorez Salt Lake City:

Rosemary - Wow!

We need to use this feedback in our commercials! :)

Thanks for the wonderful comments.

Report a concern   March 18, 2013 — Rated 10 out of 10 by E.K. Zerorez Salt Lake City
What do you like about our products and services?

We requested Chris, our service provider, by name because he worked here before and was very good. This time he was thorough, helpful and conscientious. He took his time to make sure the job was done right. I recently had an operation on my rotator cuff in my right shoulder and was having some trouble putting a new drain into the bath tub near the area where he was working, and he took time to help my wife and get it in correctly. It did not take him long, but it was a big help to us. When we sell our house we will ask for Chris again to come and do all the carpets once our furniture has been moved out so the new family can start with a very clean and nice carpet. Please thank Chris for the service he provided my wife and me.

Response from Zerorez Salt Lake City:

Hey Ed,

It is always nice to hear when our technicians go above and beyond for our customers. Chris does a fantastic job for us and we are proud of the work that he does. Thanks for the feedback. We look forward to seeing you again soon!

Report a concern   March 18, 2013 — Rated 8 out of 10 by E.K. Zerorez Salt Lake City
What could we do to improve?

scheduling

Response from Zerorez Salt Lake City:

Hello Shalea,

We always aim to blow our customers away with great service and workmanship. We are sorry you weren't impressed, and I will be calling you today to find out what happened and how we can fix it!

Thank you for your feedback

Report a concern   March 18, 2013 — Rated 9 out of 10 by L.J. Zerorez Salt Lake City
What do you like about our products and services?

It was the first time I used zerorez, so can't say how monger the cleaning compared to other companies, but the technician who came was great-Rick

Report a concern   March 17, 2013 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

Job well done.

Report a concern   March 17, 2013 — Rated 10 out of 10 by Jeff Gardner Zerorez Salt Lake City
What do you like about our products and services?

Your tech was on time and very kind and did a great job on my carpets and tile.

Report a concern   March 17, 2013 — Rated 7 out of 10 by M.C. Zerorez Salt Lake City
What could we do to improve?

I loved the service. It was super fast and friendly. Two suggestions: after i scheduled my appointment i received two calls to confirm. I know you may be weeding out cancellations, but it was a waste of my time. Second, i was told the floor would take 4-5 hours to dry. 24 hours later i knelt down to reconnect my washer and my knees got wet. I was a bit worried about the carpet being wet after so long.

Response from Zerorez Salt Lake City:

Hi Michael,

It is great to hear that you were happy with the speed and friendliness of our technician. We are sorry you were unhappy with being contacted so often. Since we have so many appointments during a day, and a three hour window for each appointment, we feel it is important to keep our customers informed so they aren't waiting for us all day, or surprised when the technician arrives. In the future we will try and be more concise with our communication so that you are informed to the proper degree.

Thank you for your candid response

Report a concern   March 17, 2013 — Rated 9 out of 10 by A.R. Zerorez Salt Lake City
What do you like about our products and services?

On time, polite, got most of the spots out.

Report a concern   March 17, 2013 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

The service was awesome and Chris was extremely caring and I actually felt like he wanted to make sure that I was satisfied. Thanks Chris for your hard work...I look forward to having you back in the future.

Report a concern   March 16, 2013 — Rated 10 out of 10 by Connie Nordgren Zerorez Salt Lake City
What do you like about our products and services?

I was very impressed with the two you young men that came to clean our carpets. They were very professional and did a very good job! I would use Zerorez in the future.

Report a concern   March 16, 2013 — Rated 9 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

better cleaning

Report a concern   March 16, 2013 — Rated 10 out of 10 by N.G. Zerorez Salt Lake City
What do you like about our products and services?

I like carpet cleaning that leaves no residue. zerorez associates are prompt and courteous.

Report a concern   March 16, 2013 — Rated 10 out of 10 by H.C. Zerorez Salt Lake City
What do you like about our products and services?

great service and great people. Rick was competent friendly and proficient.

Report a concern   March 16, 2013 — Rated 10 out of 10 by Debbie Degn Zerorez Salt Lake City
What do you like about our products and services?

The cleaning was fantastic, and the representative was very courteous and professional. You did the job as promised.

Report a concern   March 16, 2013 — Rated 10 out of 10 by Lisa. Olsen Zerorez Salt Lake City
What do you like about our products and services?

Chris was very honest, trustworthy and made me feel comfortable with the choice to purchase the pet pretreat. My poor carpets experienced a lot of abuse from renters, leaving me feeling like I was going to have to replace them. Not to mention the pet problem. Chris educated me throughout each step of the cleaning process. The pretreat and the equipment (with the help of Chris) did an amazing job! My hammered carpets no longer need to be replaced and I can be proud of them again.

Response from Zerorez Salt Lake City:

Hi Lisa,

We are so happy to hear when the extensive training we give to our technicians pays off! We take pride in the knowledge of our staff and the effectiveness of our products, and when that translates into great results and happy customers like yourself-everybody wins.

Thank you for your positive feedback!

Report a concern   March 16, 2013 — Rated 3 out of 10 by L.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Zerorez made an offer to clean carpet for $30 for three rooms plus a three night package stay at various locations of my choice. When the technician came to my house, he explained that basically the carpet cleaning wouldn't be any good unless I also purchased your protection agent which is an additional $30 a room! That is twice as much as I was expecting to pay, plus he didn't know anything about the vacation package. Also, there were stains I thought he would get out that didn't come out. Very disappointing

Report a concern   March 15, 2013 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

Adam went above and beyond to make sure my carpets were clean.

Report a concern   March 15, 2013 — Rated 9 out of 10 by M.D. Zerorez Salt Lake City
What do you like about our products and services?

The technician was prompt and professional. I have three young children who were hard to keep out of the area he was working in but he handled it well and was very kind to them. I also love that I don't need to be worried about cleaning chemicals being on my floors.

Report a concern   March 15, 2013 — Rated 9 out of 10 by E.C. Zerorez Salt Lake City
What do you like about our products and services?

Friendly staff, efficient workers.

Report a concern   March 15, 2013 — Rated 10 out of 10 by Vickie Oviett Zerorez Salt Lake City
What do you like about our products and services?

no residue....My 17 year old yucky, used to be white carpet looks so much better!!!


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