Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33716 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 8, 2021 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

The very best carpet cleaning...without residue...and techs who work hard to clean carpet and upholstery beautifully.

Report a concern   June 8, 2021 — Rated 10 out of 10 by LaVar Densley Zerorez Salt Lake City
What do you like about our products and services?

The men did a great and quick job. Very courteous. Was very helpful. Would recommend them and your company.

Report a concern   June 8, 2021 — Rated 10 out of 10 by S.P. Zerorez Salt Lake City
What do you like about our products and services?

Your technician, Drew was wonderful...give him a raise as he has renewed my faith in Zerorez!

Report a concern   June 8, 2021 — Rated 5 out of 10 by B.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The area rug pricing online is never correct.

Always cost more than online price quoted.

Report a concern   June 8, 2021 — Rated 10 out of 10 by Dyann & Lee Smoot Zerorez Salt Lake City
What do you like about our products and services?

We love Zerorez and use it for all of our rental properties when we clean carpets. Since we started using Zerorez, we've noticed that our carpets last longer.

Report a concern   June 7, 2021 — Rated 9 out of 10 by G.T. Zerorez Salt Lake City
What do you like about our products and services?

No residue, good employees.

Report a concern   June 7, 2021 — Rated 10 out of 10 by Teya Lokteff Zerorez Salt Lake City
What do you like about our products and services?

Pretty sure the previous attendee who lived here before me never had the carpets cleaned lol they did an amazing job and even showed me the before and after it was so quick so easy ✅ highly recommend

Report a concern   June 7, 2021 — Rated 6 out of 10 by S.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You were recommend to us by a family member.

Your advertising claims that you are the best at removing pet odor.

After two visits from your technicians, on two separate days, my carpet and my house smells worse than it did before the carpet was cleaned.

At the very least I would like my money back!

One of your guys also poured so much water on my carpet it got into the vent and ruined a toffer light in our shop. Another $75.00 that he said you would take care of.

So disappointed.

Name removed

Report a concern   June 6, 2021 — Rated 10 out of 10 by O.M. Zerorez Salt Lake City
What do you like about our products and services?

Great tech. I would use him again

Report a concern   June 6, 2021 — Rated 10 out of 10 by ferol Hebden Zerorez Salt Lake City
What do you like about our products and services?

Service personal (Drew) was very professional explaining about each process. They where very respectful. My carpet looks like it could be brand new. I'm very happy how the cleaning turned out. Thanks for a great job.

Report a concern   June 6, 2021 — Rated 10 out of 10 by Angela clow Zerorez Salt Lake City
What do you like about our products and services?

My carpets looked fabulous!

Report a concern   June 6, 2021 — Rated 9 out of 10 by O.B. Zerorez Salt Lake City
What do you like about our products and services?

Timely, informative, pleasant employees and clean carpets!!

Report a concern   June 5, 2021 — Rated 10 out of 10 by S.Z. Zerorez Salt Lake City
What do you like about our products and services?

The Technician was fantastic. He cleaned our carpet better than I thought he could. He was also very courteous.

Report a concern   June 5, 2021 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

Great service and beautiful outcome. I will continue to use Zerorez for all my carpet cleaning.

Report a concern   June 5, 2021 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez did a great job. All carets look and smell like they were just cleaned. Very happy with my first experience with zerorez

Report a concern   June 5, 2021 — Rated 8 out of 10 by G.W. Zerorez Salt Lake City
What could we do to improve?

Work Harder on some of the hard spots

Report a concern   June 5, 2021 — Rated 10 out of 10 by Janice Christensen Zerorez Salt Lake City
What do you like about our products and services?

Good communication. Carpets look very clean and bright when finished. When asked about extra projects, gave the price so I could decide if I wanted them done. Very professional ad courteous technicians. Carpets dried nicely in about 5 hours with use of fans.

Report a concern   June 5, 2021 — Rated 5 out of 10 by T.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet was left excessively wet and the service advertised on your website for wood floors was not available.

Report a concern   June 5, 2021 — Rated 8 out of 10 by D.C. Zerorez Salt Lake City
What could we do to improve?

I have reddish areas that weren’t there before. They were areas treated with urine treatment. Plus, there were other areas that were so wet that the water came up around my toes. My first experience was awesome. This time around not so much.

Report a concern   June 5, 2021 — Rated 10 out of 10 by Cathy Harrell Zerorez Salt Lake City
What do you like about our products and services?

I’ve used Zerorez to clean my carpets three times and every time they do a great job! This week John was our technician and he was very efficient and professional!

Report a concern   June 4, 2021 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

My old carpets look like new. Brian did a great job and I enjoyed having him in my home.

Report a concern   June 4, 2021 — Rated 9 out of 10 by A.T. Zerorez Salt Lake City
What do you like about our products and services?

It makes a difference in performance if the technician likes his job. We had the best guy ever clean our carpets this time. He really did like what he was doing. We were very pleased with the finished job. Name removed

Report a concern   June 4, 2021 — Rated 10 out of 10 by E.D. Zerorez Salt Lake City
What do you like about our products and services?

Service fellow was great. It seems to have cleaned carpets and stairs perfectly.

Report a concern   June 4, 2021 — Rated 10 out of 10 by Chris Olsen Zerorez Salt Lake City
What do you like about our products and services?

Friendly technician. Honest and thorough

Report a concern   June 4, 2021 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Safe, hypoallergenic products that work.

Report a concern   June 4, 2021 — Rated 0 out of 10 by M.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Job not done. Carpet did not get clean and was wet for 2 days.

Report a concern   June 4, 2021 — Rated 5 out of 10 by C.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Mid information on the 30 day guarantee... was lead to believe it included the pet smell that I paid extra for. Had to be very persistent to get it taken care of as finally did through text and phone call. Then when the tech arrived to do it free of charge as I had been told), he knew nothing about it being free.... finally got it resolved . Waste of my time and very frustrating. The tech was very good.... just had not been informed.... need a better system for that communication.

Report a concern   June 3, 2021 — Rated 10 out of 10 by Mary Bailey Zerorez Salt Lake City
What do you like about our products and services?

clean carpet

Report a concern   June 3, 2021 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Everything went great!!!

Report a concern   June 3, 2021 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Everyone was very efficient and friendly. The carpets looked like new when they were done. They dried very quickly. Thank you so much.


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