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based on 33490 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The response time and service.
Everything was very will done
I like the new roller to help with the cleaning, and the raking in of the protectant. This is the first time I have had my technician use these tools. He was polite, wore shoe covers, and did an excellent job.
great service. Nice , respectful workers, good prices (even when no sale is effective) My carpets and tiles/grout always look beautiful when dried and days/weeks down the road. Your service people always spend time on bad spots.
I like the fact that there is no soap. Carpet looks great!
Time kept getting pushed out and out day of, tech ended up arriving almost 3 hours after original time.
The friendly professional people you send to my home
Time of arrival and expected time differed by 4 hours.
My complaints are not your fault. Most of my carpets are quite old. I was hoping for a miracle. The carpets are OK, but two light-colored carpets (light blue and light melon) didn't clean up as well as I had hoped. Your technician did his best.
It was fast and efficient.
I thought I would have to replace the carpeting in one room because it looked so dirty. It was the only room that I had paid a professional carpet cleaning company to clean, and it just looked darker and darker after that. Zerorez got it looking clean so that I don't have to replace it! He also got the dark out of the light colored stairs, too! He said it was the soap residue from the past that made it look so dirty. I didn't even think the living room needed cleaning that much until I saw the difference between the side he did next to the half that wasn't done! What an amazing difference! So happy my husband called Zerorez!
I like that it's all water.
No residue
A little mate attention to high traffic areas would be good
One of the areas the technician cleaned still has multiple obvious stains! I've never been disappointed when I've used your service before. Unfortunately this technician didn't notice the spots, neither did he go over the carpet with me so we could identify trouble spots together. I pointed out to him one stain in an area that bordered the boundary of the room and he kindly cleaned that spot...the stain is gone, and I'm so grateful for that! But why not all the other stains in the actual area he was supposed to clean? How much of the responsibility belongs to him to clean the stains and how much belongs to me to point them out??
I would very much appreciate having the rest of the stains removed if possible.
Thank you,
Name removed
My house doesn't smell like cleaners. Very fast and easy to make an appointment and change my appointment so it was more convinced for me.
Dispatch and scheduling communication was weak. They did not communicate with the serviceman that there were two separate jobs at the same address at the same time. Two separate servicemen were dispatched. The first was sharp enough to see that it had been improperly dispatched and remedied the problem.
Efficient!
He was on time. Explained things well. Offered alternatives/other products to improve carpet health in a non-"salesy" way; more informational than sales. He adapted to our situation.
The carpet was still pretty wet when he left. He was very informative on best methods.
We like that there are no soaps or cleaners used, just the different kind of water you use.
Always do an amazing job and always very nice.
My carpet looks great
quick and clean
I was told a pet treatment can cure my urine smell. It did not work so I called and they told me they would send someone back out but they charged me another $100 and the smell is still not truely gone
they clean my carpets.
Take a little more time and be a little more detailed
Great results, good people, considerate of time.
Price's quotes over phone were different than the service technician stated
Went to pick up throw rugs at your Draper location and was disappoint the rugs were still wet, since we took them there the prior Tuesday. The large area rug came out alright but the smaller one doesn't look much better then when we left it.
I recommended your company to my daughter as better than buying new and believed the results would be worth it, saying I've used them before and been happy. Not so much now.
I Last name removed