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based on 85329 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dog urine spot, previously not noticed by the technician, or I, visible after carpet dried and stinks.
The technicians are very pleasant and knowledgeable.
The technician was amazing!!! He went above and beyond even killing a scorpion for me! Employees like him are the reason companies get good reviews as repeat customers!!
Easy, on time, quality work.
Not everything cleaned this trip
The cleaning went without a hitch. They arrived on time, actually early, and went right to work. The tile looks like new!
My carpet dried nicely, I did very little walking on it after it was cleaned, and limited my
traffic. I left the ceiling fans run all night but on Low, to help it dry faster. It was perfect
when I got up today. I gave it a good Vacuum through the entire house.
I was very pleased with your service and will give you company's name to my friends.
Thank you to Luis for his great work.
Both employees were very cordial and did an excellent job on both the carpet and tile.They very also very careful not to damage the walls or furniture. Thank you.
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Our service rep was awesome and through.. thank you
great
The price I was quoted on the phone was not what I was asked to pay at time of service. Room sizes should be asked at time of scheduling so as to not change the amount due after service is completed. Also, I wasn’t expecting such a long dry time.
The day of the service, I received a call that the tech was on his way early. Then a call a few hours later that he had waited as long as he could and had to leave. I had communicated that I would not be onsite and provided access to the house. I had to call in, they rescheduled for the next day and provided a small discount.
In addition, I had carpet tape for a rug that was not removed or communicated to me so when my tenant moved in, I had to go there and remove the tape myself.
Did an excellent job on my carpets and the technician was extremely professional. Felt 100% comfortable with leaving him in my home while I was outside. Great job and thank you...
was very pleased with your rep that cleaned our carpet. I think he said name was Chris. Done an excellent joy- carpet looks great. Thank You.
My carpet and tile cleaned beautifully. It was completed in a timely manner and there were no harsh chemicals. Rob did a great job.
We have been using your company for over 10 years. Great Customer service and Great job on our carpets. The team that showed up this time was the Best we have ever had. One person was in training and the other a teaching coach. Our carpets look brand new.
Clean, fast and easy.
Love it
Great work and reasonable prices.
This was my first experience with this company. Nice job I thought, thank you.
They are chemical free and therefore do not leave a residue to attract more dirt.
Thank you Jessie! Very professional and nice
They were on time, calling just before arriving. Their service is excellent and my carpets look great. They inform me ahead of time of the probable outcomes with basic service. The servicemen were polite and efficient
Thorough work, friendly staff
Great experience and results. Quick and knowledgeable tech.
Professionalism and courtesy of techs. The great job your product does on cleaning
ask me again in 3 months....
This was my first time employing Zerorez. I asked them to clean my carpets before moving into my new home. I have a lot of health problems an am on oxygen. I have to have not only a clean home, but a chemical free home .Plus, since I have not moved in yet, the team from Zerorez was kind enough to enter my new home without me present, perform the cleaning, and lock everything up when they were done.
I'm not fully moved in yet, but earlier today I took some boxes to my new place and walked barefoot on the Zerorez-treated carpet. I was very pleased with the the cleaning. The carpet was soft, not crunchy, there was no smell, and it looks brand new!
On top of everything, the cost was less than most carpet sanitizing places on Groupon! I will definitely utilize their services again in the future and recommend them to everyone I know! (I know that sounded cheezy, but what do you want from someone who's been out of the hospital 1 week, and moving on Saturday?)
~First name removed R. in Phoenix
Courteous and competent employee.
Good communication while and after scheduling appointment.
Excellent results.
Great product. Technician was attentive and very thorough. Fantastic looking carpets after they were cleaned by Zerorez