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based on 33762 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It just felt really expensive. $400. Top of Ottoman only and back top part of love seat $60 (felt high). $100 to put down scotch guard, which I realized was just a pump spray. My home and rooms and hallways are not that big. I wish the guy would have spent more time going over the dirtier spots. He did one in front of couch that I asked him to, but the rest was pretty much a one time over, not really working the dirt out. He said it didn't matter how many times he went over it, it doesnt change once the carpet fibers are worn down. anyway, he was a nice guy and very pleasant and polite. THis was my first time hiring out to get my carpets cleaned (I used to have my own carpet cleaner) and I (90% of the time) always only used water. I liked how zerorez made my carpet perk up. I just am still questioning in my head if what was done was worth it and how I would do it different the next time. Oh, and my stairs stayed really wet for about a day and half. maybe I just don't know what to expect. but the guy who came was really nice and told me upfront what the prices were. so there was no suprise... i just trying to decide what I think as far a value to price and clean
Very clean and great service
Easy to schedule appointment. Great smell of cleaner, very efficient.
They were 2hours later than they originally said they would come. They did a terrible job on getting the dirt off my sofa which i paid $120.to have them clean. Said it was dirt from hands and they couldn't get it out. After he left I used some cleaning liquid for upholstery and got it clean same with the arms on my wing chairs. Said his equipment wasn't designed to get into to those areas. I used the liquid and a little elbow grease and got the dirt out. They left a huge dark spot on my area rug that I had to go over the next day to get the stain out. They charged me over $400 plus it took till early this morning for my carpet to dry out 14 hours plus. I will never recommend you to anyone ever.
During the initial cleaning a few spots that weren't there before came up - I'm told this is pretty common, and they came out and hit those spots again. You can no longer see any stains although they told me to call if they came back after the carpet dried again. Looks great. Great customer service.
They did a great job of cleaning our carpets and stairs. We have pets and they are messy. They came in and showed us the worst areas and put real focus on them.
It was all good
Isaias
With Zerorez, the carpets get truly clean...not just hiding the dirt. There is no leftover residue and the technicians are always efficient, knowledgeable and helpful.
Move furniture. Especially just smaller things like chairs. I was surprised he couldn't do that.
good communication, arrived on time, friendly, did a great job. Thanks
Prices are very reasonable. Carpets looked visibly clean. So easy to get an appointment and service was outstanding.
Service was friendly and professional
I don't think the back of my chair got cleaned since the toothpaste was still there. I got it off myself with a sponge. Everything else looked good.
I like the absence of residue.
My carpet was cleaned very well and seems to be staying clean longer.
You are able to get my white carpets quite clean. They smell good, look good, dry fast. Your employees are punctual, polite, very helpful, clean up, and are cheerful. Thank you
They did a great job as usual.
Very informative technician. He worked very hard and I appreciated his expertise. A job well done. I will use XEROREZ again.
Looks great and exceeded my expectations.
The Person answering the phone was very professional and helpful and the service tech that came to my house was also. It was a great experience and I will use this service in the future.
The technicians are always very professional and very helpful
It was very good.
Great technicians who explained the process well and performed the cleaning.
I like that my carpet looks and feels clean with no chemicals!!
Serviceman was friendly, professional, and thorough. Excellent customer service.
Zerorez's is always fast and efficient. The tech's are friendly and don't try to push an up sell.
My carpets haven't been this clean in a long time. The drying time was fast!
Customer service was great. Very efficient and my carpets looked fantastic.
A good reputation. Job done well and professionally.