Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84614 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 19, 2020 — Rated 6 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Counted a room of mine which was covered with a throw rug as a room where in the past (we have used you tons) it was just added to my connecting room. Wouldn’t even clean that rug as part as an extra room. With being a returned customer time and time again I would think you would work with me.

Report a concern   November 19, 2020 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Fast, thorough, courteous. Carpets look great

Report a concern   November 19, 2020 — Rated 4 out of 10 by C.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There's still a large stain on the living room carpet

Report a concern   November 19, 2020 — Rated 10 out of 10 by Cherrye Stankus Zerorez Phoenix
What do you like about our products and services?

The technician was here at the time given us. He was very nice and friendly.
He did a very good job. Can't remember my kitchen floor being so clean, it looks wonderful.
The carpet is also fantastic. It is very clean, looks brand new (it is about 20 years old)
I love the soft feeling under foot after it is all dry.

Highly recommend Zerorez, I will never use another carpet cleaning service!

Report a concern   November 19, 2020 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   November 19, 2020 — Rated 10 out of 10 by Kelly Cole Zerorez Phoenix
What do you like about our products and services?

Great product. Technician was attentive and very thorough. Fantastic looking carpets after they were cleaned by Zerorez

Report a concern   November 19, 2020 — Rated 3 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Dog urine spot, previously not noticed by the technician, or I, visible after carpet dried and stinks.

Report a concern   November 19, 2020 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

The technicians are very pleasant and knowledgeable.

Report a concern   November 19, 2020 — Rated 10 out of 10 by Jenni Brenneman Zerorez Phoenix
What do you like about our products and services?

The technician was amazing!!! He went above and beyond even killing a scorpion for me! Employees like him are the reason companies get good reviews as repeat customers!!

Report a concern   November 19, 2020 — Rated 10 out of 10 by A.E. Zerorez Phoenix
What do you like about our products and services?

Easy, on time, quality work.

Report a concern   November 19, 2020 — Rated 8 out of 10 by L.R. Zerorez Phoenix
What could we do to improve?

Not everything cleaned this trip

Report a concern   November 19, 2020 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

The cleaning went without a hitch. They arrived on time, actually early, and went right to work. The tile looks like new!

Report a concern   November 19, 2020 — Rated 9 out of 10 by G.T. Zerorez Phoenix
What do you like about our products and services?

My carpet dried nicely, I did very little walking on it after it was cleaned, and limited my
traffic. I left the ceiling fans run all night but on Low, to help it dry faster. It was perfect
when I got up today. I gave it a good Vacuum through the entire house.
I was very pleased with your service and will give you company's name to my friends.
Thank you to Luis for his great work.

Report a concern   November 19, 2020 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Both employees were very cordial and did an excellent job on both the carpet and tile.They very also very careful not to damage the walls or furniture. Thank you.

Report a concern   November 19, 2020 — Rated 10 out of 10 by L.A.M. Zerorez Phoenix
What do you like about our products and services?

.

Report a concern   November 19, 2020 — Rated 10 out of 10 by donna berryhill Zerorez Phoenix
What do you like about our products and services?

Our service rep was awesome and through.. thank you

Report a concern   November 19, 2020 — Rated 10 out of 10 by E.D. Zerorez Phoenix
What do you like about our products and services?

great

Report a concern   November 19, 2020 — Rated 8 out of 10 by K.E. Zerorez Phoenix
What could we do to improve?

The price I was quoted on the phone was not what I was asked to pay at time of service. Room sizes should be asked at time of scheduling so as to not change the amount due after service is completed. Also, I wasn’t expecting such a long dry time.

Report a concern   November 19, 2020 — Rated 6 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The day of the service, I received a call that the tech was on his way early. Then a call a few hours later that he had waited as long as he could and had to leave. I had communicated that I would not be onsite and provided access to the house. I had to call in, they rescheduled for the next day and provided a small discount.

In addition, I had carpet tape for a rug that was not removed or communicated to me so when my tenant moved in, I had to go there and remove the tape myself.

Report a concern   November 19, 2020 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Did an excellent job on my carpets and the technician was extremely professional. Felt 100% comfortable with leaving him in my home while I was outside. Great job and thank you...

Report a concern   November 19, 2020 — Rated 10 out of 10 by Pat Roberts Zerorez Phoenix
What do you like about our products and services?

was very pleased with your rep that cleaned our carpet. I think he said name was Chris. Done an excellent joy- carpet looks great. Thank You.

Report a concern   November 19, 2020 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

My carpet and tile cleaned beautifully. It was completed in a timely manner and there were no harsh chemicals. Rob did a great job.

Report a concern   November 19, 2020 — Rated 10 out of 10 by Greg Schulist Zerorez Phoenix
What do you like about our products and services?

We have been using your company for over 10 years. Great Customer service and Great job on our carpets. The team that showed up this time was the Best we have ever had. One person was in training and the other a teaching coach. Our carpets look brand new.

Report a concern   November 19, 2020 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Clean, fast and easy.
Love it

Report a concern   November 19, 2020 — Rated 10 out of 10 by John M Beshk Zerorez Phoenix
What do you like about our products and services?

Great work and reasonable prices.

Report a concern   November 19, 2020 — Rated 10 out of 10 by R.N. Zerorez Phoenix
What do you like about our products and services?

This was my first experience with this company. Nice job I thought, thank you.

Report a concern   November 19, 2020 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

They are chemical free and therefore do not leave a residue to attract more dirt.

Report a concern   November 19, 2020 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Thank you Jessie! Very professional and nice

Report a concern   November 19, 2020 — Rated 10 out of 10 by S.Z. Zerorez Phoenix
What do you like about our products and services?

They were on time, calling just before arriving. Their service is excellent and my carpets look great. They inform me ahead of time of the probable outcomes with basic service. The servicemen were polite and efficient

Report a concern   November 19, 2020 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Thorough work, friendly staff


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