Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85329 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 12, 2020 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Polite cleaning tech and thorough cleaning job.

Report a concern   December 12, 2020 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Terry was a very special person, able to talk to an older person. That is a gift. For that reason alone I would use and will use you again. He did a good job and in record time!

Report a concern   December 12, 2020 — Rated 10 out of 10 by Sharon Hackney Zerorez Phoenix
What do you like about our products and services?

Excellent customer service, carpet and sofa looked SO much better.

Report a concern   December 12, 2020 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Technician was punctual, honest about what the basic service would do w/o going to extremes. I’m satisfied with results

Report a concern   December 12, 2020 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Rachel the technician was a fresh of breath air. I have used this company three times. I was disappointed that a biological product they use for pet vomit was costly and didn’t work as well as I had hoped considering the cost.

Report a concern   December 12, 2020 — Rated 10 out of 10 by H.H. Zerorez Phoenix
What do you like about our products and services?

What do we like about Xerorez....we’ve used your services for the last 15+ years. Always an excellent result, our carpets hold up well and stay clean a long time. Your service techs are efficient, knowledgeable, on time and always courteous.
On a more personal note, your last technician was absolutely wonderful. I lost my husband recently, couldn’t stop crying and surely did not communicate well. He gently stepped in, took over and did what needed to be done. He was/is a Blessing. Thank you.
Name removed

Report a concern   December 11, 2020 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

Thanks

Report a concern   December 11, 2020 — Rated 10 out of 10 by Harvey Acridge Zerorez Phoenix
What do you like about our products and services?

I like everything about Zerorez

Report a concern   December 11, 2020 — Rated 10 out of 10 by Susan Storch Zerorez Phoenix
What do you like about our products and services?

My rugs and furniture look brighter and feel soft after Zerorez cleaning.

Report a concern   December 11, 2020 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Easy and high quality.

Report a concern   December 11, 2020 — Rated 10 out of 10 by G.C. Zerorez Phoenix
What do you like about our products and services?

The service provided was excellent. The man was extremely courteous and helpful. My carpets look very nice. I would definitely use Zerorez again.

Report a concern   December 11, 2020 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

My tile is clean, a little pricey though

Report a concern   December 11, 2020 — Rated 10 out of 10 by Leigh Crowe Zerorez Phoenix
What do you like about our products and services?

Always friendly and professional service!

Report a concern   December 11, 2020 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Service was friendly and kind.

Report a concern   December 11, 2020 — Rated 10 out of 10 by Richard Grimes Zerorez Phoenix
What do you like about our products and services?

No chemicals, super job. Exceptional employee.

Report a concern   December 11, 2020 — Rated 10 out of 10 by Linda Mcbride Zerorez Phoenix
What do you like about our products and services?

We just feel that Zerorez is the way to go. We have tried other carpet cleaning services and never been satisfied with their products or service. We like how Zerorez gets our carpets clean without a lot of detergent and water leaving them hard to get dry. We also thought the service specialist was very professional, efficient and pleasant to work with. He did a great job.

Report a concern   December 11, 2020 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Paul was great, work was good.

Report a concern   December 11, 2020 — Rated 10 out of 10 by John Singenbenger Zerorez Phoenix
What do you like about our products and services?

Great job! Technician was very thorough and informative about what he was doing and how your product worked. Very pleased how the carpets turned out.

Report a concern   December 11, 2020 — Rated 10 out of 10 by Kimberly Briggs Zerorez Phoenix
What do you like about our products and services?

Excellent!

Report a concern   December 11, 2020 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

It worked really well, got rid of some pretty tough heavy pet stains in older carpet quite effectively. The carpet looks and smells so much better. The technician was thorough, communicated frequently and clearly so we always knew what to expect, and went above and beyond to make sure that we were satisfied with the service.

Report a concern   December 10, 2020 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

Excellent service and courteous technicican.

Report a concern   December 10, 2020 — Rated 10 out of 10 by D.V. Zerorez Phoenix
What do you like about our products and services?

Very efficient and professional. Glad we tried Zerorez . Carpets felt brand new and our technician Shawn was wonderful. Would definitely recommend Zerorez and use them again.

Report a concern   December 10, 2020 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Zerorez was able to accommodate my client's carpet cleaning the day I requested service. The floors were cleaned and look great.

Report a concern   December 10, 2020 — Rated 0 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My room smells like urine. Never had a smell before and there are now stains in the carpet. Originally paid to upgrade service as the tech stated he recommended it. What a waste of money for this . Had to have a second guy come back. He spoke to his manager after he looked it over . Funny that was not recommended with the first guy in fact he didn't feel that was even needed. The manager wanted more money to deep clean. The tech redid the same cleaning since I refused to pay after paying twice as much as I normally paid the other carpet cleaning company and that I already paid a recommended uphrade two day earlier.Still smells like urine in the one room again funny it never smelled before. Even the second tech noticed it now smelled. I have used zerorez twice the first time and the last time. You just don't get the carpets clean and now the room smells but if I pay even more money somehow magic will happen. I can honestly say both techs were great to work with but the process stinks unless you pay more money. Will dispute this charge on on Credit Card. Never should have left cleaning company we used for years

Report a concern   December 10, 2020 — Rated 10 out of 10 by Kaleen West Zerorez Phoenix
What do you like about our products and services?

I love that you use empowered water. I love how clean everything feels. Technicians are friendly and knowledgeable.

Report a concern   December 10, 2020 — Rated 10 out of 10 by Toby Maxwell Zerorez Phoenix
What do you like about our products and services?

Always really great service and such clean carpets!!

Report a concern   December 10, 2020 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

The services were timely, reasonably, and did a great job cleaning the carpets.

Report a concern   December 10, 2020 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

It cleans nicely and drys faster. I have used Zerorez for years, only carpet cleaners I have used since moving to Arizona.

Report a concern   December 10, 2020 — Rated 0 out of 10 by M.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech did a wonderful job. I feel the price was to much with added urine stuff. That was the main reason I wanted to use you. But it is way to expensive with the added cost. She explained everything to us but I wish the sales person would have explained the area the a gallon would cover. I smells like urine still really bad but we need to wait to see

Report a concern   December 10, 2020 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

House feels so much cleaner! Very easy to schedule and reasonably affordable. Our technician was very friendly and personable. She was also very knowledgeable and efficient!


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