Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84614 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 17, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

prompt response and appointment times

Report a concern   November 17, 2020 — Rated 10 out of 10 by Lauren Gaston Zerorez Phoenix
What do you like about our products and services?

Our technician did a great job explaining and reviewing the work that he did. Very happy with the results.

Report a concern   November 17, 2020 — Rated 10 out of 10 by Vi Kommers Zerorez Phoenix
What do you like about our products and services?

We have had Zerorez clean our carpets many times. Sidney, had done an excellent job, above and beyond the rest! We were disappointed when we called and found out that he had moved on...that was until we me Mike! Mike was personable, professional, courteous, aimed to please, and did a fantastic job on our carpets! We will definitely be requesting Mike in the future and look forward to seeing him again.

Report a concern   November 16, 2020 — Rated 0 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I am not satisfied with the quality of the cleaning. There was a soap stain I would have expected to come out. It was lighter but completely back less than a week after cleaning.

Report a concern   November 16, 2020 — Rated 6 out of 10 by R.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My own misunderstanding, I thought the pet treatment for carpets was to neutralize the urine therefore no more repeat accidents. Instead the treatment reduced oder only.

Report a concern   November 16, 2020 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Very professional but fun personalities. Quality work with quick dry time

Report a concern   November 16, 2020 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Always great results cleaning carpets/tile. Josh was great in getting it done!

Report a concern   November 16, 2020 — Rated 10 out of 10 by Joyce Nelson Zerorez Phoenix
What do you like about our products and services?

I feel like my rugs are clean without soap residue. The person that came to do the rugs was very polite, helpful and wore a mask.

Report a concern   November 16, 2020 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I've found Zerorez to provide prompt and professional service. Thank you!

Report a concern   November 16, 2020 — Rated 10 out of 10 by Al Flores Zerorez Phoenix
What do you like about our products and services?

Your Tech did great cleaning job and very professional!

Report a concern   November 16, 2020 — Rated 10 out of 10 by C.D.V. Zerorez Phoenix
What do you like about our products and services?

I can't say enough good things about this company, the quality of its service and the professionalism of the company representative. I will never use any other carpet cleaning service. Reasonable cost, excellent work, clear, concise communication. The representative treated my home as if it was his - very conscientious of minimizing mess and clean up.

Report a concern   November 16, 2020 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

I think you guys do a good job and the young man Rob was very professional. I've had your company a number of times and I am pleased.

Report a concern   November 16, 2020 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Very professional, prompt and friendly.

Report a concern   November 15, 2020 — Rated 8 out of 10 by K.W. Zerorez Phoenix
What could we do to improve?

Quality and service are great. Price seems a bit high.

Report a concern   November 15, 2020 — Rated 10 out of 10 by Jen Perelli Zerorez Phoenix
What do you like about our products and services?

I received great customer service. I booked my appointment via text message and they were very responsive. Kevin B. did such a great job! He was on time, professional and took his time doing our bedroom floors and an area rug. I would highly recommend them!

Report a concern   November 15, 2020 — Rated 10 out of 10 by B.P.C.K.R.B. Zerorez Phoenix
What do you like about our products and services?

Quality work, flexible scheduling & at a fair price. Thank you!

Report a concern   November 15, 2020 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

The technician is friendly and professional. Each time I have used them they are on time and waste no time to get started and complete the job in a timely manner.
The most recent tech-Mike- did an excellent job and treated several spots with extra care!
i will use this company-Zerorez-again.

Report a concern   November 15, 2020 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Chris was awesome. He was super easy to talk to. We have Coca-Cola red carpet and he knew this is an important room. So he cleaned that carpet and our couch. Awesome job

Report a concern   November 15, 2020 — Rated 10 out of 10 by Valerie Plate Zerorez Phoenix
What do you like about our products and services?

The techs are very professional and thorough.

Report a concern   November 15, 2020 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

You made my 20 year old carpet look kind of new.

Report a concern   November 15, 2020 — Rated 10 out of 10 by Cecilia Aguilar Zerorez Phoenix
What do you like about our products and services?

that i had a 2 hr window on arrival time..The product leaves the carpet crisp and clean..And during a pandemic I felt safe with the tech in my home..And I like the fact the he had cones blocking wet areas.. He moped wet areas on my tile. Very professional..Luis took pride in the job he did..And keep asking me after every room if I was satisfied!! highly recommended..

Report a concern   November 15, 2020 — Rated 5 out of 10 by N.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I think from the price and commercials, we had high expectations. There were multiple spots throughout the house left behind. We had a technician return to attempt removal again, which he did very quickly. We liked that we had a quick response and Jeff was able to remove the spots quickly. However, it led USA to wonder the quality of job done in the first place. If Jeff was able to come in and do it so quickly, what does that say about the first technician and the job he did. We have a vacation all rental and pride ourselves at keeping it well maintained including its cleanliness. We were disappointed a few days later while preparing. The house for new tenants, we found a big spot under one of the sofa cushions. We would have asked Jeff to clean it but we didn’t find it until the next day. So... we like the quality work when it’s done right. Disappointed that the service didn’t flow well and ended in still having a stain.

Report a concern   November 15, 2020 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

Your technician did a great job on my carpets and my furniture I really appreciate what he did. And I have referred zerorez out to a couple other people.

Report a concern   November 15, 2020 — Rated 10 out of 10 by Paul Savoia Zerorez Phoenix
What do you like about our products and services?

I was completely satisfied with the work performed by Zachary L. He arrived in the window given by zerorez. He started working shortly after arriving performing all cleaning steps described on the website. His attention to detail was impressive. He continued working for almost three hours. Additionally, he answered all of our questions. The rugs and tile look like brand new.I would recommend zerorez.

Paul S.

Report a concern   November 15, 2020 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

The technicians are very professional. They do a great job cleaning whether it’s carpet or tile.

Report a concern   November 15, 2020 — Rated 10 out of 10 by Tamra Pavelich Zerorez Phoenix
What do you like about our products and services?

I loved that all the stains were gone when the carpets were dry. Often when you have your carpets cleaned, they look good while wet, then when it's dry you see the stains are back. Not the case here. All the stains are gone, the carpets are soft, not "crunchy" from all the chemicals from other companies.

Our technician, Jason, was professional and knowledgeable. I never felt pressured to add on any services. The additional services were recommended and with reasons why the recommendation was given with my choice to add them or not, again no pressure was felt.

We will definitely be using them again. I think at least a yearly cleaning is a good idea.

Report a concern   November 15, 2020 — Rated 10 out of 10 by Kathy Schwartz Zerorez Phoenix
What do you like about our products and services?

The tech could not have been nicer and went out of his way to make sure I was happy with the job done and one of the rooms had to be done twice!! Very happy with the results.

Report a concern   November 15, 2020 — Rated 10 out of 10 by Bryan Richter Zerorez Phoenix
What do you like about our products and services?

Great pricing and amazing, convenient service. I have used zerorez twice and had a great experience both times!

Report a concern   November 15, 2020 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Cleaning very throughly looks great!

Report a concern   November 15, 2020 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

David did an awesome job! The process for setting up the appointmet with customer service was a very easy process from start to finish. Thank you Zerorez!!!


Privacy Policy