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based on 85920 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, on time, great job
Price, quality of work & customer service
Fast and thorough, no dirty spots in sight. No water on the floors was left behind. This is never happened.
Your team at Zerorez has shown to me that you are dedicated to customer satisfaction. Following the initial carpet cleaning that was performed, we noticed the next day that two carpet areas needed a follow-on touchup. One call to your agent and a prompt followup was scheduled. No significant delay, no additional cost. My walk in life has shown me that these "human moments" occur and that what matters is the commitment to the task and your team displays this resolution.
Our family thanks you team Zerorez!
Your tech was very professional! He did a great job.
Great job cleaning the carpets, very professional representative, explained what was going to be done, was in time, and followed up to make sure I was satisfied.
My service person was very nice and this has nothing to do with him. i think Zerorez has changed the cleaning process and is just running a machine over the carpet and not removing dirt and stains. I did recommend you to my mom last year and she said the claening made no differance. I got new carpet 5 years ago and this was my first cleaning and it made no differance and the carpet in the front roon is now loose like the suction was too much. I can send a picture of this.
I have been a long tome cutomer and am very dissappointed.
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The guy was beyond excellent my fifteen year old carpet looks as good as new thank you
The Powered Water cleans, doesn’t streak and can be used on anything and everything. Customer service is consistent, friendly and so efficient! Joshua cleaned the tile, carpets and area rugs. Everything looks brand new!! He truly believes in the company he works for! I learned quite a bit about the cleaning process and how much healthier the Powered Water can be when there is a 9 month old crawling on floors and carpet. Thank you, Joshua!!
Always polite, friendly, courteous. Up front pricing. On time! Was done quickly.
Professional technicians, carpets, even though aged, came out clean and soft.
Abraham did a great job cleaning our office floors. He arrived on time, was courteous, helpful, personable and professional. He worked very methodically through the rooms and completed the job in three hours. The vinyl plank floors look great—super clean. Highly recommend for home and business.
Timely, professional service
Not be in such a hurry. I feel a little mire time could have been spend in the high traffic areas. They don’t even look like they got cleaned once dry.
Seemed a bit pricey. The tech did a very thorough job and was respectful.
The difficult stains on our 25-year-old carpet were cleaned to almost new condition. The service tech did a great job and was careful to explain what he was doing and also was COVID-friendly (mask and distancing).
Very easy to schedule, got the day I wanted. Carpets came out clean and look brand new again.
Easy to work with and schedule
the way your service person did his job.
Soft rugs, no odor, done professional and with great knowledge and care.
Fast and efficient snd clean and very through
No chemicals, quick service and beautiful floors!!!
The tech that came out communicated very well what he would be doing, how he would be doing it and the expected timeframe that it would take. He was very friendly.
Everything! The service is great, the product is outstanding and I love my carpets after you clean them!
Every time we've used Zerorez, it's worked wonderfully! We have dogs, one of them a problem child old male who has left his mark in SO many places, even places we didn't know about! Jordan was fantastic, showed up early, explained the ways we could treat the areas, then had great conversation while he did! The rooms & stairs we had done look AMAZING and NO smell!! Super thankful for a great, non-toxic option that's affordable w/ friendly people!
Great online booking, fast and easy! Super friendly technician. And results look great!
Quick and clean... Thorough explanation of services and recommendations for after care of carpet.
The service was great and the technician did a fabulous job. See you again soon. Nothing beats a house full of clean carpet. Thanks
After the floor dried the traffic pattern returned immediately. As I had told the technician, my Fiance & I when we moved in had to clean the very filthy carpet, but we were able to get it clean. This last weekend, we did it again. With our home Bissell carpet cleaner and allot of Spot cleaner brushed into the carpet. I wanted to try your service as the AD's always sounded good.
Service technicians show up on time, are efficient and get the job done with no fuss. The result is always very good. Our technician, Chris, was helpful and explained some other services your company offers. Zerorez is the best.