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based on 33420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have had you guy's come do our carpets for at least 4 years&Never a complaint! Your staff always excellent,knowledgeable,professional. I give your name to all I know with carpet.
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They’re very efficient careful and do an excellent job. Mya cleaned my carpets and very efficient and careful.
There seemed to have been a breakdown of communication. The third guy on the job said he was not supposed to be the one on the job, but ended up being the one, so this may have caused the issues. I am not sure. There was not enough hose for them to finish the job and they apparently could not be brought one without causing serious delays. The delays still occurred even when we got the approval for them to drive on the whole front lawn sidewalk to the top doors. This posed issues as there are sprinkler heads near the sidewalk strip. The first two guys seemed great and resourceful. You would think an extra hose would be needed, or at least brought just in case, when our commercial job was just under 13,000 square feet. 600 feet is just not going to cut it. It caused a mess for our planning, as we were initially advised that a 9-5 would be possible, as that is when we are open. This was not the case. It was about 7:30 when we were able to leave due to the job. We were not able to reschedule as we have many events and hold two different schools here. Plus, everything was already prepared for the job that day, and we were unable to schedule more hours to redo it.
Colton was timely and did a great job cleaning my carpets. There was a spot that Chem Dry didn't get out a few years ago, and he was able to get it out, which was great.
The tech did a great job.
Maya was the person to clean my carpets. She did an amazing job! She was very thorough and cleaned beautifully both my main floor and downstairs rooms. There were a lot of difficult stains that she was able to remove, and I know it was difficult to get those stains clean. I couldn’t be more happy with the results. Thank you, Maya for all your work!
I like that there isn't any product left in the carpet that I can detect.
The ladies who came to clean my carpet were very thorough and worked quickly. I thought they did a good job.
Pricing is high and a tip is expected on top of the price.
The carpets looked like absolutely nothing was done. I don’t think I’ll ever use you again.
There was no way a proper job could be done in only 50 minutes for the entire house.
I’m doing it myself and it is like night and day difference. What a waste of 340 Dollars!
The technician Philip arrived on time and was professional and very courteous. He did a thorough job of spraying for spots and cleaning all the carpets effectively. Very pleased with the results. Thank you
Always professional, courteous and detailed.
The person doing the cleaning was very fastidious. She deserves a 10
Quick and thoroughly cleaning!
Excellent company agent
Friendly patient and did an
excellent job!
How quickly it driedvd.
I like that you got my carpet clean and no residual chemical smell.
Good technician
Colin was good
Very knowledgeable and helpful the rep was very kind and curtious
Your technician was very capable and answered all my questions. My rugs are very clean and they dried quickly.
They performed well and quickly. The various spots in the carpet that needed special cleaning counted as one room, which I found generous.
I had you clean the carpets of one of my rentals and then you gave me a bid to remove pet bacteria and it was astronomical. I decided to use someone else for the pet treatment. They were much more affordable, and they also made the rest of the carpets a lot cleaner than zero rez was able to - not just on the pet areas.
Very through!! Great job.
The employee walked me through the procedures they were going to perform and explained everything I needed to know before hand. My carpets look great!
The men who came did a good job.
I have had 2 different jobs done in the last 3 weeks and I have been disappointed in both. I gifted a friend a carpet cleaning for their move-in and you guys totally rushed the job and skipped areas. I am embarrassed I told them Zerorez does a good job and they were not happy. I think the technician was in a hurry because he showed up very early and he just wanted to be done. I even tipped the guys before both jobs because I thought they would do a good job. That was my mistake.
I would like a partial refund and I would like to have a section of my couch redone.
Thank you
Dries faster and stays cleaner longer. Your technicians are friendly, knowledgeable and quick. My technician Dallin was delightful, and did a really good job at explaining what he was doing and what to expect. Great day!
Absolutely fabulous job! Had tenants in house for two years. Was concerned about dirt and certain areas with stains. All came out. He did an excellent job very pleased. Highly recommend!!!
Good and clean
We have used you twice in the last few months. We're sold on your product and the two employees you've sent out to clean our carpet!