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based on 33497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Like the service people who come to do the work.
No residue left. Friendly service.
Everything
Everything has stayed clean
The technicians were friendly, quick and professional. Carpets looked great. I thought that the deal came with a gift card to somewhere...but I didn't get anything. Does that come in the mail later?
Technician professional, carpet looks new, smells clean, soft to walk on barefoot
The workers were on time, worked efficiently, were friendly and easy to work with. The result was wonderful. We will call again when we need more carpet cleaned.
Good job - great employees.
Good job - employees are great.
The surprising cleanliness and quality of the work and the professionalism of the technician.
I like the look of my carpets after they have been cleaned.
Great customer services and products Also the worker specially Isaias did awesome job my carpet rooms and stairs look like new. I only call Zerorez services I am very happy with them.
No cleaners!
Your tech was very personal and professional.
It is what you sa it is. The technician was professional and courteous.
no residue
Very clean! No soap residue. Carpet feels soft again!
Removed pet stains and left carpet clean and soft. Love Zerorez!
I like the fact that you don't use soap in your solution---so it is not left in the carpet . Very nice and very helpful employees.
I felt like the service was fantastic by both phone and in person technician. Also...the cleanliness of the carpet.
Stains don't come back and the professionalism of the cleaner
I have three spots that I can see that weren't taken out.
Your people are great to work with.
Cleaned effectively
My drying time was not 6-8 hours, they finished cleaning at 1:00 pm and my living room still was not dry the next morning. The technicians did a good and were very polite.
When we called to schedule we specifically asked if it was steam cleaned. Our carpet was stretching and we needed to have it steam cleaned to shrink the fibers. We were told yes it is a steam cleaning process and it was not. Do not lie to a customer just to make the sale.
Here is how I feel about your company - your $29. price per room is a bait and switch - I paid $29. to do a very small front room - then you charged me $20. to do a small hallway - $15. to do very small landing at the bottom of the stairs - and what really irritated me was you charged me $65. to do an synthetic rug that was 5' x 8' - you charged me $10. to move a Love Seat - which seems crazy. Then it was more attempts to up sell me on ridiculously high priced protectants for everything - then, you wanted $60. to clean a love seat. Had I done everything your Tech wanted me to do - I would have spent $500. rather than less than $100. That I planned on spending. Needless to say - I am not a satisfied customer and I will tell all my friends, neighbors, and acquaintances what an unscrupulous company you are. You certainly have lost me as a customer.
Our technician was amazing and did a fantastic job!
Friendly informative technicians. The stains have not reappeared.
Please DO NOT SHARE MY NAME TO PROMOTE YOUR BUSINESS.