Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33717 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2021 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

The carpet cleaning is the best. William was so pleasant, courteous and a very hard worker . I’m never disappointed in the results with you.

Report a concern   May 16, 2021 — Rated 10 out of 10 by Donna Christiansen Zerorez Salt Lake City
What do you like about our products and services?

Low residue. Fast dry time. Affordability. High-quality technicians.
I always share your name when friends ask about carpet or tile cleaning.

Report a concern   May 16, 2021 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Job well done....

Report a concern   May 15, 2021 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

Zane was very thorough when he cleaned our carpets. They look great!

Report a concern   May 15, 2021 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

Excellent service and care of property.

Report a concern   May 15, 2021 — Rated 2 out of 10 by K.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Instead of trying to upsell everything, concentrate on cleaning what the customer asks you to. The tech said my couch wouldn’t come clean and yet I can see where he did try to clean it. We had two spots in an upstairs bedroom we were concerned about and they did not get cleaned. I paid A LOT of money and am not happy at all. I won’t be using your services any longer.

Report a concern   May 15, 2021 — Rated 9 out of 10 by M.F. Zerorez Salt Lake City
What do you like about our products and services?

They communicate, show up on time, and work quickly. We had them come back to get a few spots a little better, and we are happy with the results!

Report a concern   May 14, 2021 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Mitch was great! Efficient, knowledgeable, respectful, quick and friendly. Went overboard to go the extra mile!

Report a concern   May 14, 2021 — Rated 9 out of 10 by M.S.G. Zerorez Salt Lake City
What do you like about our products and services?

Polite staff. Fast and efficient

Report a concern   May 14, 2021 — Rated 7 out of 10 by R.L. Zerorez Salt Lake City
What could we do to improve?

I had issues with a reminder text going to the wrong number and they cancelled my appointment but I got an email reminder saying they'd be there. That caused a delay in cleaning my carpets which was frustrating. If they'd find simple confirmation when the person cancelled my appointment they'd know it wasn't the right person and could have avoided all the frustration.

Report a concern   May 14, 2021 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Very fast, efficient, and effective. Carpet looks Great!

Report a concern   May 14, 2021 — Rated 4 out of 10 by D.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Just didn't feel that the carpets were cleaned as good as others I have used in the past.

Report a concern   May 14, 2021 — Rated 10 out of 10 by E.P. Zerorez Salt Lake City
What do you like about our products and services?

The men that cleaned our carpet did an excellent job.

Report a concern   May 13, 2021 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

On time, very thorough, good manners,and clean cut. Definitely use you again and refer you to others.

Report a concern   May 13, 2021 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

Your exceptional service and your technicians.

Report a concern   May 13, 2021 — Rated 10 out of 10 by cheryl aiono Zerorez Salt Lake City
What do you like about our products and services?

We were pleased with the service provided, from scheduling the appointment up to and including the cleaning provided by your technician, William K. We will continue to use your services in the future.

Report a concern   May 13, 2021 — Rated 10 out of 10 by G.L. Zerorez Salt Lake City
What do you like about our products and services?

I like the no residue because of my allergies.

Report a concern   May 13, 2021 — Rated 2 out of 10 by M.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I really liked the idea of no residue on carpet but I just don't think your way of cleaning actually gets the carpets really clean. Yes they are cleaner, but there are still dirt streaks in my carpet even after it getting cleaned twice. Yes my carpets are older and maybe that might be a contributing factor but after a carpet gets cleaned, there really shouldn't be streaks that can't even be vacuumed up after the carpet dries. It wasn't worth the effort of moving all the furniture twice and having it still look dirty. Sorry.

Report a concern   May 13, 2021 — Rated 10 out of 10 by C.L. Zerorez Salt Lake City
What do you like about our products and services?

Good job.

Report a concern   May 13, 2021 — Rated 9 out of 10 by R.P. Zerorez Salt Lake City
What do you like about our products and services?

Efficient. Very clean after completion.

Report a concern   May 13, 2021 — Rated 9 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Polite efficient effective

Report a concern   May 13, 2021 — Rated 10 out of 10 by Heath Hayward Zerorez Salt Lake City
What do you like about our products and services?

Very friendly staff. Quick results with online scheduling and honest.

Report a concern   May 13, 2021 — Rated 10 out of 10 by Heather Rasmussen Zerorez Salt Lake City
What do you like about our products and services?

I like how thorough and professional the technician was. He took the time to explain the process and tips on taking care of my carpets and rug in between the cleanings. Mitch was great!

Report a concern   May 12, 2021 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

The people you send out are great.... I really like the young man who came this time he was wonderful and took exrea time to do a really good job!

Report a concern   May 12, 2021 — Rated 8 out of 10 by M.K. Zerorez Salt Lake City
What could we do to improve?

make sure to call customers if your running late they called me to say they were on there way, will be here in 45 minutes two hours latter they showed up

Report a concern   May 12, 2021 — Rated 0 out of 10 by S.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpets were left with dirty streaks all across the surface. It looked terrible. The technician said the carpet was too worn to come clean. I told him that it was only 1 1/2 years old and that it ws not a high traffic area. All he said was "Oh well". Got a carpet cleaner (similar to the rug Dr.) and redid the carpet. The dirt that came out was appalling, considering that you had just cleaned it. The water was very dark. I am very disappointed. Especially since I paid over $100.00 to have you clean it. Will never call ZeroRez again. .

Report a concern   May 11, 2021 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Great service and knowledgeable technician.

Report a concern   May 11, 2021 — Rated 10 out of 10 by Allan Erickson Zerorez Salt Lake City
What do you like about our products and services?

We appreciated the service. Multiple coordinated calls to keep us informed and updated. Ryan was very helpful and friendly. Good job!

Report a concern   May 11, 2021 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

Worked hard to get the spots out in my carpet

Report a concern   May 11, 2021 — Rated 10 out of 10 by Gary Holland Zerorez Salt Lake City
What do you like about our products and services?

Staff and technicians very professional, organized, and careful with equipment while in the home.


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