- Phone: 801-288-9376
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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians are courteous and go the extra mile to make you happy! They are fast and efficient.
I loved how soft our carpet was after it was completely dry. The technician was fast but thorough. Many of our stains and high traffic areas looked great!
I love having clean carpets!
Your service man was absolutely great. He did a wonderful goj. this is the first time I have used zerorez and liked it very much
They left the carpet clean with out and residue as they advertise.
William was very efficient and easy to work with. My carpets look like new and there is no lingering smell from the product used.
NO SOAP
No residue.
Great job, made a tired doggy spotted rug look brand new again!!
No soap suds. Quick dry time.
Nice clean carpets--very friendly and hard working employees.
I still have a stain that I'd like to get rid of.
a bit expensive
The carpets are clean and beautiful.
did not get carpet in family room or stairs clean
technician said after cleaning stairs and starting on family room not to expect it to look any better than it looked before cleaning, we need to clean carpets every 15 months not 3 years. Carpets had been cleaned not quite 2 years ago and at that time the carpet came very clean. When I called the operator said that it was a high traffic area and that is why they wouldn't come clean of course it is a high traffic area but the many times this carpet has been clean no one has every said could not clean it because it was a high traffic area.
My service tech, Clemente, was quick,super efficient and ON TIME! I had a couple hard spots on the carpet (a rental) that re-appeared after the carpet dried. I called, he came back, and the spots are gone. My tenants are happy and so am I! Thanks, I'll use you again and recommend your service to my friends!
No chemicals - carpets dont attract dirt
No strong chemical smell
I had a light pink stain in my carpet and after the cleaning the pink had grown and moved farther where it is more visible. The original site of the stain now has a green color, instead of a pink color. The technician who cleaned the carpets was not very helpful, I felt like he was in a hurry. Also, I felt like I was nickel and dimed, with all kinds of additional fees and costs. I was surprised at the end of the cleaning with instead of a $79 bill, it was $180. It came as quite a shock.
No soaps no residue.
Employee was reluctant to do the demo as advertised on your website and confirmed by phone. I was disappointed in the surprise hidden costs--$60 per room for disinfectant!
returning calls more promptly - I called and left a message at 5:30pm one day and didn't get a call back until 2 days later.
The fellow who came was efficient, informative, and friendly. The carpet looks clean--even with an issue of an inside dog.
I felt nickel and dimed this time. Also the day after I scheduled my appt. I received a coupon for 10.00 off more than my original coupon and you wouldn't honor it. That is ridiculous to me. I have used you 3 times now but don't know if I will again!
My cleaner couldn't communicate very well in English. That was frustrating because I really had some questions, and chose not to answer them. Also, I then emailed the address on the website, and had, what I thought, was a ligitimate question. Was "blown off" by the responder. But I will try again at some point because I had such a GREAT experience the first time.
I love your service people. My questions were answered to my satisfaction. Services were offered pleasantly and promptly. My carpets look terrific and I had the air ducts done, so it smells great, too!
They showed up on time, did a thorough job, and didn't leave a mess
I was very pleased with the carpet cleaning, and the carpet looked better than I imagined it possible could. Your technician was very nice, thorough and professional! Thank you!
I love the fact that there are no chemicals being used and that the carpet looks so amazing when it was cleaned and protected. I will never use anyone else to clean my carpets.
Reminder phone calls and inform client throughout the day of arrival time so they don't wait around all day.
The carpets stay clean longer