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based on 33419 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional cleaning without soap. Patti did an awesome job at cleaning my rug and carpets. She was thorough with her work and even went over the costs in detail before she started her work. She made sure I was happy with the results and reviewed a few issues with the carpet.
We were up charge to treat a spot, the tech used a black light told us the green color was active bacteria. We agreed to pay the extra to get rid of it. When he was done and he came up to collect I asked him to use the black light again over where the spot was he said the black light was out in his truck and was kind of hesitant to go get it. The spot showed up still just as big but this time it was blue and he said it had been neutralized. Then he went back out to his truck and got a smaller machine. What he didn’t know is was also have the light to show issues. The next day the spot was green again!!! So it wasn’t neutralized like he said! Last time I used Zero Rez the spots on the carpets were all gone and
Had to come 4 times to clean the area. Each time the stain increased in size. They have to come out again
The service was done well. I am pleased with how clean everything is.
If a tech knocks over an outdoor plant or knocks something off a wall - both have happened to me - it would be nice of them to let the customer know and apologize.
Also - when a customer mentions an area that has more traffic - it would be nice if they did a little extra to be sure it's cleaned. I have had a couple of techs that have done that - it's such nice simple thing to do.
First name removed
Patty, technician arrived promptly at my house Friday mid-day and reviewed areas to be cleaned and any concerns I might have. She got to work and cleaned each room with care. Afterward, she pointed out stressed areas I might not have been aware of. All in all it was a great experience and the carpets were almost thoroughly dry by Saturday evening.
No soap
The tech was great to work with and the carpet was unbeliveably clean, the whole experience was top shelf.
Technicians we thorough and polite and did a job
It was professionally done
The Girl who did our carpets did a Great Job and was very respective of our home.
That you guarantee your work
Professional and efficient. Great results.
I thought the carpets would be much cleaner than they are. Great customer service but wish carpets looked better after getting cleaned
The young men that came to my home were courteous and explained all they would be doing. They did a great job on a very dirty carpet. When the one in charge noticed that the amount I needed cleaned, such a fewer steps on the stairs, etc. was lower then the estimated amount, he lowered the price without me asking. They didn't try to sell me on cleaning my HVAC ducts but, I asked them how they do it. I was impressed on how ZEROREZ does it compared to how an other company did mine.
Zeroez did such a great job on my carpets! They look so clean and all of the annoying dark spots from dirt and oil are gone! Zach was so friendly and professional—I will definitely use them again!
I received a quote and when the tech came to my house he stated that the wire was wrong and charged me more for my couch than what I was . The whole thing ended up cost me twice as much as I was quoted. Very disappointing
Your representative were extremely hard was very honest with how he performed in the work he did. I’d recommend zero Rez to anyone.
You always do such a fabulous job!
I didn’t like the guy who cleaned my carpets. He was very demeaning to me.
Excellent service
I was very disappointed that once the tech arrived the price just kept going up and up and up/ I ended up paying double my quote. Though my carpets are clean, I will not be using your company again and will instead will be using a company that is more up front about what it will cost to get my carpets clean.
The young man who cleaned my carpets was very nice and they were prompt and on time which I appreciated. As far as I can tell, it’s very good work no stains have come back but it’s a little early to tell that. Thank you.
Your services gets my carpets really clean, even in difficult heavy traffic areas. Your technician was friendly, efficient, and did a great job.
Tile cleaning process was not good around edges of tile. Technician worked hard but don’t believe the equipment does well around edges. Also, felt the sealing processes of just using a spray can was way over priced.
The guy who showed up to clean the carpets and Couch said he couldn't do the couch. It was a microfiber that has been cleaned before, so I'm not sure why he couldn't clean it. The carpet also has a couple spots that didn't get cleaned very well. I ended up calling another company to clean the couch which was stressful because I had a party in 2 days time and really needed the couch cleaned. I will now be using the other company for my future needs.
Carpet cleaning was great. The tile cleaning was even better. They worked very hard to get this home ready to sell. Very happy with their work.
The young man who cleaned our carpets did a fantastic job. Very courteous, punctual and a hard worker. Zerorez is a company I would recommend!
We have used you twice in the last few months. We're sold on your product and the two employees you've sent out to clean our carpet!
The technican did a wonderfu job