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based on 33938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They did something wrong the first time. Dirty lines were left in the carpet and it smelt like dirty water. We couldn’t even bring up the pile with the vacuum. They came back and now the smell is gone. The pile comes up with a vacuum and most of the dirty lines are gone.
the service was done well and quickly. the tech was professional and performed the job well.
Price was perfect. They arrived and completed the work quickly.
The quality of the cleaning that is done.
Very professional crew. Very polite.
I am not sure that I like the tip part of the bill. That is intimidating to have to give a tip as they watch you sign the bill.
All of the techs have been very thorough and have always been pleased with the work
Super fast. Super good job. Very friendly guys. Really good deal.
Everything looked so clean
Thank you
Carpets look great, even previously-cleaned areas look better.
The Zero Residue is kind of a false claim. All that really means is that you don't leave a detergent/cleaner residue. You all use some kind of a Orange peal and that is left in the carpet.
It took almost two days for the carpet to dry and then it was kind of hard and stiff.
You came back to fix a few spots that were missed and the worker was very nice to work with.
The most recent employee was very thorough and did the work well. He wore a mask and slippers on his feet and was careful around furniture in the room.
The schedule maker disregarded my need for a first appointment twice before finally speaking to someone who actually listened. I wait for 2 hours for the first appointment ( working nights makes this especially difficult). The rescheduling of the first appointment was made at the schedulers discretion and I was not given a chance to correct her. The third appointment was made under duress as I was calling to cancel an already bad experience and I hadn't even had my carpets cleaned yet. I was promised first thing in the morning (finally). The carpet cleaning did not meet my expectation. I had heard ads that touted remarkable cleanliness, diligent workers etc. The carpet cleaning was sub par at best and the workers unkempt. I am sorry to say but I could have done a better job myself renting a crappy machine and at least putting a little effort into it. I will not be recommending this service to anyone.
Your men did a great job on my carpets and were very kind and considerate. Service was the best!
very thorough and informative and worked really hard plus he was so friendly and kind
and did a great job for us. I would recommend him again and again.
Thhe workers do a really great job.
Great result, good communication and reasonably priced.
Overall they did a great job! I was a little disappointed with the pet treatment. It left the carpet crusty and did not take away the stains.
Technician / Cameron was a very personable young man and a hard worker. Give him a raise.
The tile cleaning appeared to be as effective as my own mopping job... grout was still dirty (same as prior to cleaning).
The interaction with the cleaner and scheduler was professional and friendly.
Scheduling was good. Got follow up phone call the day before confirming appointment anywhere from 9-11am. 11am rolls around. No call. Called the Zerorez line. The answering person let me know I had an afternoon appointment from 1-4:30. I was upset bc I had the appointment confirmed the day before via phone! The operator/front desk then put me on hold to ask dispatcher when I could expect someone. Waited. Got back to me and learned the technician was 45 min from being done at a job. Travel time meant he showed up literally, after noon (frustrated bc confirmed morning spot). The technician, Caleb, was great. He is the main reason Zerorez got any stars. The carpet looks clean, one spot still stinks but you can’t see a stain. A bit frustrated that I got no apology from front desk, no offer to improve service, and no personal call regarding this scheduling error. We came to zerorez from a neighborhood referral, but will be reporting back on that neighborhood social media site our experience.
No residue.
Less drying time.
Your tech John was very professional and knowledgeable. We will be asking for him to come back for a different floor in our house.
Worker was great, scheduling not so much. You should allow your customers to select the time. It wasn’t fair to have me waiting all day long.
No leftover residue, dried quickly, and didn't have to stress about chemicals being used with my kids.
We've always had excellent results from Zerorez, and the technicians doing the work are always so friendly and helpful. We highly recommend your company.
Always do a good job.
In time, efficient, courteous
Fast and friendly! Very careful techs wearing PPE and being careful. Will definitely recommend and use again.
We love Zerorez!! They give good service and the process they use to clean the carpet works.