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based on 34287 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks so good!
Tech was great, carpets and tile look sharp.
Thanks
Awesome customer service and my carpet looks amazing.
The tech was kind and respectful. He showed us the water test. Made sure to go over the room with black light. Was upfront about the age of the carpet and how clean it could not could not come--which I already knew but he was very thorough so there were no surprises. I like that.
He was quick and did a good job.
The carpet in two rooms took longer to dry than 4-6 hours even in a cooler environment. I think it was because it was a thicker carpet than the other room.
Service was timely and well done. Technician was professional and took time to answer all our questions. It would have been nice to see the carpets come a bit cleaner. However, we understand some things just simply wont come out of carpet and overall are very happy with the results.
Removal of pet stains, timely cleaning, professional service
Prompt, friendly, efficient. Explained everything thoroughly before starting the service. No surprises. Website easy to use.
We had a very nice young man do our cleaning and seemed very knowledgeable
and thorough. He was prompt on time and it is the first time I have used Zerorez
but I would use them again.
Awesome service. Looks great!!
The two men who cleaned my carpets yesterday did an excellent job. I have tried several companies, but the carpets have never looked as good as they do with Zerorez. I highly recommend them!
They were on time, knowledgeable, clean shoe covers, and no surprises on the cost.
Very friendly, and my carpet feels amazing after!
My carpets (and bathroom tile) have never looked cleaner! We’ve had multiple companies come to clean our carpets in the past and I just thought some of the spots would never come out. Zerorez got it all! So happy with the service and the technicians who came.
They were on time, did a great clean in no time flat and didn't try to do a million add-ons...good stuff!
I had a coupon but the things I wanted to have done weren’t included. So something that I thought would be about $100 ended up being $350. And then my carpet had ridges in it when you left so I had to call on that. Then the technician said it would be dry in 4-8 hours. 16 hours later I had to call and ask about why they were still damp. You did bring me a fan to use until Monday but overall it hasn’t been a great experience.
The great job done and the tech's communication at eat step he was going thru and the status of carpet wear on out four year old carpet!
Wonderful Service! Love my clean carpets! Best carpets cleaner ever!
We were happy with the way our concerns were taken care of the carpet looks great
I like that you don't use chemicals. I have a grandbaby who is now crawling and she can crawl on beautiful clean carpets.
It's easy to schedule, appointment are quick and the techs have always been very good.
Professional technician. He informed me of everything he would be doing. Quick service.
The service was on time and very friendly. I would think though that for $200 worth of tile cleaning that the edges of the tile grout would get clean too. But there are a few places at the edges that the grout is still black and dirty. Other than that, the carpets look great and dried by the end of the day.
I have never had my carpets cleaned by you before but after hearing Doug Wright advertise I thought I would try it. The young man who did the work was pleasant and helpful, carpets are clean and look good, my only complaint was that it took over 10 hours to dry. It was a rainy humid day and that would be part of the problem, however I have never had a process that soaked my carpets and I don't think that is a good thing for the wear of the carpet.
Our experience was very positive; our technician, Riley, provided a thorough cleaning and was pleasant and respectful of our space. We are pleased with the overall experience.
Very nice,good job , desire to do good job that I felt was done to what I expected and am very pleased. Good job on all the spots, they are gone.
The fellow who cleaned my carpet was very professional, and did an excellent job. He answered all my questions. I would recommend Zerorez to family and friends. I will use them again in the future for all my carpet cleaning needs.
I am very happy with how clean the carpet it, how quickly it dried and with the efficiency, knowledge and work ethic of the technician.
I thought I was getting the special of 33$ per room...I paid a lot more. Little frustrated!
They are on time and do a thorough Job. Drying time is quicker than anybody else I have used.
Very helpful communication. Friendly and professional. Thanks!