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based on 34634 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
Our technician was very kind and professional. He did a great Job!
You did a great job! The carpet looks beautiful.
No chemicals. Prompt, knowledge service
The service was not only friendly and professional, but the job done was amazing too! Would definitely recommend to friends and family!
Efficient, effective, and price sensitive.
The technician, Trace, was friendly and explained my options. He also went over the foster. He did a great job and was quick. I really appreciate all his hard work!
Effective cleaning & quick dry
Have always been happy with the results of Zerorez carpet cleaning!
My outdoor furniture did not come very clean. When I cleaned it myself I got all the dirt out that was in the cracks and stitching.
I paid your company to do this so I wouldn't have too. I was not very happy with that. I paid a lot of money to have to end up cleaning it myself.
Great service and communication!
Very efficient and personable. Carpets look and feel great.
I have always used Zerorez and I am satisfied with their work.
They are timely, considerate employees and do a good job.
Yesterday, I had Lane what a nice young man!
Service was great
Friendly and clean
Always a guaranteed experience - reliable, efficient - carpets look, smell and feel grate. They are quick drying as well which is appreciated.
The stains don’t even look any different. I’m not sure if my technician went too quickly or your products just don’t work.
The two woman that did the work were great.
Yes love Zerorez because you don’t use harsh chemicals
Always on time, walk thru before services rendered, work done quickly but throughly. Walk thru after and any questions answered before they leave.
Our main tech was very friendly. He explained everything very clearly and was very thorough. The cleaning was great the techs did a great job. Will definitely use again!
Excellent results. Great service techs. We had some areas of our carpet that were very dirty and they got all of it clean. They did an excellent job and provided excellent customer service. I would highly recommend them
Good price fast service
The technician was super informative and helpful. He did a great job and gave us information on next steps.
Good communication. Job well done.
It took three visits to get to an acceptable “cleaning.” I was very surprised at how poor the quality of service was and that we had to have the company come back two additional times after the initial cleaning to remedy the poor cleaning. We have a light colored couch, and somehow the dirty cleaning water spread dirty spots more than it cleaned them. For nearly $300 dollars for two chairs and a mid size couch, the service guy was only here for 45 minutes. I tried pointing out that it did not look clean, but he said it needed to dry. It was still dirty and actually looked worse in some spots. He also did not clean all sides of the cushions. I asked not to have the same service guy come back. They sent the same guy. The third time they sent a new service person. In the end, it looks “okay” but I would never use ZeroRez again. I would not recommend using this company.
Good communication on time Good results
Easy to book, quick to respond, and reasonable prices
Efficient, thorough, and timely
Vicky and another rep I spoke to on the phone were terrific and very helpful! This was a gift for my mom-in-law, and she was very pleased with how the carpets turned out, as well as the gentleman who cleaned them. (not sure of name...maybe Jed?) I live in AZ and my mom in UT, so I appreciate the help from your staff to take care of managing the payment on the phone and all the logistics and info! My mom is already referring you to her neighbors, so hopefully you will get some extra business! I was very impressed with the friendliness and customer service we received! Thank you so much!
The two technicians who came to my house were very polite and professional. They explained the whole process before they started the work. They made some recommendations but weren't pushy. I appreciated that. I would definitely recommend their service. Specifically the two guys who serviced my carpets.