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based on 33435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean carpet and very efficient and professional technicians (thanks Hunter).
We have some areas that look like he cleaned in squares and space in between that don’t seem to have been clean. He was very nice and apologized for being over 2 hours late
I LOVE ZEROREZ!! They do such a fabulous job! Always, careful, professional and informative with the entire process & procedure!! I won’t go anywhere else! Why would I when everything about the company is PERFECT!!
Great customer service, kept in touch with me during a broken van issue, they resolved and came and cleaned my rug promptly. Thank you
Scheduling my appointment was a breeze. There was excellent email communication from the office after getting my appointment scheduled. The tech contacted me on the day of my appointment with an estimate of his arrival time. He arrived as scheduled and he was friendly, professional, and clean cut. He outlined the services he would be providing and got right to work. He was highly knowledgeable and efficient and he did a fantastic job. I highly recommend Zero Rez and we will be using them again.
Your technician Richard was very friendly, a hard-worker, very informative without being pushy, and very conscientious. It must be difficult doing his work and wearing a mask, but he did it! I also thought your prices were very good and my carpets look great.
They came in did their job and left. i liked that
The technician was great. Fast, efficient, friendly, wore a mask in the house. Most of all the carpet looks great. I wish it would dry faster, but not much we can do about that.
Did not get my carpets clean.
James was excellent. Skillful, friendly, compatible, works hard. Did a great job. He deserves a raise.
Didn't meet my expectations especially from all the advertising you do and what Doug Wright praises. More spots on carpet after cleaning than before -- had to come back to remove them. Did not notify us as to when the cleaning specialist,one hour before coming either time, just showed up at front door. Waited both times causing us to have to change some of our to do's.
It didn't take that long to get the job done and the technician was courteous and professional.
You are quick and efficient
The young man arrived on time. He worked quickley and I went downstairs and ironed while he worked upstairs. He didn't make a lot of noise and was th tthvery polite and professional. I was very pleased with his work. I will have him again. And would recommend him to anyone. He had booties on his feet and a mask on his face. He was neat and clean about taking his equipment out of my home.
Thank you so much,
Name removed
Quick and thorough
The tech was so friendly, informative, & made our experience easy
Loved the way Ben cleaned our carpets
The technician was friendly, efficient, and did a very good job.
Carpet cleaned up nicely
Zerorez did a fantastic job for us. In 16 years, we had NEVER had the carpet in our basement professionally cleaned. Needless to say, Zerorez had their work cut our for them. They were more than up to the task. Their workers were very professional, and they did a fanstastic job!
None of the stains in the house were removed or even lightened. Not sure what I paid for.
Very efficient, on time, clean and your worker seemed trustworthy and wore mask. My carpets looks great.
I filled out this survey already and have not been contacted regarding my complaint. To request I fill out another survey is redundant and candidly very irritating. While I would allow your company an opportunity to make things right, the delay or the disingenuous “we want to hear from you” approach without a timely response is worse than the original poor service.
Professional and knowledgeable personnel.
How clean my carpet is. I especially liked the pet disinfectant, it really took the smell as well as the color out of my carpet. And lived the deodorizer!!
When my stairs dried, they have left streaks on it so they are off color, not sure why they did that. Otherwise it would have been a 10 because the rest of the area looked great.
We are very happy with the professional and thorough job Zerorez did for the home our daughter purchased.
Zerorez is AWESOME!!! We just moved into a townhome and wanted our carpets done before moving in and it was perfect. Super thorough but also quick!! We will definitely use zerorez next time we need carpet cleaning.
Technician was on time, pleasant, and very efficient. We will call again.
My carpet was soft and clean smelling.
Service was friendly and Thur all.