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based on 34139 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The stains don’t even look any different. I’m not sure if my technician went too quickly or your products just don’t work.
The two woman that did the work were great.
Yes love Zerorez because you don’t use harsh chemicals
Always on time, walk thru before services rendered, work done quickly but throughly. Walk thru after and any questions answered before they leave.
Our main tech was very friendly. He explained everything very clearly and was very thorough. The cleaning was great the techs did a great job. Will definitely use again!
Excellent results. Great service techs. We had some areas of our carpet that were very dirty and they got all of it clean. They did an excellent job and provided excellent customer service. I would highly recommend them
Good price fast service
The technician was super informative and helpful. He did a great job and gave us information on next steps.
Good communication. Job well done.
It took three visits to get to an acceptable “cleaning.” I was very surprised at how poor the quality of service was and that we had to have the company come back two additional times after the initial cleaning to remedy the poor cleaning. We have a light colored couch, and somehow the dirty cleaning water spread dirty spots more than it cleaned them. For nearly $300 dollars for two chairs and a mid size couch, the service guy was only here for 45 minutes. I tried pointing out that it did not look clean, but he said it needed to dry. It was still dirty and actually looked worse in some spots. He also did not clean all sides of the cushions. I asked not to have the same service guy come back. They sent the same guy. The third time they sent a new service person. In the end, it looks “okay” but I would never use ZeroRez again. I would not recommend using this company.
Good communication on time Good results
Easy to book, quick to respond, and reasonable prices
Efficient, thorough, and timely
Vicky and another rep I spoke to on the phone were terrific and very helpful! This was a gift for my mom-in-law, and she was very pleased with how the carpets turned out, as well as the gentleman who cleaned them. (not sure of name...maybe Jed?) I live in AZ and my mom in UT, so I appreciate the help from your staff to take care of managing the payment on the phone and all the logistics and info! My mom is already referring you to her neighbors, so hopefully you will get some extra business! I was very impressed with the friendliness and customer service we received! Thank you so much!
Great service.
No residue left and doesn't take forever to dry.
I had very good service from Alex, who cleaned my carpets.
It is very easy to set up an appointment, or even reschedule an appointment if necessary. The carpet cleaning techs are always considerate and courteous, and want to make sure I'm satisfied with their work before they leave. I especially like that if, once in a great while, I need them to return to reclean a particular area, it is easily and quickly taken care of. I have confidence in Zerorez and have used their service for several years. Always very pleased!
Carson and his “trainee” were awesome; punctual, conscientious, thorough, and friendly. People make a business a success!
G wonderful. The technician was prompt, courteous and asked us to review his work before leaving. Thanks!
It was fast and efficient and the service agent did a great job.
We had great service from Jack. Thanks for the professionalism and great service and work!
I like the cleaning process and the way it leaves my home so clean. I also have appreciated the professional service form the technicians.
The cleaning was timely and the employees were helpful and friendly to work with.
The technician was kind, helpful, positive and effiicient and they did such a fantasitc job! They got a lot of stains out I didn't think would be possible and did a great job with a spot our pet had urinated
Great cleaning. The technician explained everything so well and answered all my questions so wonderfully to help me make decisions on what services to add and do.
I had cleaned everything out from underneath our bed and they didn’t touch it . It was only that room and 2 stair cases. They left my wood floors very dirty from dirty water . I was never sent any type of prepping instructions. Unfortunately, I wouldn’t use this company again.
Our reps were very professional and informative. They walked us through everything beforehand and answered all of our questions. Would highly recommend!
No residue, clean outcome, efficient service.
Always a guaranteed experience - reliable, efficient - carpets look, smell and feel grate. They are quick drying as well which is appreciated.