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based on 33703 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The two young men did a thorough job and were pleasant.
The group was super nice and they did a thorough job. The biggest bonus was that they didn't leave the carpet with a lot of water still in the carpet. Had issue with too much water with other carpet companies
One how did my rugs look after you clean them.
Fast service
Patty from Zerorez did a great job! She was friendly, efficient, and got the job done. My old carpets look so much better! They dried quickly as well.
The serviceman was prompt and even let me know he could come early. The carpets all looked and felt great afterwards!
Well trained workers. Know what they are doing and can answer questions and help solve problems. Do a great job cleaning. Very personable.
It was pretty clean but smelled like a wet dog. I was surprised there wasn’t some sort of deodorizer or pleasant smell.
I felt like the technician cut corners. No corner protection, walls and baseboards marked up from hoses. Previous services involved pile lift prior to extraction, not this time. I had a recliner cleaned which was very lightly soiled. The fabric didn’t get completely rinsed leaving it hard and crusty in places. The technician was pleasant so it may be just a lack of training? I’m willing to pay well for excellent service but was very disappointed this time.
Excellent service, friendly technician, extraordinary cleaning. And the tech was closer to the earlier part of the time window. Highly recommend
They got out some major stains. The carpet feels much better on our bare feet. And very friendly service, thank you very much. I recommend you to anyone.
My carpet is still dingy and it's only 2 years old. I didn't get cleaned at all
Colton was very knowledgeable and thorough. Enjoyed having him work on our home. Very polite and hardworking.
The representative was on time, respectful and thorough.
Great service and very pleased with our results.
had to come back 4 times to fix the mess they caused. Stain grew worse. After the fourth time the manager came out and fixed the issue. My son also called to have you come out and clean their carpet and a mess as the carpet smells bad after it was cleaned it. They paid extra because of the stains, They did not come back out and stated he needed new carpet . THE HOUSE IS 5 Years old and carpet was new when it was installed! I called to have manager call me back never did. I have since told all never to use your services.
The service tech was very polite and did his work quietly and efficently. This was my first experience with the company and I will definetly use them again.
Fast, good natured employees
Price was fair, came on time, explained the process clearly, work was completed in a timely manner. I would highly recommend this company.
Very thorough and professional
Was able to schedule and reschedule appointment easily.
Technicians arrived promptly.
Questions were y.
Everything worked great thanks
I was very happy with Brandon and the work he did. I have even put a note in my phone to ask for him specifically.
Thank you, Brandon!
I was so pleased with the outcome of how my carpet looked. I had it done in 2018 by Zerorez and for some reason it looks better now than it did when then cleaned it in 2018.I know that have added another technique.I know we did add ons, like urine stains and we did the extra stain protector at the end. But I was seriously considering replacing my carpet and we were just going to do the basic until the beginning of the year when we would replace it, but it looked so good and the guy was so helpful! I may have spend $400 (with the add on's) but I saved thousands because now I don't feel the need to replace it!
Thank you Zerorez!
Brandon Huff from Eagle Mountain Utah did an EXCELLENT job in cleaning our carpets. My carpets look brand new!!! I highly recommend Brandon Huff and the Zerorez method of carpet cleaning!!! We will definitely hire your company to clean our carpets again next year. We are so happy with the job that has been done!!!
The service was exceptional and your tech came in and went right to work. Our carpet looks terrific and has not looked this good since it was installed 20 years ago. Thanks Zerorez!!
The guy who came and cleaned our carpets was outstanding. I wish I remember his name (he has a brother who’s a gymnast!). He was thorough and worked quickly. Please give him a shoutout and recognition.
Jonathan was wonderful, and thorough. He did a fantastic job with my carpets. I will use your company again.
It's easy to schedule and it stays clean for a long time
We had Casey (sp?) come and clean our carpet. We've had pet issues for a couple years and every time after getting them cleaned (this is like the 4th time in the last 2 years, all by Zerorez), we can still smell the pet urine the next day. Even after paying out the nose for subfloor cleanings.
This time, Casey went over the carpet as usual then did another pass with no water but scrubbing instead of just swiping like normal. Not only did the carpet dry way faster, this did the trick! We didn't smell any pet urine the next day with no subfloor cleaning. He did us a huge favor. Hoping this will stop the dogs from doing it inside and allow us to go a year before the next cleaning. Huge kudos to Casey.