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based on 33085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Price was fair, came on time, explained the process clearly, work was completed in a timely manner. I would highly recommend this company.
Very thorough and professional
Was able to schedule and reschedule appointment easily.
Technicians arrived promptly.
Questions were y.
Everything worked great thanks
I was very happy with Brandon and the work he did. I have even put a note in my phone to ask for him specifically.
Thank you, Brandon!
I was so pleased with the outcome of how my carpet looked. I had it done in 2018 by Zerorez and for some reason it looks better now than it did when then cleaned it in 2018.I know that have added another technique.I know we did add ons, like urine stains and we did the extra stain protector at the end. But I was seriously considering replacing my carpet and we were just going to do the basic until the beginning of the year when we would replace it, but it looked so good and the guy was so helpful! I may have spend $400 (with the add on's) but I saved thousands because now I don't feel the need to replace it!
Thank you Zerorez!
Brandon Huff from Eagle Mountain Utah did an EXCELLENT job in cleaning our carpets. My carpets look brand new!!! I highly recommend Brandon Huff and the Zerorez method of carpet cleaning!!! We will definitely hire your company to clean our carpets again next year. We are so happy with the job that has been done!!!
The service was exceptional and your tech came in and went right to work. Our carpet looks terrific and has not looked this good since it was installed 20 years ago. Thanks Zerorez!!
The guy who came and cleaned our carpets was outstanding. I wish I remember his name (he has a brother who’s a gymnast!). He was thorough and worked quickly. Please give him a shoutout and recognition.
Jonathan was wonderful, and thorough. He did a fantastic job with my carpets. I will use your company again.
It's easy to schedule and it stays clean for a long time
work harder on getting spots out and the entrances to the rooms cleaner
You are very thorough and live up to my Grandma”s rule if you take care of of the corners the middle will take care of itself! Thanks for your careful work!
Hoopers
The carpet looks great.
Technician was on time, courtese and friendly
Zerorez made an old area rug look great and gave it a lot of new life.
When I called for quote, I mentioned the rooms and hallways I needed done, thinking the stairs were part of the hallway. The day of cleaning, I was working so my wife let the technician in. He did not inform my wife he wasn’t going to clean the stairs or offer to add them for an additional cost. So now I have clean hallways and dirty stairs, which arguably needed it the most.
I understand there’s no guarantee that the carpet will be perfectly clean, but I also felt like the few relatively minor stains that I had would have come out completely had more attention been paid to them, but they remained after cleaning.
They are always on time and do such a good job. I like that your company does't saturate the carpet with water. They use corner protection and the prices are very resonable.
I choose Zerorez because their cleaning process does not add toxic chemicals to my home. The prices are reasonable and the technicians were efficient and hardworking and were careful to a void doing any damage. The carpets are quite old by cleaned up to look very good.
ZeroRez has been my preferred provider for years. Most recent two appointments within 4-6 weeks resulted in callbacks to redo patches of dirty water residue left behind. Vacuum tracks showed soiled margins. I’m going to give ZeroRez a rest and try them again sometime in the future.
PS. Last appointment callback results the same problem just in adjacent area.
Great service
On time
Called before appointment
Very polite
The cleaning was done quickly and very nice
The carpets are very clean. Great job.
Cleaning the carpet made it look new again after a basement flooding and having a granddaughter pets
The young man was very nice answered all my questions
Of course I would refer them to others
My sister referred them to me
The technicians called me promptly within the time frame I selected online. They were attentive and only charged me what I was quoted. The work was done quickly and our carpet looked fresh and clean when they were done. It also didn't take forever to dry which I appreciate!
Landon and Sean did an amazing job. The were very thorough and efficient. I am so pleased with the results.
The gentleman doing the cleaning was very concerned about making sure the hoses didn’t cause any damage to my furniture or walls. He was corgel and informed.
I was happy with the results I will respond again after it drys.
The technician was very professional and did a great job! The carpets are super clean now and the whole apartment smells and feels so much better.
Your agent was very helpful and did a great job.
I think you guys should offer something for your first time customers. e.g Doing pre vacuuming before actual cleaning would really help.
There was mention of free duct inspection but it was not done at all. I also asked if after cleaning can we do check if urine crystals can been seen with that Pet Urine Stains Detector but that was also not confirmed.
Also I think i asked if you guys use any Deodorizer but I didnt get clear answer.
Fast, good natured employees