Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84614 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 5, 2020 — Rated 6 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The scheduling is great, I was able to get service on the day i needed and the tech was on time!

I thought you would have a carpet rake and unstick the matted down areas where a heavy couch was sitting but the tech just cleaned over them and left them all matted down. That was a disappointment.

Report a concern   November 5, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Very clean and professional

Report a concern   November 5, 2020 — Rated 10 out of 10 by Becky Hansen Zerorez Phoenix
What do you like about our products and services?

They were here when they said they would be, they were quick and my floors look like new.

Report a concern   November 4, 2020 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Carpet was not soaking wet, dried quickly, fresh clean scent

Report a concern   November 4, 2020 — Rated 10 out of 10 by Margaret Kusler Zerorez Phoenix
What do you like about our products and services?

Your employees are the best...very helpful and our carpets look like new!

Report a concern   November 4, 2020 — Rated 10 out of 10 by Teresa Hobson Zerorez Phoenix
What do you like about our products and services?

Your employee was extremely helpful and professional. He was quick and even took the extra time to do an add on service of a few mattresses. We are repeat customers. Last year we used a Groupon for a competitor, we’ll never do that again. Zerorez is the best!

Report a concern   November 4, 2020 — Rated 0 out of 10 by K.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was not impressed with the quality of the job. I think some spots could have been cleared of stains. The cost was higher than expected. Would not use again, I could have done the same job myself.

Report a concern   November 4, 2020 — Rated 4 out of 10 by W.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Although we had some noticeable traffic patterns, we expected them to be cleaned. They are still quite visible after vacuuming. When vacuuming after cleaning, still notice considerable dust. Also, when I measure our hallway, I get 25 linear feet; charged 45.

Report a concern   November 4, 2020 — Rated 10 out of 10 by K.Y. Zerorez Phoenix
What do you like about our products and services?

Scheduling was easy

Report a concern   November 4, 2020 — Rated 10 out of 10 by Lana Farley Zerorez Phoenix
What do you like about our products and services?

Carpets look great and technicians are professional

Report a concern   November 4, 2020 — Rated 10 out of 10 by Kimberlee Rodriguez Zerorez Phoenix
What do you like about our products and services?

The carpets look amazing! Super happy with our decision to get them cleaned and we will now be cleaning all rugs too.

Report a concern   November 4, 2020 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Quick drying

Report a concern   November 4, 2020 — Rated 10 out of 10 by Judy Bendeck Zerorez Phoenix
What do you like about our products and services?

Jason Cordova did a great job! My carpets look brand new, thank you!!

Report a concern   November 4, 2020 — Rated 8 out of 10 by J.G. Zerorez Phoenix
What could we do to improve?

Carpets came out looking very nice and we are pleased with your service. Mom was just a little upset they wanted an extra $20 for a spot on the throw rug but this part actually came up with just regular cleanings

Report a concern   November 4, 2020 — Rated 10 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

Service people are very courteous, knowledgeable, get the job done etc. very satisfied. I am a long time customer, always have good things to say about your company.

Report a concern   November 4, 2020 — Rated 10 out of 10 by Jerry Weaver Zerorez Phoenix
What do you like about our products and services?

JD who cleaned our carpets was very polite, worked fast and made sure we were satisfied with everything. We would highly recommend Zerorez and JD !

Report a concern   November 4, 2020 — Rated 10 out of 10 by D.L.C. Zerorez Phoenix
What do you like about our products and services?

Quick, friendly, easy appointment set up. Technician, Levi, was prompt...in fact, he called to see if he could come earlier than the scheduled time!

Report a concern   November 4, 2020 — Rated 10 out of 10 by Mary Jones Zerorez Phoenix
What do you like about our products and services?

Customer service was great. Also, the reminders and follow up when I had to change dates a couple of times due to remodel delays was a pleasant experience. The technician was knowledgeable and very helpful with furniture pieces. He was a very hard worker and my floors came out beautiful.

Report a concern   November 4, 2020 — Rated 10 out of 10 by Ken Perduyn Zerorez Phoenix
What do you like about our products and services?

My carpets seem so fresh and clean; the Zerorez representative was efficient and very courteous. We were very pleased to use your service once again.

Report a concern   November 4, 2020 — Rated 10 out of 10 by Natalie Martinez Zerorez Phoenix
What do you like about our products and services?

Very professional and great quality work every time.

Report a concern   November 4, 2020 — Rated 10 out of 10 by Daniel Delao Zerorez Phoenix
What do you like about our products and services?

The tech was awesome very polite and knowledgeable

Report a concern   November 4, 2020 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

The products you use gets dirt and grime out of the carpet.

Report a concern   November 4, 2020 — Rated 5 out of 10 by D.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our tech was superb
but our carpet was still crunchy when it was dry
i just didn't see the results that they say It was just like the previous carpet cleaners we used

Nothing to make right Just didn't see the difference

Report a concern   November 4, 2020 — Rated 0 out of 10 by A.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was shocked and disappointed at how much more expensive it would be to use the “special” pet stain solvent. Also I was told our carpets would not be crunchy after your cleaning and they are.

Report a concern   November 4, 2020 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Great service.

Report a concern   November 4, 2020 — Rated 10 out of 10 by Aaron Pieper Zerorez Phoenix
What do you like about our products and services?

Awesome! So fresh and clean every time we have them clean our floors.

Report a concern   November 4, 2020 — Rated 10 out of 10 by F.P. Zerorez Phoenix
What do you like about our products and services?

Staff was great to work with.

Report a concern   November 4, 2020 — Rated 10 out of 10 by Pamala Fabiano Zerorez Phoenix
What do you like about our products and services?

The service was fast and the carpets looked brand new! I will be using Zerorez again for the rest of my house very soon!

Report a concern   November 4, 2020 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Your rep was great! Very nice and polite and did a good job. Perfect!

Report a concern   November 4, 2020 — Rated 10 out of 10 by Meg Piner Zerorez Phoenix
What do you like about our products and services?

The cleaning did a really good job on the dirt. Chris was very professional and thorough explaining and answering questions. Definitely will juse you again.


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