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based on 85329 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wanted to compare them with Stanley Steamers and they blew Stanley Steamers away. Much better deep clean, Zerorez's process truly is a difference maker and no chemicals? That's just an added bonus. Tech was very professional and through as well. A++
On time.
Very friendly.
Informed you of the costs and plan.
Nice guy
They work!!! I always notice a significant improvement after ZeroRez have been here! Looks better and all odors are gone! Great, fast service.
I love that you use natural products. It's important to me that I keep my home as chemical free as possible. The technician are always so nice and friendly. I always recommend your company to everyone!
Floors look great when finished and without any chemicals left behind.
The service man was competent and courteous and the carpet look great.
I like the way the carpet feels when it has been serviced by Zerorez. The number one thing I like about your product is the way Jesse, the person who cleaned our carpet explained how each service he did was helping with making the carpet last longer. He was so courteous, professional yet friendly. He has been the best person to ever clean the carpets. He actually seemed as if he liked his job and took pride in doing it. Thanks, Jesse.
1st I do not want tech to lose job over this. I feel your management and your trainers need to be held responsible for this!
I had a 2nd tech came due to my first complaint, this tech wears a mask, this tech asks us if we are ok with him taking it off. During times like this and the fact I met him with my mask on tells me your training has fallen waist side. He takes his mask off and let’s us know he can’t breath or see with it on. We keep our distance!
2nd while I’m changing my 2 year olds diaper this tech and I don’t know how close he got to her but he asks my wife if he can use our bathroom, again during Covid and with no mask on walking around my house, then washes his hands and drys then on my towel, in MY 2 YEAR OLDS jack and Jill bathroom!
I’m completely upset and will most likely be going public with this, I will never use you again.
How dare any of you, either managers or trainers think you can just blow this off and not teach these techs safety or even respect!! If my wife, my son or I get sick in the next 12 days I will let you know!
Your technician, Paul, was absolutely STELLAR! He was very professional, thorough and courteous. We truly appreciate his excellence in customer service! Thank you Paul! : )
Professional
Professionalism and honesty
Did a good job of clearing except for the edges. They showed up on time and was very personable and answered all my qyestions.
Good service. Cleans well.
So far they just picked up my area rug. But from what I've heard I have no worries that my rug will come back any way but perfect.
The work that was done on our carpets is amazing!!
My carpet is very old and Shawn (Sean) and the empowered water did a terrific job! I am simply amazed at the difference it made!
Great!
Terry from Zeroez came to my house and cleaned 2 very large area rugs & 1 small one. The look brand new. Then he tackled my tie & grout. It looks beautiful. He was professional, knowledgeable and friendly. I would definitely call Zerorez again and ask for Terry. 5 star service.
I have used Zerorez for several years now. They always do an excellent job. And, the technicians are always great.
Service man was friendly and knowledgeable. Carpet turned out great!
I love that the product you use does not stink up my house, there is no chemical smell. I love that the technicians you send are friendly, professional and very knowledgeable of their job
We really like the product the result was fabulous the staff were professional and thorough and very helpful and courteous
did a great job
My service rep was very detailed and explained everything he would be doing and had great recommendations for some problem areas we had. Now my carpets look newer than they did when we first moved in!
My carpet turns out very nice and technicians are always courteous and knowledgeable.
quality service
Chris was great and did an amazing job on our couch and loveseat. I would definitely ask for Chris the next time we use zerorez!
Promptness was great and Trayvon was very professional and polite ~ will ask for him in the future!!
Here on designated day, courteous, efficient. Carpets look great now.