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based on 33715 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciated most the time taken to communicate. From arrival to departure and in between to make sure I understood what was being done and was happy with it. Also everything was left clean and care was taken to protect my home. Thank you.
Rick was professional and very easy to work with.
Too soon to judge the cleaning process will know better in a couple months, but as of now it looks great.
I just don't talk to many people about carpet cleaning.
The process worked as well as advertised.
carpets look great
Everything!
Your service man, Jim was incredibly professional, polite and hard working. The carpets looked great, smelled great and felt clean to the touch.
Your prices for vent cleaning are OUTRAGEOUS! I had my vents cleaned yesterday. My home is 4000 sq. ft. There are 24 vents and 9 cold air returns. I was given a "deal" by having each vent only cost $20 instead of $25. After two hours of vacuuming vents (They arrived at 9 a.m. and were done at 11 a.m.) with two men on the job, I was charged $847.00. What a joke. How on earth do you justify charging over $400 an hour (or $200 an hour per worker.)? Let's be real here. Vacuuming vents is hardly rocket science. I understand that your cleaning process includes not only a shop vac, but also a vacuum with bristles. But, that's it. Nothing spectacular. By the way, the men on the job did a great job and were great guys. I just don't know how to recommend you guys to a friend because I don't have friends who have that much money for the service. I had already paid $700 last week for my carpets to be cleaned. So, somehow you have decided that getting vents cleaned which takes less time and skill-- is more costly. I'm disappointed because I would love to be a loyal Zerorez. customer. I'm just not willing to spend almost $2,000 every six months to a year on such services. Would you?
It was very hard to waste 3 hrs of my day waiting for them to come. It would be much better if you could be a little more accurate on arrival time.
It's all good!
Great job. Polite employee, who came when scheduled.
They WORK! I've had my carpet cleaned by other companies and was terribly disappointed with the end result. I had planned on tearing out the carpet and putting in wood on our heavy traffic areas because I thought there was no hope of getting the dirt out. I only called Zerorez to get me through the holidays before the wood project. You just saved me hundreds of dollars because now there's NO WOOD FLOORING NEEDED! The carpet looks so clean and fluffy all along the worst areas. I'm completely amazed and impressed! It's truly the best carpet cleaning I've ever had!
Though my problem was more extensive than expected, Jarom was on top of it all, got us all fixed up. He was friendly and professional and did an awesome job. Zerorez was highly recommended by several people and I can see why. I will also highly recommend you to my friends and family.
The fact that you use the method that you use to clean. I have been using your company for a number of years now.
That the carpets stay cleaner longer!
There was no smell, no steam, no high humidity. The men were efficient and thourough, as well as curtious and friendly. I loved my experience. Thank you.
I liked the people that came out because they worked very hard to get my carpet as clean as possible. My carpets look great, really miraculous to how they looked before.
My carpets always look fantastic after you have cleaned them. They stay looking clean for a long time. Your technicians are always very kind and professional and I feel comfortable having them in my home
Stains areas don't come back right after the service.
Your employees are extremely professional and very trustworthy.
Good service!
Fast service. Everything looked great---like brand new carpet again!! Thanks!!
Continue as you are doing
I liked the professionalism and willingness to provide a quality service.
Did a good job of cleaning the carpets. Didn't get the back part of stairs as clean as the rest of the carpet. What I mean is we're the riser hits the landing.Other than that the tecknition did a great job.
I like your scheduling system (3 hr window with 1/2 notice prior to arrival). The crew member, Alfredo, was sincere and concerned about providing quality service. And he worked HARD. Thank you Alfredo!
The carpet looks great.
They are nontoxic, effective and dries quickly. The young men who do the job are very polite and friendly, and get the job done quickly and thoroughly. I've been using your services for a few years now and I would NOT use anyone else! I have two cats and I have sensitive skin, so the safety of the cleaning agents are of utmost importance to me. I used a chemical cleaning only once and my feet became inflamed and I had to get the carpets re-done,which was when I switched to Zerorez. Highly satisfied, highly recommended!
Kathy
Sandy
I liked the total services. I liked that Chris imformed me that the closet had a deep imbeding of dark cat hair from the previous owners cat. The closet was missed by the carpet company we hired prior to our moving in one year ago. My carpet looks brand new. Thanks Chris.
William was very professional, clean, and helpful. He noticed things I hadn't mentioned and took care of them. He was very quick. I didn't feel inconvenienced at all. He told me of all the extra things he could do but I didn't feel like it was a pressured sales pitch.