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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
In the past I’ve appreciated the fact that zeroez wasn’t into the high pressure upsale on everything to try and squeeze more money out of you. I’ve noticed the last couple times that they now are asking for the upsale, I decline, and then they go and try and gather evidence to build their case and then try again. Still do a great job, but having done this work in college, I know what’s going on and if I decline I’d like that to be enough. I had to tell the tech that I have done this job and know the tactics and then he simply returned to his cleaning and did a great job with that.
I like how friendly your staff is. I love how well your product cleans my carpet and chairs. I can tell that you want the best for our home
Our service was on time and done professionally. We are very happy
They did a great job!
Israel did a great job
Prompt, thorough and professional
Quick and friendly. The cleaning worked well.
We had several dog urine stains. But they counted something like 14 stains (more than there really was), and charged $95 for each one. What was advertised as a ~$350 spring 3-room special ended up being $1,300!!!
We could have bought new carpet for that.
And the stains are STILL THERE. The workers were here for maybe 2 hours. For $1,300 that is NOT worth it - I'll probably call and request them to come back and do the job they were paid to do.
Efficient
Always on time, friendly and professional staff.
I have had nothing but great experience's with Zerorez. We have had dryer vents cleaned, carpets and tile. The guys have been so nice and respectful. I am always happy with the outcome of the work. Thank you
Tacked on a 25 dollar service fee not disclosed. I used you once b4 and really was impressed. That is why I called you again but just freaking disclose extra charges. It's sneaky.
I have white bathroom rugs I. My master bath, dirty feet walked all over them. What in God's name does the tech who is not cleaning in there have to go in there? If he wants to use tge facility I would've appreciated he 1. Ask? 2. Dirty my rugs? 3. The feet were facing the sink, not the toilet...was ge rooting through my medicine cabinet?
Very very disappointed.
Also, i was quoted 300 2 other times b4 I saw your coupon. Are your phone people on commission? Maybe they shouldn't be. Better customer care
Ryder was excellent. I wish Zerorez would stop the hidden cost ($25.00 Service fee)
A service fee for me to hire you? Or a million other costs you use to explain this. Really?
Be clear, the service fee should be part of the cost of your promotion.
3 rooms and a hall for $99. Should be 3 rooms and a hall for $124. BE HONEST.
It was quick and effective
I want to say thank you for Issac being early and asking if that would be convenient for me also his exception service. Issac worked extra hard on the areas I wanted cleaned extra well. Thank you, great employee!
The carpets looked awesome, and dried super quick! Technician was friendly and professional.
They do an excellent job, and come when they say they will
Fast and efficient. Carpet looks great.
Landon and Colton cleaned my carpets and did a superior job. They worked hard, were very considerate, and were quick. I would recommend Zerorez just because of Landon and Colton.
Great technician. Prices are too high.
My carpets look amazing
On time carpet looks great
The guys did a good job, especially where the carpet was really dirty, and now it looks great, even after I vacuumed next day, it looked way better.
I was not impressed with the service. First the options to select online were limited so when the tech came out we had to change the order and it increased the price fairly significantly. The upholstery I had cleaned still has dirty marks up the back of it which the technician told me would go away when it dried but they still look the same and it appears dirty. The carpets still had several stains and did not look great and the tech said there was nothing more he could do about them, but my husband got a machine and was able to get them out afterwards but this added an extra expense we were not planning for as well as his time and effort. I was just really unimpressed overall with the quality of the work and the information provided by the tech as well as the lack of info when I scheduled online to choose the correct options and get the correct pricing.
We thought our worker did a great job. She was diligent, thorough, and professional. The carpets look much better than they did.
The team was on time and did a great job.
Did a great job. Very personable and right on time.. Definitely will use again.
i have been using Zerorez to clean my carpet for years and I have been very satisfied. This past week, I used them to clean my tile and grout. It looks so nice and new! They are very professional and I totally recommend them!
Wendi Kirchhoefer
Easy to get an appointment and very nice work.
Residue free cleaning