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based on 85329 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything is explained very clearly. The results of the cleaning are very satisfying.
Great service
I like that the carpet dries in a couple of hours and is not crunchy like so many other companies.
Prompt, very friendly, explain it all!
Consistent quality service every time I have my carpets cleaned.
The employees do a good job
Customer service number one
Colton was very nice, and he explained the process and what to expect very carefully. The carpet dried very quickly. I’m not really happy with how the traffic areas turned out. The paths still appear to be dark, and I’m watching the stain in the living room to see if it comes back.
Easy to schedule, and I know that my carpets are clean.
The service was amazing. Our upholstery looks brand new. Very thankful!
good job
No residue
Maybe I didn’t request the proper cleaning. But the dirty areas of my carpet do not look much better. The very first time I had somebody out here, they did a much better job. This time, not so much. I don’t know if there wasn’t enough time allotted, they were only here an hour, I’m not really sure what the issue was.
The product is fantastic. NO RESIDUE!!! The carpet is as soft as when I got it. And cleaned up wonderfully.
And, my tile I s cleaner than I could ever get.
I don't think the walk path areas cleaned up like I thought they should.
Great job and professional cleaners
We always use zerorez because your technicians are always professional as well as being friendly and easy to have in our home. Joe did an exceptional job for us. We will be calling you again in the future.
Thank you
First name removed Lutz
Everything
Great experience! The gentleman that cleaning was very helpful, informative, and a wonderful representative of your company! My carpets look new!! Great experience!’
We always refer you. We would not use anyone else. Your products are natural and my carpets don’t have residue after they’re done cleaning them. Stays clean much longer than other companies.
The service was awesome, very professional, knowledgeable staff and made sure everyone was COVID safe 😊
Lili Montini
The experience and service was fantastic
No residue
He did a really good job of cleaning my carpets. The reason I gave a 9 out of 10 was because you seem to be more expensive than other companies. (I didn't book other companies so I can't say for their extra fees or whatever) regardless of this I would probably call you guys again. I really respect the gentleman who came. I would definitely call you again and make sure that I get him.
Employee was very professional and the rugs came clean with no chemical smell.
I have used Zerorez for over 10 years and love the service, although this time when my stairs were cleaned they did not use the hand held cleaner they used the same tool they use on the carpets so I was not pleased with that. Hopefully, a note will be put on my account to make sure the hand held device is brought with to clean the stairs :)
When a pet stain reappeared after cleaning, Xerorez came back and persevered to get it out.
The carpet is clean however there is a line about 15 feet long that wasn’t there before the cleaning and it won’t come out even with vacuuming and it looks awful. I’m very disappointed after the high recommendation from others.
Professional, on time and good COVID protocols.
I like the ability to schedule on-line. I like the quick availability to have my carpet cleaned. I like that the staff are professional and polite. I like how quick it took to clean 5 rooms. Most of all my carpet looks great and feels great once it dried.