Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 22, 2017 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Excellent job done and courteous employees

Report a concern   February 22, 2017 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly. Very professional.

Report a concern   February 22, 2017 — Rated 10 out of 10 by N.S. Zerorez Salt Lake City
What do you like about our products and services?

Always feel good about how my home feels. Excellent job on the wool area rugs.

Report a concern   February 22, 2017 — Rated 9 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

The technician was great, very personable and professional. He did a great job!

Report a concern   February 22, 2017 — Rated 10 out of 10 by C.J. Zerorez Salt Lake City
What do you like about our products and services?

The grout was super clean

Report a concern   February 22, 2017 — Rated 10 out of 10 by Lavar Campbell Zerorez Salt Lake City
What do you like about our products and services?

We used to use other carpet cleaners but spots in the carpet would always come back. With Zerorez they never do.

Report a concern   February 21, 2017 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Very good communication, prompt services, good explanations, good value,
And the product works!

Report a concern   February 21, 2017 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

The guy that came was so friendly and nice. He answered all my questions and was very respectful.

Report a concern   February 21, 2017 — Rated 9 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks very clean and dried quickly.

Report a concern   February 21, 2017 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Everything but the price does seem high.

Report a concern   February 21, 2017 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

speedy and excellent work; very professional worker

Report a concern   February 21, 2017 — Rated 10 out of 10 by E.C. Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule, technician is on time, and the apartment looks squeaky clean.

Report a concern   February 21, 2017 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Associate was very friendly and well informed regarding the process. Did an excellasnt job.

Report a concern   February 21, 2017 — Rated 10 out of 10 by Michelle Platt Zerorez Salt Lake City
What do you like about our products and services?

Excellent technician, very friendly and thorough. I could see a real difference in the before and after. Thank you!

Report a concern   February 21, 2017 — Rated 10 out of 10 by Michelle Platt Zerorez Salt Lake City
What do you like about our products and services?

I appreciate the no soap process. Love the knowledge and experience of the technician. Wonderful advice was given concerning a water damaged area. Thank you!

Report a concern   February 20, 2017 — Rated 10 out of 10 by A.J. Zerorez Salt Lake City
What do you like about our products and services?

I like that there's not a strong odor after cleaning. The carpet was wet for 24 hours afterwards. I have recommended you to our neighbor.

Report a concern   February 20, 2017 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks clean and beautiful!

Report a concern   February 19, 2017 — Rated 9 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

The ease of on-line scheduling, the process of cleaning and how fast dries with no residue. I feel like my carpets are actually clean.

Report a concern   February 19, 2017 — Rated 9 out of 10 by A.G. Zerorez Salt Lake City
What do you like about our products and services?

Made the carpet and love seat look great

Report a concern   February 19, 2017 — Rated 9 out of 10 by Ronald. Jones Zerorez Salt Lake City
What do you like about our products and services?

Friendly young men efficient in there job

Report a concern   February 19, 2017 — Rated 10 out of 10 by Sherry Neiger Zerorez Salt Lake City
What do you like about our products and services?

Zerorez has exceptional customer service and does an excellent job cleaning carpets. The technician arrived on time and was very efficient. The carpets dried quickly, and from previous experience, stay clean longer than other carpet cleaning methods. In the future, I will only use Zerorez to clean my carpets.

Report a concern   February 19, 2017 — Rated 8 out of 10 by C.W. Zerorez Salt Lake City
What could we do to improve?

We were satisfied with the service.

Report a concern   February 18, 2017 — Rated 10 out of 10 by C.S.L. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough in explaining the cleaning process and the fibers of the carpets and how they respond to cleaning. The best thing about our most recent service was Benjamin and his professional communications and demeanor. We love Zerorez but if it were not for technicians like Benjamin we would not be as loyal to Zerorez. Thank you Benjamin

Report a concern   February 18, 2017 — Rated 6 out of 10 by E.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

When I sign up for a certain price online I don't like feeling pressured to "buy" other services. Also pointing out how bad things smell or other things that are wrong with your home doesn't make you feel very good as a customer. I felt like I overpaid didn't get what I expected and was insulted. I love the cleaning job, but next time would hope for a different technician and hopefully get what I paid for.

Report a concern   February 18, 2017 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

You guys are fast and do an excellent job. And, I didn't have to do it myself!!!

Report a concern   February 18, 2017 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez does a great job. Our carpets look brand new again.

Report a concern   February 18, 2017 — Rated 9 out of 10 by D.L. Zerorez Salt Lake City
What do you like about our products and services?

Isaiah does a great job on our home. Thank you for taking my call today to inquire about the amount charged, and for agreeing to the "VIP" status that includes the 30% discount. DL

Report a concern   February 18, 2017 — Rated 1 out of 10 by B.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Because I dared say that I was disappointed with the outcome even though I said that the technician had done everything he could, he came back made the traffic spot look much better. He came back obviously angry and did everything he could to scold me and make me feel bad and regretful. He complained that you do not do restoration. He said people go around with magnifying glasses to complain. He explained that I will probably see in front of Home Depot looking for work because he had to come back. He went and on about how awful it was that he had to come back because of me. This was the first time I had paid to have my carpets cleaned and I doubt that I will ever again. I was a customer and did not appreciate being treated in such an emotionally upsetting way.

Report a concern   February 17, 2017 — Rated 10 out of 10 by B.G. Zerorez Salt Lake City
What do you like about our products and services?

I have white carpets and they looked yucky but now my carpets look great now.

Report a concern   February 17, 2017 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Perfosional staff that know what they are doing, they come in and get right to work.


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