Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 12, 2017 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

I believe in your water system and honest advertising. Cory was my technician and know as his work, was on time and professional. He gets a 10
Name removed

Report a concern   February 12, 2017 — Rated 9 out of 10 by L.T. Zerorez Salt Lake City
What do you like about our products and services?

Fast and very thorough. My floors feel SO clean!

Report a concern   February 12, 2017 — Rated 9 out of 10 by C.Z. Zerorez Salt Lake City
What do you like about our products and services?

SHOWED ON TIME, WERE VERY NICE, OFFICE CARPET LOOKS VERY CLEAN

Report a concern   February 12, 2017 — Rated 9 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

That's it water based

Report a concern   February 12, 2017 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Love your work, your people are awesome. Great job I use you again.

Report a concern   February 12, 2017 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looked beautiful when the technician finished, and they were pretty bad. The technician was polite and informative and fast!

Report a concern   February 11, 2017 — Rated 0 out of 10 by B.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Scheduling change at the last minute with little to no notice. Original estimate of $125 ballooned up to over $300 after services were done.

Report a concern   February 11, 2017 — Rated 9 out of 10 by K.V. Zerorez Salt Lake City
What do you like about our products and services?

Erick was polite, on time and carpets look great thanks for next day service!

Report a concern   February 11, 2017 — Rated 4 out of 10 by S.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I'm so sad about the spots that have emerged on my carpet after the cleaning. Places that didn't have any noticeable problems now have huge yellow stains. I believe they are pet stains and was told that zerorez doesn't guarantee any pet stain removal so there is nothing I can do but the carpet actually looks WORSE after having it cleaned. Is there any way to have these spots worked on? I already asked to have a technician to come out again to deal with a different issue and I don't want to be THAT customer but I'm just not sure who else could do the job. I've tried other carpet cleaning companies and they are just not as good. Please help? I'm very embarrassed by these two stains that have shown up.

Report a concern   February 11, 2017 — Rated 10 out of 10 by Cheri Cornaby Zerorez Salt Lake City
What do you like about our products and services?

I have good experiences with Zerorez but my recent experience was exceptional. Benjamin was very professional and my carpets looked better than they ever had before (including previous zerorez cleaners). He took the time to do an exceptional job and was professional and thorough and my carpets in every room look fantastic . I will be asking for him specifically the next time I need my carpets cleaned. Thank you! Cheri C.

Report a concern   February 11, 2017 — Rated 7 out of 10 by D.J. Zerorez Salt Lake City
What could we do to improve?

Two Things My carpet was still damp after 24 hrs in some spots Secondly the young man? said he wouldn't charge for my hall way since my rooms were small, because we didn't clear out furniture. But I was charged for it

Report a concern   February 11, 2017 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very professional and did a better job than I expected. He took the time to do it right. Had I known how my carpet would have looked I would have had it cleaned a long time ago. I have always been hesitant to have carpet cleaned but after this experience I will be calling them again and again.

Report a concern   February 11, 2017 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Quick and efficient. Did a great job getting stains out.

Report a concern   February 10, 2017 — Rated 9 out of 10 by T.W. Zerorez Salt Lake City
What do you like about our products and services?

Gonzolos was professional and courteous . did a great job, thanks .

Report a concern   February 10, 2017 — Rated 10 out of 10 by Tana Kelnar Zerorez Salt Lake City
What do you like about our products and services?

He was very informative and great help

Report a concern   February 9, 2017 — Rated 10 out of 10 by Cheryl Call Zerorez Salt Lake City
What do you like about our products and services?

First of all the business is run so very professionally. I was contacted at every turn to make certain I was made aware of schedules, and the details of my cleaning job. The young men arrived on time, with a call was extended when they were on their way. Both were polite, and kept me informed of all that was going on. I would definitely recommend Zerorez to family and friends! The operators at the business when I call were so helpful and pleasant.

Report a concern   February 9, 2017 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

They are approved by my carpet maker. No soap

Report a concern   February 9, 2017 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

Timely professional , great job!

Report a concern   February 9, 2017 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

Very nice tech carpets look great

Report a concern   February 9, 2017 — Rated 8 out of 10 by M.R. Zerorez Salt Lake City
What could we do to improve?

Provide someone to help move furniture

Report a concern   February 9, 2017 — Rated 10 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

The carpet feels and looks clean.

Report a concern   February 9, 2017 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

They work great and there's no risk to my child or dogs

Report a concern   February 9, 2017 — Rated 10 out of 10 by Marilynne Giles Zerorez Salt Lake City
What do you like about our products and services?

Efficient worker, patient, clean, and the carpeting was dry in quick time.

Report a concern   February 8, 2017 — Rated 10 out of 10 by Roslyn Geertsen Zerorez Salt Lake City
What do you like about our products and services?

We love that there is no residue in our carpets - and that they look so great! Eric (our technician) was excellent - He arrived exactly when he said he would, he was thorough in determining our needs and how we wanted things done, and he did a beautiful job. Our carpets look great, our couch and chair look better than they have in years, and we are completely pleased with all he did. He worked hard was professional and pleasant. We hope we get him next time!

Report a concern   February 8, 2017 — Rated 9 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Friendly staff, quick service and really good results.

Report a concern   February 8, 2017 — Rated 10 out of 10 by Chelsea Phillips Zerorez Salt Lake City
What do you like about our products and services?

I had an excellent experience with Zerorez! I just recently bought a house and was afraid to even touch my carpet before they were cleaned. Now my carpet looks and feels amazing and I can walk around barefoot without having to worry! Also, Adam was so helpful and friendly to work with. I will definitely be using Zerorez in the future!

Report a concern   February 8, 2017 — Rated 10 out of 10 by Gregoria Caldern Zerorez Salt Lake City
What do you like about our products and services?

The gentleman doing the carpets was very professional and everyone could notice a difference immediately on how well they looked.

Report a concern   February 8, 2017 — Rated 7 out of 10 by B.O. Zerorez Salt Lake City
What could we do to improve?

Nate or Matt was a good 9 and my carpet looks great. I had no problems with that He knew of my concerns and tried his very best to make me happy. It is your marketing that frustrates me. It is really not $89 . You have to pay at least $100. The 89 does not include area rugs. I did not see where either of those two things were mentioned. Somehow my $89 carpet cleaning jumped to $175. Pretty expensive. That is why I will not strongly recommend you to friends.

Report a concern   February 7, 2017 — Rated 9 out of 10 by V.S. Zerorez Salt Lake City
What do you like about our products and services?

I was able to get an appointment quickly and your associate worked efficiently and my floor looks wonderful

Report a concern   February 7, 2017 — Rated 10 out of 10 by Troy Pattee Zerorez Salt Lake City
What do you like about our products and services?

From the gentleman who scheduled my appointment to the techs who cleaned my carpet, the experience was professional from start to finish. The scheduler asked precise questions and gained a complete understanding of what I was looking for before telling me what they could do. By the time I hung up I had an out-the-door price and understood precisely what to expect. He gave me detailed information on how to prepare for the cleaning.
The appointment was just a few days later and the van showed up right on time. The techs were clean cut and friendly, and clearly knew their stuff. We walked the areas to be cleaned together and the tech was careful to point out areas of concern (an ink spot) that might not be able to be completely removed. Both techs were extremely careful of my walls and furniture during setup and cleaning. The bill was exactly what I had agreed on before they came. There was never any pressure to but additional services, but all services and options were clearly explained beforehand. The price wasn't cheap, but it was fair.


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