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based on 33962 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and good technician.
the cost was very high, I paid over $400 dollars for the main level of my home. Also the carpets were left very wet. It took 24 hours for some areas to dry.
Train your rep on how to hit every carpet fiber and not just brush over it quickly and miss spots. He also said it'd dry in an hour when it took all day and night to dry. We don't care it took so long, just sont say it will dry in an hour when it takes 10hrs.
Ricardo was excellent and very polite and informative of the process. He was great to work with and if he is the typical representative of your company, we will most definitely use Zerorez again.
I love how you can actually SEE the crap coming out of your carpet when they work on it... It always smells so fresh and clean when they're done.
The technician was awesome! He worked so hard and made our carpets look so good. He did an outstanding job!
Excellent results, friendly servicemen.
Your technician was friendly, professional, "knew his stuff," and answered all my questions. He addressed all my problem areas well and worked hard to make sure I was satisfied with the job.
They people are very pleasant to work and we get it done quickly.
Carpets look good, relatively quick dry process
great!
The job on the carpet was amazing, however the biggest thing that kinda disappointed us was on our tile in 2 separate areas there was a lot of water that was sprayed on it, just clean up after yourselves a little bit better.
I was so impressed with Ben May, his professionalism and friendliness. He did a beautiful job on my carpets, and I am very pleased with the results. I will heartily recommend ZeroRez.
Derik was very friendly and fast! Our carpets look great! We will definitely refer our friends and family!
Technicians were very helpful, professional and we felt very honest with us
Great customer service
your workers do a thorough job, they are polite and respectful and want to make sure you are satisfied. He worked very hard to clean my couch that has a white background. Thank you
Excellent
cleaning was done in a timely manner
Our technician did a fabulous job!
After cleaning, the carpet looked terrific. I was impressed by the the new machine(the detangler?) which left the carpet looking "fluffy". I appreciated your technician, Roy Alltop, explaining to me Zerorez's process of cleaning,and answering any questions I had. This is the third year we have used Zerorez, and you just keep getting better! We have recommended Zerorez to several of our neighbors, and they have been pleased as well.
I appreciate that ZeroRez is competent and trustworthy. They are all-around the best company I've worked with.
Fast, quick, knowledgable, friendly. Very clean, and dried quickly.
It cleans the carpet without a lot of chemicals.
I had two wool rugs and a loveseat cleaned. I think the rugs turned out ok but the loveseat is very disappointing. We noticed right away some big spots on the seat cushions and arms but wanted to wait until it was fully dry to see if it looked better. It does not, my husband even thinks it looks worse than before we had it cleaned. Not only were we very disappointed in our loveseat but the van left a very big oil stain in our driveway.
The technician was great! He was on time and worked hard while he was here.
Roy was AWESOME. He did a great job and was interactive telling us what he was doing and the outcome.
Less residue and thorough cleaning
Roy did nice work for us.

The technician was very friendly and informative. He worked really hard and got the job done quickly. I like that my carpet dried so quickly and there was no damp smell. He was able to get a cooking oil stain that had been drizzled up my stairs and had been there for 9 months! Thank you!!!