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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything. Great service and results every time. Thanks!
On your time frames.
Chris did a very good job I was really impressed. Are carpet look good ,thank you
Servicemen were prompt, courteous, and professional. I appreciated the care they took by putting slippers covers on their feet to protect my house from outside dirt and moisture. I have severe chemical allergies and Zerorez is the only company I have found that I have been able to tolerate. They also have done the best job of cleaning our carpets. I would whole heartily recommend Zerorez.
Wow Sandy!
Thank you for the detailed feedback!
I LOVED how clean it is. Safe for kids and pets. Only uses water. It cleaned my carpets better than I ever thought possible.They look like new and I didn't think they could ever look this good after 6 years of pets and heavy traffic. So Thank You!
Kaley,
Thank you for the feedback!
Were knowledgeable, friendly, and did a great job.
Very efficient, Good clean carpet knowledgeable serviceman.
They work!
Drying time took a day, not 4-8 hours. And I still can see dirty areas that I believe could come clean.
Carpet was very clean and felt nice and soft. No crunchy feeling like other times with other companies. Felt like new carpet again.
Excellent work and customer service
We very much appreciated the fast, friendly, and efficient work ethic provided. The tech was very helpful with other ieas that would help our carpet, as well as resources for us to check out. We was very curteous and thoughtful of our needs and very friendly. We appreciated his input and the carpet looks absolutely wonderful.
Very Professional, methods used to clean carpets beat anything I have used before.
It was a quick service with great results.
Fast, and carpet dries fast! Makes carpet and furniture look new again!
Thank you Billie! We appreciate your feedback!
i like that you don't use chemicals. I like that your technician uses covers on his shoes to walk on the carpet.
I appreciated the service experts introducing themselves when they arrived, shaking my hand. They were friendly and professional.
Mason was your technician and he is real Pro! Thanks Alexia!
Although the service was only 36 hours ago, it appears that the quality of work was excellent. Isaias, the technician, was a complete professional; good communicator before and during the cleaning, punctual, capable and pleasant. A very good experience. Thank you.
competence of technicians who do the service, their courtesy and promptness in arrival.
Jarom is one of our Team Leaders and really knows his stuff. Thanks for the response James!
Looks like new when you're done!
Technician was very friendly. Carpets looked great when he was finished.
Friendly, ontime, did a geeat job.
We have used Zerorez several times. Our carpets look great. The service is also great, everyone was very friendly.
Thanks Brooke! David cleaned for you this time and he said, your welcome!
Our technician Adam was very informative and took great care if our needs and questions. I am very happy with the job he has done! I definitely will recommend zero res to my family and friends! Thank you!
Just ask for Adam next time, he'll be excited to see you again!
On time, your service guys were polite, efficient, not pushy trying to upsell and did a great job.
The carpet looks great after cleaning, and the technician was very friendly and professional .
Someone came over and redid the bad tile cleaning. My baseboards are still scratched -- he offered to repaint, but we will do it. I had to have someone else come over to fix the stains on my stainless steel appliances.
Kent,
I double checked with the stainless steel refinisher and we did pay for that. I have a guy ready to do the baseboards if you say go. I would prefer that we take care of it since it was our fault. We do make mistakes and will always make sure that we make it right.
Been very pleased over the years
I feel like your Valentine Special is a scam. The voucher I received requires me to pay money and give my personal contact information to someone I don't even know - in order to even find out where and when these opportunities are available.
Sounds like a Gephart recommendation means nothing. I am very put off by this. I would have had my carpets cleaned anyway - I did not like being scammed.
We have personally used the vouchers and they are not a scam. Their website tells you what cities are available without having to pay anything. The company who does the vouchers does require your name, phone number and address. But so would any hotel. We wouldn't use them if they were a scam.
The technition, Chris, was super friendly and my carpets looked fantastic! He got all the stains out and my stairs haven't looked this good since we moved in!