Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 27, 2017 — Rated 10 out of 10 by Vera Kunz Zerorez Salt Lake City
What do you like about our products and services?

Worker made sure I was completely satisfied about the work he did. Very polite

Report a concern   February 26, 2017 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was great! He was so positive and happy.

Report a concern   February 26, 2017 — Rated 10 out of 10 by P.M. Zerorez Salt Lake City
What do you like about our products and services?

I like that the product doesn't create build up because of soap left in the carpet.

Report a concern   February 26, 2017 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

Did a great job, and got stains out that I couldnt

Report a concern   February 26, 2017 — Rated 10 out of 10 by M.N. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning technology

Report a concern   February 26, 2017 — Rated 10 out of 10 by T.J. Zerorez Salt Lake City
What do you like about our products and services?

Very professional tech, the Zerorez process did wonders for the old carpeting.

Report a concern   February 26, 2017 — Rated 0 out of 10 by R.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I went on vacation and took advantage of not being here to surprise my wife with clean carpets but came back and it looks like the carpets were just vacuumed very disappointing specially after hearin about you guys in the radio

Report a concern   February 26, 2017 — Rated 9 out of 10 by A.L. Zerorez Salt Lake City
What do you like about our products and services?

Service was fast and professional. Our carpet looks fantastic.

Report a concern   February 26, 2017 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look wonderful. The technician who came the was wonderful to explain my options and was very courteous. I'll likely request him the next
time I call Zerorez.

Report a concern   February 26, 2017 — Rated 10 out of 10 by Roselyn Hamilton Zerorez Salt Lake City
What do you like about our products and services?

We really like the way your cleaning process cleans and freshens our home! It leaves no residue on the carpet. Your cleaning staff member that came to our home was very professional. He was careful with our home and furniture not only during the cleaning process, but even as he carefully setup an cautiously removed his equipment when he finished. He gave us the instructions we needed concerning the drying time and when we could safely walk on it and put the furniture back in its place. We appreciate your company and your staffs professional workmanship!

Report a concern   February 26, 2017 — Rated 7 out of 10 by C.M. Zerorez Salt Lake City
What could we do to improve?

I paid a lot of money and I wasn't that impressed with it this time.

Report a concern   February 25, 2017 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

One time, friendly techs, Knew what they were doing.

Report a concern   February 25, 2017 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

Your products and services are fantastic. So was the technician.

Report a concern   February 25, 2017 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

Glen did a fantastic job.

Report a concern   February 25, 2017 — Rated 10 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

Did a thorough job and very professional

Report a concern   February 25, 2017 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look brand new and they're not soggy and drying stiff.

Report a concern   February 24, 2017 — Rated 8 out of 10 by R.H. Zerorez Salt Lake City
What could we do to improve?

I am not sure I wss not home when you dropped by

Report a concern   February 24, 2017 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

less water

Report a concern   February 24, 2017 — Rated 9 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

This was my first experience with Zerorez. Our technician, Roy, was fast and very helpful. He gave me a lot of tips on keeping the carpet clean since we have two dogs. He also explained in detail how Zerorez's process worked and what each step entailed. Thank you!

Report a concern   February 24, 2017 — Rated 7 out of 10 by C.C. Zerorez Salt Lake City
What could we do to improve?

I had my carpets cleaned in the afternoon and at night I went in to check to see if they were dry, and all my carpet had huge bubbles and ripples, like it need to be re-stretched. I had a total heart attack and was up all night worrying about it. Once they finally dried the next day the carpet laid back out as normal, but I would have loved a heads up if that is a normal step of the process, so I could have saved my stress levels.

Report a concern   February 24, 2017 — Rated 6 out of 10 by C.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet was stretched out when cleaned and left buckles. The carpet took twice as long to dry than I was told. I was quoted $350 and my bill was $605, although that did include the protectant thru out for an additional $100. I like the that you don't use soaps and the carpet does appear cleaner. Not sure if the protectant was worth it, I cleaned up a spill and it didn't "sit on top" like I was told. It sort of came up... All in all my carport is cleaned and I still would probably recommend you. I would just tell them it takes a long time to dry and to plan accordingly.

Report a concern   February 24, 2017 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

Clean smell

Report a concern   February 23, 2017 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, competent and fair service.

Report a concern   February 23, 2017 — Rated 9 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

Less water, faster drying time.

Report a concern   February 23, 2017 — Rated 9 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

The pet cleaning was really effective

Report a concern   February 23, 2017 — Rated 9 out of 10 by K.F. Zerorez Salt Lake City
What do you like about our products and services?

Quick. Did a pretty good job.

Report a concern   February 23, 2017 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

friendly, prompt, and professional workers; quick process and drying time, low odor product.

Report a concern   February 23, 2017 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

The tech was very polite and explained everything he was doing. I will be calling back when I need more carpets cleaned

Report a concern   February 23, 2017 — Rated 9 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

The people who came were very nice to work with. The company hurried and got me in due to a family emergency.

Report a concern   February 23, 2017 — Rated 10 out of 10 by S.L.G. Zerorez Salt Lake City
What do you like about our products and services?

Pre visit call to let us know when the worker would arrive. Good professional manner and efficient service. We loved the results.


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