Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33725 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 25, 2020 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

Amazing!!
Mitch is the best!!
Our carpets look beautiful!

Report a concern   July 25, 2020 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

Very professional, explained what steps he would be doing. Would recommend to others.

Report a concern   July 25, 2020 — Rated 10 out of 10 by Ariel Bybee Zerorez Salt Lake City
What do you like about our products and services?

My carpets hadn’t been cleaned for about 4 years. They were dirty! Zerorez cleaned my carpets SO well! Wow! They look SO clean! Also, I had a light colored couch cleaned. The couch now looks super clean! The technician did an amazing job. I’m very happy with the results of my carpets and couch. This was my first time using Zerorez. I will definitely use them again.

Report a concern   July 25, 2020 — Rated 10 out of 10 by Jeremy Smith Zerorez Salt Lake City
What do you like about our products and services?

Quick, clean and easy to work with! Great work always.

Report a concern   July 25, 2020 — Rated 6 out of 10 by S.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was hoping to see more stains pulled up.

Report a concern   July 25, 2020 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

The Zerorez technician who provided my service was prompt, friendly, careful, and very efficient. The carpet cleaning job he did exceeded my expectations and made a huge improvement. I was also pleased to discover that the company uses powered water, thereby leaving no chemical residue. My neighbor originally recommended you folks to me, and I will certainly use you again.

Report a concern   July 24, 2020 — Rated 10 out of 10 by D.W. Zerorez Salt Lake City
What do you like about our products and services?

We have lived in our home two months. The previous owners had the carpet cleaned before listing the home three months ago. After we moved in we noticed soap residue spots appear in the traffic areas. We had Zerorez remove the spots and apply Microseal. It looks so much better!

Report a concern   July 24, 2020 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Ready, fast service. Quick dry cleaning. Special treatment for spot cleaning.

Report a concern   July 24, 2020 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

The employees

Report a concern   July 24, 2020 — Rated 10 out of 10 by Margie Brown Zerorez Salt Lake City
What do you like about our products and services?

The technician was very nice and extremely efficient.

Report a concern   July 24, 2020 — Rated 10 out of 10 by Ginger Monsen Zerorez Salt Lake City
What do you like about our products and services?

Joe did a fantastic job, very nice young man, very polite. He was very careful. My carpets came so clean. Thank you. Ginger

Report a concern   July 24, 2020 — Rated 6 out of 10 by B.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The hall way has spits on the carpet. I think the technician tried to rush the job to complete it. Very nice young man . It would be nice to get it corrected
Thank you

Report a concern   July 24, 2020 — Rated 10 out of 10 by Dawn Pettit Zerorez Salt Lake City
What do you like about our products and services?

I was impressed by the systems and organization of Zerorez, from the first time I called in until our job was finished. I was very impressed with John as well. He was professional, thorough, and did an excellent job cleaning our carpet, rugs, chairs, and tile. I was also very appreciative of the care he took to protect our baseboards and walls during our cleaning. Thank you!

Report a concern   July 24, 2020 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

I couldn't believe how clean he got the tiles! They are 20 years old and they look brand new!

Report a concern   July 24, 2020 — Rated 10 out of 10 by H.K. Zerorez Salt Lake City
What do you like about our products and services?

The results are amazing! Fernando is a true cleaning specialist

Report a concern   July 24, 2020 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Very good service and super easy. Clean with no chemicals.

Report a concern   July 23, 2020 — Rated 0 out of 10 by R.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The workmanship of your carpet cleaners is not of a high standard.

Report a concern   July 23, 2020 — Rated 10 out of 10 by Jeri Fisher Zerorez Salt Lake City
What do you like about our products and services?

Good work, careful care of corners of the house, good cleaning ng and courteous employee

Report a concern   July 23, 2020 — Rated 9 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

You guys were quick and did a great job. Got out most of the carpet stains.

Report a concern   July 23, 2020 — Rated 10 out of 10 by R.L. Zerorez Salt Lake City
What do you like about our products and services?

Outstanding technician and beautiful carpet renewal

Report a concern   July 23, 2020 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Every part of it is great! Products are safe and effective, The service is efficient and thorough! My carpets are clean and soft. Thank you,

Report a concern   July 23, 2020 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

I like how quickly the carpets dry and they never become crusty because there are no chemicals used.
The technicians are always courteous and clean cut.
I love Zerorez and always refer my friends to you too!

Report a concern   July 23, 2020 — Rated 10 out of 10 by B.W. Zerorez Salt Lake City
What do you like about our products and services?

Fernando did a good job.

Report a concern   July 23, 2020 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

I felt like the carpets really were clean! I appreciated the work ethic of the young man who did the job.

Report a concern   July 23, 2020 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

I already did the survey the day after the service. I don't have time to do it again. It was good.

Report a concern   July 23, 2020 — Rated 10 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpets, knowledgeable technicians, excellent customer service and attention to COVID-19 safety.

Report a concern   July 23, 2020 — Rated 10 out of 10 by P.A.A. Zerorez Salt Lake City
What do you like about our products and services?

We have always had a friendly technician come to do our carpets who does a thorough job. Even though their biological pet service cost a little bit more, it is well worth the money. We highly recommend this service!

Report a concern   July 23, 2020 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpets are so nice now👍

Report a concern   July 23, 2020 — Rated 7 out of 10 by A.V.B. Zerorez Salt Lake City
What could we do to improve?

We have always used zerorez and loved everything about you guys!! This time we have been a bit disappointed. We recently got a couple of puppies, who have used our carpet as their place of choice to go to the bathroom, more that once (or twice). I am fully aware, and went into the process of getting our carpets cleaned, that we probably wouldn’t get all of the stains out. I even figured that we might not be able to get the smell out, but I really thought we would be able to get it out better than what the technicians were able to. I feel like they hurried through our job so fast that there was no possible way they could have gotten everything out. In times past, I have had the technician walk me through my house after to tell me about the areas he/she wasn’t able to get clean, or that were troublesome for him/her. This time they just left without a word, only for me to find out after the carpets dried that there were still stains, and that they still smelled of urine. It’s frustrating to spend money on a job that you feel is fixed just to find out later that it is not.

Report a concern   July 23, 2020 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Quality service and great customer service!


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