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based on 33962 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good Service and cleaned carpet well.
My carpets look much newer after being cleaned by Zerorez. I know it has extended the life of my carpets by years.
Prompt service
Fast, friendly, good price
I like that you do not use harsh chemicals and my carpets aren't being "soaked" to clean them.
timely appointment and qualified representative!
We had the grout clean and sealed in our two bathrooms. In one, the sealant was not cleaned off the floor and in the other, the edges remain dirty - in spite of requesting extra attention on them. The tech was reluctant to even try to work on the edges.
Also, when the techs first showed up, their hose left a glob of residue from a previous job on our front door step and mat. I was told they would clean it up just before they left. The mess was not cleaned. I wiped things a bit but there is still residue.
The overall carpet cleaning job appears to be your normal great service. We're just not as happy as we've been with your techs. We were made to feel like we were imposing on them to aim at a detail we thought needed a bit of attention.
Very thorough job, and Very clean!
on time, efficient, dries quickly
the techs were friendly and knowledgable
The technician was very professional and the job well done. I liked that there was no odor and that the carpets dried quickly.
Loved how it turned out
Loved your service- clean cut, courteous, on time worker and our carpets are the cleanest of any company we have tried!! Love you guys
I love that I don't have to worry about chemicals for my children or my dogs
Same day service ultra clean floors
I like the water treatment with no residue. The service was great. The equipment left some scratches on our hardwood floor which they need to be careful of that. They came today to take care of that and did a beautiful job. So all is well.
The workers were nice guys
I liked that this company uses no chemicals. The process was quick, the team was nice and professional, and our house looked and smelled great after the cleaning.
Quality carpet care and protection.
Courteous service
no residue
Carpets were cleaned quickly and very professionally. We're very pleased.
I like the phone customer service. I had to reschedule due to a family emergency. I was able to get serviced on the new date I needed without issue. The technician did a wonderful job with our carpets.
Excellent!!
I had to reclean the corners of the tile in the bathroom and a few spots showed up after the carpet dried. Overall everything looked much better than before it was cleaned but the results were no better than anyone else I used in the past.
I was overcharged without being told. Allegedly, one of my rooms was over 200 square feet, although I had furniture left in the room so only a portion of the room was even treated. I was never made aware of any additional charge, thus receiving my statement via email was a BIG shock that I was overcharged. I also found it very strange that I wasn't left with ANYTHING from the technician. The tech was great, but he didn't convey anything about the charges and I found that to be very upsetting. He did a pretty good job cleaning, except for the 3 "problem" areas that we pointed out. Those areas didn't look much different than before he cleaned. Overall, I'm not happy due to the overcharge. Especially after speaking to the girl at the office about the overcharge for my carpets. She was rude and supplied no answer other than "I'll talk to a manager and see what we can do for you". Not happy.
No soap residue and they dry overnight.
The carpet feels and smells clean. Our technician was extremely professional and cordial.
They get it clean
On time and professional

Great service. The technician was very nice, helpful, and professional. He was able to get a few stubborn stains out of the carpet and it looks brand new!