Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33962 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 24, 2016 — Rated 10 out of 10 by Tauni Merrell Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly and informative. He worked really hard and got the job done quickly. I like that my carpet dried so quickly and there was no damp smell. He was able to get a cooking oil stain that had been drizzled up my stairs and had been there for 9 months! Thank you!!!

Report a concern   February 23, 2016 — Rated 10 out of 10 by E.V. Zerorez Salt Lake City
What do you like about our products and services?

Friendly and good technician.

Report a concern   February 23, 2016 — Rated 5 out of 10 by M.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

the cost was very high, I paid over $400 dollars for the main level of my home. Also the carpets were left very wet. It took 24 hours for some areas to dry.

Report a concern   February 23, 2016 — Rated 8 out of 10 by J.G. Zerorez Salt Lake City
What could we do to improve?

Train your rep on how to hit every carpet fiber and not just brush over it quickly and miss spots. He also said it'd dry in an hour when it took all day and night to dry. We don't care it took so long, just sont say it will dry in an hour when it takes 10hrs.

Report a concern   February 23, 2016 — Rated 10 out of 10 by A.L. Zerorez Salt Lake City
What do you like about our products and services?

Ricardo was excellent and very polite and informative of the process. He was great to work with and if he is the typical representative of your company, we will most definitely use Zerorez again.

Report a concern   February 23, 2016 — Rated 10 out of 10 by Amy Vass Zerorez Salt Lake City
What do you like about our products and services?

I love how you can actually SEE the crap coming out of your carpet when they work on it... It always smells so fresh and clean when they're done.

Report a concern   February 22, 2016 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

The technician was awesome! He worked so hard and made our carpets look so good. He did an outstanding job!

Report a concern   February 22, 2016 — Rated 9 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Excellent results, friendly servicemen.

Report a concern   February 22, 2016 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was friendly, professional, "knew his stuff," and answered all my questions. He addressed all my problem areas well and worked hard to make sure I was satisfied with the job.

Report a concern   February 22, 2016 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

They people are very pleasant to work and we get it done quickly.

Report a concern   February 22, 2016 — Rated 9 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look good, relatively quick dry process

Report a concern   February 21, 2016 — Rated 10 out of 10 by M.D. Zerorez Salt Lake City
What do you like about our products and services?

great!

Report a concern   February 21, 2016 — Rated 7 out of 10 by J.N. Zerorez Salt Lake City
What could we do to improve?

The job on the carpet was amazing, however the biggest thing that kinda disappointed us was on our tile in 2 separate areas there was a lot of water that was sprayed on it, just clean up after yourselves a little bit better.

Report a concern   February 21, 2016 — Rated 10 out of 10 by Mary Ellen Thomas Zerorez Salt Lake City
What do you like about our products and services?

I was so impressed with Ben May, his professionalism and friendliness. He did a beautiful job on my carpets, and I am very pleased with the results. I will heartily recommend ZeroRez.

Report a concern   February 21, 2016 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Derik was very friendly and fast! Our carpets look great! We will definitely refer our friends and family!

Report a concern   February 21, 2016 — Rated 10 out of 10 by A.D. Zerorez Salt Lake City
What do you like about our products and services?

Technicians were very helpful, professional and we felt very honest with us

Report a concern   February 21, 2016 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Great customer service

Report a concern   February 20, 2016 — Rated 10 out of 10 by N.B. Zerorez Salt Lake City
What do you like about our products and services?

your workers do a thorough job, they are polite and respectful and want to make sure you are satisfied. He worked very hard to clean my couch that has a white background. Thank you

Report a concern   February 20, 2016 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Excellent

Report a concern   February 20, 2016 — Rated 10 out of 10 by D.E. Zerorez Salt Lake City
What do you like about our products and services?

cleaning was done in a timely manner

Report a concern   February 20, 2016 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Our technician did a fabulous job!

Report a concern   February 20, 2016 — Rated 10 out of 10 by K.B.K. Zerorez Salt Lake City
What do you like about our products and services?

After cleaning, the carpet looked terrific. I was impressed by the the new machine(the detangler?) which left the carpet looking "fluffy". I appreciated your technician, Roy Alltop, explaining to me Zerorez's process of cleaning,and answering any questions I had. This is the third year we have used Zerorez, and you just keep getting better! We have recommended Zerorez to several of our neighbors, and they have been pleased as well.

Report a concern   February 20, 2016 — Rated 10 out of 10 by Helen Atkin Zerorez Salt Lake City
What do you like about our products and services?

I appreciate that ZeroRez is competent and trustworthy. They are all-around the best company I've worked with.

Report a concern   February 20, 2016 — Rated 10 out of 10 by Ryan Cottrell Zerorez Salt Lake City
What do you like about our products and services?

Fast, quick, knowledgable, friendly. Very clean, and dried quickly.

Report a concern   February 20, 2016 — Rated 9 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

It cleans the carpet without a lot of chemicals.

Report a concern   February 20, 2016 — Rated 4 out of 10 by N.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had two wool rugs and a loveseat cleaned. I think the rugs turned out ok but the loveseat is very disappointing. We noticed right away some big spots on the seat cushions and arms but wanted to wait until it was fully dry to see if it looked better. It does not, my husband even thinks it looks worse than before we had it cleaned. Not only were we very disappointed in our loveseat but the van left a very big oil stain in our driveway.

Report a concern   February 19, 2016 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

The technician was great! He was on time and worked hard while he was here.

Report a concern   February 19, 2016 — Rated 10 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

Roy was AWESOME. He did a great job and was interactive telling us what he was doing and the outcome.

Report a concern   February 19, 2016 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Less residue and thorough cleaning

Report a concern   February 19, 2016 — Rated 10 out of 10 by N.B. Zerorez Salt Lake City
What do you like about our products and services?

Roy did nice work for us.


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