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based on 34390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We love Zerorez. The service was timely and efficient. It had been two years since we have had our carpets cleaned and it was time. The rep was very professional and did a great job. The carpets are in great shape. There was a very small place where three spots evidently were too tough, and they remain. Our carpets are very light beige, and everything else was cleaned completely. Other than that, we recommend Zerorez wholeheartedly.
She did an amazing job! She was really thorough and we are so happy with the results.
Everything
Jared did a great job. Fast, friendly and considerate.
Lu Anne was very professional. Our carpets came out awesome, and without lingering wet odor.
I was told you would do three rooms for $139.00.
However, my rooms had throw rugs except for one.
Be honest up front and say you have to pay separately for each throw rug. One cheaper rug was quoted at more than the rug was paid for. (a 10X10).
The only thing good about your service was Carter and his assistant.
Your call center failed to give the right address even though when you sent the confirmation, I called to correct the address and that just delayed the service longer. They took the information and then did not correct it for the service person. Goodness, you are as good as your worst employee.
The cost was horribly high. I didn’t anticipate how much would be charged for 2 pet spots. It almost doubled the cost! I would have cancelled if he wasnt already here and we hadn’t already moved things out of the way. I felt like it was a bait n switch. The special got me to make the call but the up charges were huge! This was the first time I used Zerorez Really disappointed.
On time, caring, thoughtful,
Tech proficient and professional. Great service as usual.
He was on time, very friendly, carpets looked great and very thorough. He even put my garbage can away for me
Mark went above and beyond to make sure we were satisfied with the work he did. We appreciate his hard work and efforts.
Carpets have their bounce back.
Alex did a wonderful job cleaning my carpets. I would request him again. They looked like new.
I noticed after they left, some stains were not removed on my rugs by Zerorez. Luckily, I had some carpet cleaner in a can at home, which easily cleaned what Zerorez could not.
The technician, Steve, was excellent. He explained what was needed to clean the pet stains from my carpet. The product did a wonderful job. My carpets look and smell wonderful.
The service and your representatives, good and kind and clean.
Zerorez is always does a great job. Our technician was kind, thorough, efficient and did a great job.
My carpets always look and smell great. The technician, Lane, was very knowledgeable and professional.
Carpet cleaning
Your technician, Brendyn Sullivan, was by far the best employee you have ever sent us. He worked magic on stairs that we thought we would need to replace. We are grateful for his diligence and desire to please us. Thank you and please send him the next time. Jerry and Jeannie Last name removed
Great service, the carpets look great!
Sean and Ren were awesome. Quick but thorough and helped with another area that a competitor did that was less than optimal. Carpets look new again and have the bounce back in them.
Prompt and freindly technicians. Excellent explanations from Matt.
Items look great after cleaning!
Always do a great job. Carpet drys quickly. Very nice technicians.
No soap film after some cleaning.
It was easy to schedule. Tech was friendly and efficient. Arrived when he said he would. Did a great job!
Clean, fast, and worth the quality. Easy to schedule technicians and they at completing the work in a professional manner.
The technician was kind, helpful and knowledgeable. So pleased with the work.
Efficient and consistent with quality of service.

Service was quick and as advertised. Landon was great throughout the service. Explained everything and answered all my questions. Highly recommend!