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based on 33438 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Friendly technicians.
John truly didn’t amazing job
Knowledgeable and courteous service rep and Zerorez kept me informed on arrival time.
Did a great job of cleaning an older carpet
I’ve used Zerorez for years and you get my carpets cleaner than anyone else! When I moved out of my last house I was required to use a different company to have the carpets cleaned and they didn’t seem as clean. I appreciated the professional technician that was sent to clean. He was great!
We were very pleased with the service received on Jan 8 for carpet cleaning, etc. We were kept informed on the arrival time and he was on time. The gentleman walked through the areas listed to be cleaned, inquired about specific areas that needed special attention and clarified the billing, etc. before he started. This gentleman did an excellent job on cleaning the carpets, was able to remove the stains and/or soiling on the specific areas and did the stairs better than anyone has done in the past cleanings. He worked diligently and thoroughly and was careful bringing in the hoses and removing them when finished. He gave us good suggestions on caring for our carpets, was very pleasant and informative as well as very efficient. We would be very happy to have him clean our carpets in the future. He is a very good representative for your company!
Our house smelled great afterwards. So clean!
Technician was friendly and efficient. Gave us good options and our carpet looks and feels amazing
Just like the clean look with no residue. And usually the technicians are hard workers and efficient and personable.
I like how there is no residue left after cleaning. It also does really quickly.
On time. Good job
Your prices are much higher than what I have paid for similar services.
Eric explained the procedure to us and did a great job. Our carpet looks so much better!
Always do a great job and have great people doing it!
Very good!! Very clean and there were zero smells when it was done.
Our technician was amazing. He took his time and we are very happy with our carpets and stone floor.
our carpets look amazing.
Your people are always knowlegable and very thoughtful in all they do
Workers are experts
Really fast.
Affordable.
Fantastic results.
My appt was suppose to be in the morning but they never came until 12:30. No one likes waiting around for people to show up to your house. When the guy finally got there he did a really good job. And he was so nice. I think his name was Hunter. I could be wrong. But he was excellent! And they gave me n extra discount because they were so late in getting to my house.
Hunter did a great job on cleaning our carpet. He was helpful and offered good advice.
Carpet looks great and feel like this will help maintain it's life for the long term future.
The job was good and the sales guy was really nice, but it’s frustrating paying 50% more than I was quoted. He said I would have to sign a waiver if I declined the additional bio spray because he said the house was likely to smell worse than it did before he cleaned. Our house is very clean, we just had a few Pee spots fro our house is very clean, we just had countable Pee spots. It seemed like he had no faith in the regular cleaning product that the quote is given for.
Please include the pet treatment with carpet cleaning. It was a 50% increase in quoted price to have the carpets “cleaned.” The service techs were nice and worked fast.
Over an hour late after my 45 minute call, with no notification. I paid extra for spot treatment and it did not come out.
Friendly, efficient service. Really removed dirt and grime, especially from my stairs.
I was blown away at how beautiful the carpets looked!
Quality of work
It leaves the carpet truly clean with no residue. It feels good and seems to stay clean longer. I'm also grateful for the clean guarantee. You've made good on that offer a couple times for me!
Our tech was knowledgeable, efficient and we enjoyed having him in our home. We look forward to seeing him again next week when we have our downstairs done.