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based on 33715 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Scheduling was accurate.
Knowledge of service people was excellent.
Service people were friendly and attentive.
Job was done quickly/efficiently.
No chemicals.
Thank you John! Anthony is a very knowledgable technician. I'm glad your experience was up to both of our expectations!
I called anticipating getting the offer I heard on the radio for $25.00 per room, but as it turned out I had to pay much more---I was told I had to do two rooms, then there was a $9.00 "water disposal fee", plus I was to have received a voucher for a 2 night 3 day vacation, which I have not yet received, so I was a disappointed on those things. I needed the room cleaned, and we had cleared out the furniture on the second room so we went ahead with it, but I was less than pleased. Then I was told that in order for the spots to be guaranteed we needed to put the spot thing over the carpet, and another $25.00 So it just seemed like it He did clean the opening to one of my rooms that I had cleaned last time, that the spot had come back on, and I appreciated that. I just wish I would have known the other things up front.
I would still like my certificate please
Elaine,
It is true we do have a minimum amount of rooms to clean. But it is only 2 rooms so we feel we are reasonable in the amount. Your voucher should have been given to you at the time of cleaning but i'll get it out in the mail today. I'm sorry about not having it ready for you.
Just for clarification, that $25 per room includes pretreating, cleaning and sanitizing. If stains do not come out during the initial cleaning, more aggressive actions will be taken at our customer's option. Those extra steps do have additional costs due to the extra labor involved. I hope that helps explain it better.
No soap or residue left in the carpet
knowledgeable technicians
Punctuality, professionalism and good service.
Thanks Tenzin!
The carpet looks good when the job is complete.
Good service when I called and the guy that came out. Very nice and I didn't feel like he was pressuring me into additional services that I did not want
Thanks Natalie! We appreciate your feedback!
Very green, felt like my home was clean without chemicals
Alex was neat and profesonial! The service was amazing and the carpets look great!
Professionalism of all the employees. Rick, our technician, was very personable and efficient. He did a great job and we'll use Zerorez again, largely because of him.
Carpets look awesome. Your representative Jordan was very thorough and knowledgeable.
How well it works
Profession service. Neat and tidy in their work. Everything was cleaned up in their work area. Most of all the carpets look and feel very clean.
I like the concept of "no residue" build up after cleaning the carpet. I guess time will tell, but right now the carpets look clean and fresh.
Tile grout does not look any better. We asked technician if our grout was cleanable or not. We would have understood if it was not able to be cleaned. He said he had seen worse and it would clean up no problem. Tile is clean but grout looks the same. Very expensive service to have our tile cleaned.
Rick did a fantastic job. I feel like he listened to how "I" wanted the appointment to go and he offered prices and services available in a friendly knowledgable way. :).
I was amazed at how clean the carpets were after your service. There were dirty spots I didn't expectat to see clean again--but your system got rid of them. Granted, some small areas had a hint of stain left, but that's after years of being ground in. A-mazing! Your technician was friendly, knowledgable and enthusiastic about the company.
The service that I have received has been excellent. My carpets haven't looked this good since they were new.
Very thorough, prompt, polite and courteous.
Through work and clean-cut, polite workman! Carpet looks so much better.
Also, the carpet dried very fast!
We have always been treated with respect. Zerorez has never failed to make sure we are happy with their work.
My carpets look great!
Carpets looked great afterwards. We are anxious to see how long that lasts.
Your technician was great. So friendly and professional. He talked us through what he was going to do and he was very efficient. However, we still have quite a few stains that are creeping back up already. Is there anything we can do for those?
Also just a reminder (if you haven't already) you were going to put in the certificate for the trip in the mail. Thanks.
Carpet dried fast and they were professional.
The service men were very clean cut, and gave a very nice impression. The kind of guys you don't mind letting inside your home. The work performed was excellant. Carpets look great!
My carpets always look great after being cleaned - as close to new as possible. Isaias Melchor was the technician. He was so professional and thorough. I have had zerorez clean for three years now and it has made a real difference in how my carpets look. Before Zerorez I thought I was going to have to replace them as they were looking more and more dingy. After they are cleaned I know they will be ok for another year.
FAST, FRIENDLY, AND THE QUALITY OF THE PRODUCT
The worker was very nice but the difference in our carpet once it was cleaned by zerorez was AMAZING!!! It isn't new but almost looks like it is new. Thankyou!!! We will call you again.
Our commercial carpets hadn't been cleaned in years and Zerorez made them look new again.
Thanks!