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based on 33498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, professional and thorough while still being quick. Thanks!
The technician. He was awesome.
The carpet was very wet after cleaning. The next morning the carpet was still wet. I would thought it would have be dry the nest morning.
The carpet still stinks. Waste of money
Great products and great service!
The carpets look great! Erik was very friendly, while still being professional. He was very fast and did a great job.
The carpets look great! The technician was very personable and was even able to come earlier than the appointment.
The furniture was all moved except huge pieces, I used to own a carpet cleaning business, and its easy to go under and close around furnature with the hand tools.he was so busy trying to upsell me, he just cleaned the foot print around the furniture not even an inch extra to get under and around as thoroughly as possible. The last time we had you come, the fellow went out of his way to go the extra mile,it just makes a difference when the employee goes the extra mile, and not just exactly what is required. I love the process, my loyalty lies in that little extra special service, not in someone trying to up sell your services.
Do a better job on the stairs. Put a little extra effort into high traffic areas
I like that there are no chemicals. The carpets are clean and feel like new!
I like that there isn't the strong chemical smell that gives me headaches
green & non-toxic, effective
The carpet looks great. Derek did a wonderful job.
Yes
Your customer service and people are great! Your cleaning really does a good job on carpets!
Ben did a great job. The best service I have ever had from Zerorez!
No residue and friendly technicians
no chemicals, quick, friendly
The carpets were noticeably cleaner and softer. The tech the performed the service was polite, concerned and informative.
The carpets are clean and stay clean longer than any other carpet cleaners we have tried.
There was also a very clean smell after the sanitizing which was needed because dogs had been living there. The techniquion was very careful to make sure it could be removed before wasting our money and did a very thorough job.
professional and gets up pet urine.
the staff are friendly and courteous and they work quickly and my carpet looks great
I like how nice you are and that you don't work with any chemicals.
The guy who went to clean our carpet was very polite and did a great job he was very helpful:)
How clean the areas got.
Carpet was very wet. at 8 hrs my hand would still get wet. 24 damp, 48 to put furniture back in. varnish from grandfather clock bled to carpet.
The carpet was left soaking wet. Took 3 days to dry. Some spots were left untouched. We had to clean them ourselves after the technician had left. All the hype about Zerorez is just that. Hype. I won't use your service again.
There's not a place for comments so I'm taking advantage of this spot. There were several delays before someone came to clean. Finally a replacement was sent out... Jeremy was VERY helpful and thorough. He did a great job and was worth the wait. He discussed different options and helped me decide what would meet my budget. My only complaint with the company is they need to deliver the bonus they iffer in the advertisement. i.e months ago they advertised 2 free hours of Merry Maids house cleaning. Then I inquired about it, the technician said I'd have to call in for that which I did.. TWICE but never received it. This time was $25 gift card to Provo Beach. I was told they'd make sure the technician brought one. Because of the long wait.. I forgot to ask and nothing was said. I don't think that's very good PR for Zerorez.... The technicians should give it to the customer when they receive payment. Jeremy deserves a bonus.. He was GREAT!
You clean my carpets better than anyone and they are not so wet after
I like the active water.
Also I like the treatment for pet areas.
The man you sent was excellent. Please send me his name so I can ask for him next time. Our couches and chair look like new. Last time we had them cleaned there was not much improvement but this cleaning could not have been better.
Please send me his name. The time and effort he put in made all the difference.