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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your people were very professional and helpful.
We do have a problem that we need to resolve before we grant permission to use our name. The carpet in our basement is wavy and not laying back down. We will wait till tomorrow morning which will give the carpet 36 hours to settle down. If it has not improved significantly by then, we will need you to come and make a resolution.
no residue, and proffesionalism
Great personnel and a great product result!! Thank you for all your help. Everyone is always willing to help me and meet my schedule when I call. Will continue to use Zerores and recommend you!
First name removed Thompson Price
very friendly and efficient and the fact its a green clean really appeals to me
Timely arrival. Cleaner called me 20 minutes in advance to let me know he was enroute. Excellent service on site.
The fellow who did the job was clean, personable, and did a very thorough job. He came at the agreed time. The price was reasonable. We appreciate being able to trust Zerorez for the last several years.
I had my carpet cleaned and it looks great!! I am considering using some of Zerorez's other services because you did such a great job on my carpets.
I had carpet cleaned in 3 rooms and I had my air ducts cleaned. When the service man was removing the cold air return vent some of the paint was taken off and nothing was said to me. I was not offered any solution to solve the problem. Also, I was told on the phone and by the service man that the air duct cleaning would be a minimum of 10 air ducts at a cost of $20 per vent. The service man (Jim) told me my receipt would be emailed to me. As I was looking at my receipt the next day, there was a charge on there for $30 cold air return. I was never told that would be an additional charge. And if I knew it would have been more I wouldn't have had it done, and therefore I wouldn't have a messed up wall I have to take care of. So, I suggest you make sure all charges are clear to your customers.
The friendly service and our cleen carpets, they are wonderful.
Very effective cleaning. Your techs brought new life to some pretty old carpet. I was impressed with how clean your system got our carpets looking.
My carpet looks like new and I don't worry about the residue that other cleaning agents use that attracts dirt. The 2 men who came to my home were very respectful and trustworthy. They did an excellent job!
I like that your products are clean without chemicals and your employees are very professional and helpful.
Our seriously worn and dirty carpet looks great after ZEROREZ cleaned it. We are totally pleased with the results and will have them do future work for us. The only regrets we have is that we did not have them clean one other room and the vinyl kitchen floor.
Ben worked like a trooper, and we appreciate his fine work.
The technicians we easy to work with and seemed to know what they were doing.
The Tech shows up on time. Pet stains come out and carpets dry fast. Rick Nolan did a great job.
Everything was fine
Great cleaning of stained carpet and upholstry
Be on time within the time frame appointment that was designated. If can't make it on time a phone call would have been appreciated.
You are friendly, informative as you go, do a great job. My carpets look wonderful. In fact they haven't looked this good since they were new. Did a great job on the pet stains. No more bad odors
I love Zerorez. They do a fabulous job and the technicians are extremely professional. Whether it is a carpet emergency due to a mishap or just a regular cleaning, they really know their stuff.
Friendly people, call to confirm appointment and they were on time and ready to work.
This is my first time using Zerorez, but I am pleased with the service and how the carpets look so far. I really liked the idea that there should be no residue left behind as I heard on the radio adds. From past experience, I have learned that it takes a little time to see if stains, etc. will wick up to the surface.
To have pricing match with that of the guy who does the carpet cleaning, so that there is no confusion on price.
Service and quality of work were top notch
I thought more of the dirt and stains would have been removed.
Clean and fast drying
No chemical Residue. The carpet is not soaked wit water.
Best carpet cleaning we have ever had. The carpets literally looked like new. Isaias was able to clean all the really dirty spots. Friendly service and great technology to clean carpets!
Calling in to set up the appt, the rep was "rushed"... she jumped ahead before allowing me to confirm that what she had set up was okay, I kept having to ask her to go back a step.
I was very disappointed in the final cost. I called for the 3 area $69 special. When I called and scheduled the appointment I told the receptionist that there was a urine smell in an area. No mention was made to additional costs. You can imagine my surprise when my total came to $164 (I did add on one hall). We have had you guys clean before for us and the technician still sprayed the urine spots but we weren't charged $60 extra to spray it. I'm not sure that I will use you again. I feel like it was a total sales lie about the price. It's unfortunate because we own a lot of rental units. I usually use Ward Brothers because of their price and quality- and I know up front the cost.