- Phone: 801-288-9376
- Visit Website
based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look like new....they did a terrific job on the tile floor and sealed the grout....I love it!
We liked that you let us know when you would arrive and kept us up to date, and came when you said you would, also, our carpets dried fast and look great!
Portable upholstery cleaning machine spewed dirt, dust, and a filmy substance everywhere, causing a huge clean-up afterwards, which we had to take care of. Cleaning solution used left a chemical odor in the air for 4 days afterwards. Some residue was left on the wooden legs of the dining room chairs, which we cleaned off.
In spite of the mess, we were pleased with the overall outcome of the upholstery. The soiled and spotted areas were removed and it looks brand new. The technician seemed knowledgable about the product, and was professional and friendly.
Gail,
I'm so sorry about the mess our machine made. We've never had any of our portables spew dust or anything before that I am aware of. The cleaning solution that was used has zero VOC's so it worries me that you had any kind of smell that lingered for days.
I am glad that the cleaning we did do brought the chairs back to life for you, but you shouldn't be cleaning up after us when we're done. I'll call you today and together we'll figure out what we need to do to compensate you for our mistake. Thank you Gail for your feedback!
everything!!
Wow!
Thanks Cleave for letting us now we did 'everything' right!
I like that my carpet stays clean after it has been cleaned. I like that it dries fast. Its the best carpet cleaning service that I have used.
Lola,
Thank you for your comments! We'll keep up the good work.
Everything looks amazing when its done... I know the products are safe. I can trust that Zerorez will do the best job.
You are one the most expensive carpet cleaning companies in the area. I was grateful for the special deal you offered through the mailers otherwis3 I would not have used Zerorez.
Amy,
We do price comparisons on a regular basis to make sure that we stay inline with our market. Our last one (about two weeks ago) found that our room rate was $16 less than the largest national brand in our market. And $7 less than the second largest one.
I agree that we are not the cheapest ones out there. We offer something that no other carpet cleaner in the nation can offer - zero residue after the cleaning.
We should be the most expensive one just based on that but we want to offer an experience that everyone can afford; not just the elite.
Customer service was great (which was the first time) - friendly, caring and mannered.
Carpet looks great now. Thanks for coming back and correctly.
Thank you Jenny!
We have worked very hard last year on really bring the service to our customers and not just making them happy - but fans of our company. Thank you for using us again!
The carpets stay cleaner longer. Jesus was a friendly, hard working young man. Did his job efficiently and effectively.
Carpets looked great. Service man was VERY good and helpful.
Your technicians were extremely courteous, knowledgeable, prompt and thorough. Our carpeting turned out beautifully and we are very pleased with your service.
Erin,
Thank you for your feedback! I see your a VIP member - enjoy those perks over the next year!
Some sticky stuff was left in places on my carpet that I can't get up and it was not there before the cleaning.
Coleen,
We will be out no later than tomorrow to get that taken care of. Maybe we brought something up from below the carpet and as it dried it became visible. Either way, we are on it!
Thanks for the feedback Coleen.
My carpets stay cleaner longer!
I like that carpets are cleaned with no chemicals.
Adam was thorough in his work. My carpets looked new when he was done.
Adam was friendly with my small kids. They were fascinated by him and he was very kind to them.
I got really clean carpets for a reasonable price. I wasn't nickeled and dimed for extra stain removal.
Friendly, efficient service.
Everything!!!!!!
No chemicals
very professional techs. Went the extra mile and did a great job.
the cleaning process; Alex was nice to work with; no fragrance;
I have had other companies come to clean my carpet. They claimed they were just like zerorez only cheaper. My husband let them in because I wasn't home yet. When I got home the first thing I saw was chemicals lining my kitchen. GRRRRR. Needless to say my carpet was cruchy and with in a short time worse then ever! I love that zerorez does just that, leaves no rez no cruch! so there nothing left to attract dirt later!
very professional service and reps gave a little extra
Prompt service, friendly technician, a clean carpet.
I like the fact that it leaves no residue. My carpets will stay cleaner longer because of this.
Make sure carpets are clean in poorly lit areas if you are going to start cleaning after dark. Overall, a good job and the technicians were very good. Just have some areas that didn't come out as clean since it was dark by the time they arrived and I don't have good lighting in my living room. Little disappointing.
I like the fact that there is not a residue. The carpet where the cat left her mark is gone. That really impresses me!
The professionalism, courtesy and just a great job of cleaning my carpet!!
Coordinate better with tech and scheduling person.
It works! Carpets look new again, and even the old carpet looks great-miracle!
No residue