Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84614 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 25, 2020 — Rated 10 out of 10 by Susan Cerasoli Zerorez Phoenix
What do you like about our products and services?

Quality of customer service, professional employees, good product, easy online booking

Report a concern   October 25, 2020 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Very pleased with the service finished project very nice.

Report a concern   October 25, 2020 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Fast and efficient. Like your process, no post cleaning odors.

Report a concern   October 25, 2020 — Rated 10 out of 10 by Katrina Nelson Zerorez Phoenix
What do you like about our products and services?

Very professional, helpful, clean and truthful

Report a concern   October 25, 2020 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Had tile floors/grout cleaned and sealed. Great results!

Report a concern   October 25, 2020 — Rated 7 out of 10 by C.D. Zerorez Phoenix
What could we do to improve?

The areas treated for pet urine were crunchy afterwards. The smell came back within 2 days. The floor technician tried to up sell too many add ons. The quoted price ended up doubling by the end.

Report a concern   October 25, 2020 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

The product is great!! Our stairs and carpet look great too!!! The person that did the work was very nice, on time, and did a great job!

Report a concern   October 25, 2020 — Rated 10 out of 10 by David Houck Zerorez Phoenix
What do you like about our products and services?

You always do an outstanding job on my floors. Arrival, on time& ready to go. Thorough cleanup& no chemical smell. Techs are always knowledgeable & professional. If you don’t call Zerorez,you called the wrong company.

Report a concern   October 25, 2020 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

excellent job thank you

Report a concern   October 25, 2020 — Rated 10 out of 10 by Chris Warner Zerorez Phoenix
What do you like about our products and services?

Great fast clean friendly and affordable afte4 Sarah Beth spill on the brand new carpet. They came out same day and fixed our bugaboo. I re o end them to everyone. I have tried to do it in the past as a matter of fact o used to own a rug Dr.. nothing compares to the water zrorez uses. Soaps attract dirt when not removed. Completely impressed. Finally someone who kept there word and didn’t try to oversell they’re product. I will be contacting this co. Again to take care of out new tile as well. Great job Zerorez. Tech needs a raise too, he went all out to make sure promises were kept when his cleaning machine started to fail him he jumped into action calling another tech and getting him 3pen-route while he attempted to fix the machine. Way to plan ahead but he fixed it in less 5han 15 min and got the job done in an hr. This is ho2 you do business folks take notes. I used this company because of how friendly the techs always are when u see them each morning filling up the vehicles with gas as I am an employee sharing the same industrial area as zerorez and fuel at the same QT. Still not disappointed after partitioning them for a job well done Kudos.

Report a concern   October 25, 2020 — Rated 10 out of 10 by Dawn Baker Zerorez Phoenix
What do you like about our products and services?

Zerorez has always been on time, been very courteous, and has done a great job on my carpets. We use Zerorez on our home as well as our rental homes and have never been disappointed. We have been using them for years and will continue to use them in the future!

Report a concern   October 25, 2020 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Carpets cleaned well. Good service.

Report a concern   October 25, 2020 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

It works and doesn't leave any residual soap or additives. Carpet stays cleaner for a longer period of time too.

Report a concern   October 25, 2020 — Rated 10 out of 10 by Amy Zehring Zerorez Phoenix
What do you like about our products and services?

Great and friendly service

Report a concern   October 25, 2020 — Rated 8 out of 10 by M.H. Zerorez Phoenix
What could we do to improve?

Loved my carpet cleaning and tile cleaning not very pleased with my couch cleaning.

Report a concern   October 25, 2020 — Rated 4 out of 10 by C.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have a high traffic area in front of our tv console. It doesn’t look any better. The carpet on the stairs is still matter. I just expected better.

Report a concern   October 25, 2020 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Clean and eco friendly products. Great staff!

Report a concern   October 24, 2020 — Rated 10 out of 10 by Carole Pook Zerorez Phoenix
What do you like about our products and services?

Cleans and freshens like no other rug cleaning service I’ve ever used.
The nap 0n the carpet comes alive again like new. No odor..quick dry
and the technicians are first class I won’t use anyone else again.

Report a concern   October 24, 2020 — Rated 10 out of 10 by Sharon Gongora Zerorez Phoenix
What do you like about our products and services?

I thought my carpet was beyond hope

I’d been putting off cleaning my white carpet hoping for new flooring

I could not believe how clean and amazing they look!!

Report a concern   October 24, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

My carpet feels like new after being cleaned by Zerorez.

Report a concern   October 24, 2020 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Service was great. Dillan was very respectful and professional. Thank you for a job well done.

Report a concern   October 24, 2020 — Rated 10 out of 10 by Suzanne Van Heemst Zerorez Phoenix
What do you like about our products and services?

Fabulous !!! Very pleased with the results

Report a concern   October 24, 2020 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Rob was very kind and knowledgeable. Got our bedroom carpet very clean. I only use Zerorez because my carpets stay clean longer and there is no crunchiness.

Report a concern   October 24, 2020 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

My technician was friendly and knowledgeable. He showed me how the process works and my carpet looks new again.

Report a concern   October 24, 2020 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

The technician, Trayvon was very nice, respectful, and knowledgeable. I would definitely use your services again! Kudos to Trayvon for an awesome job!

Report a concern   October 24, 2020 — Rated 0 out of 10 by S.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was so looking forward to having your service. Several of my Bellasera neighbors highly recommended ZeroRez but I did not have a similar outcome.

Matt has some good customer service skills but spent time on his mobile phone texting or reading stuff and not enough time watching what the water suction machine was doing. The carpet is still, in five or six places, sopping wet after 30 hours of dry time. Need to have a company come out to dry the carpet before I can book another company to come clean it.
$590. seemed like enough money to have a quality cleaning.

Report a concern   October 24, 2020 — Rated 7 out of 10 by M.R. Zerorez Phoenix
What could we do to improve?

You guys do a great job cleaning but your phone estimates leave something to be desired. I was disappointed that the estimate was $200 less than what I was told it would be when your guy showed up. You need to ask better questions and listen better to your customers and don't try and Pidgeon-hole everything into one of your packages. I'm not trying to tell you how to run your business, but now I don't trust your estimates and will be very cautious next time I ask for a quote.

Report a concern   October 24, 2020 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

My carpet feels and looks cleaner.

Report a concern   October 24, 2020 — Rated 7 out of 10 by R.L. Zerorez Phoenix
What could we do to improve?

The prices you give over the phone are totally much lower and when they come out to the house the price is double. I didn't have a choice since I needed to get it done. I wish all the grout came cleaned but it didn't.

Report a concern   October 24, 2020 — Rated 6 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I still found missed spots on the carpet and the entryway where the carpet meets the tile was still dirty. I was waiting till it was completely dry and I was off work to vacuum to be sure. I also didn’t feel like the carpet felt soft in bare feet, leaving me with the feeling it wasn’t completely clean. I had to go over it today with resolve carpet cleaner to try and fix the dirty spots I have a home inspection from my property management company which was thereain I wanted it to look really clean. It’s obviously still not the result I had hoped for listening to your commercials. Don’t really like the fact I pay to have my carpet cleaned and then have to go over it again on my own.


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