Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84593 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 13, 2021 — Rated 9 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Friendly, knowledgeable, polite.
On time, neat, cleaned up.

Report a concern   February 13, 2021 — Rated 10 out of 10 by Cindy Spires Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and knowledgeable and did a beautiful job!

Report a concern   February 13, 2021 — Rated 10 out of 10 by Tim Kendrick Zerorez Phoenix
What do you like about our products and services?

Service tech Paul E, did an excellent job. Just moved into this house, carrpets were pretty nasty and they came out looking near new.

Report a concern   February 13, 2021 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Brandon did a great job!

Report a concern   February 13, 2021 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

I like that you do not use soap or chemicals. I like that your technicians do not try to up sell us.

Report a concern   February 13, 2021 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

The guys did a great job. I'm always pleased with the technicians you send out.

Report a concern   February 13, 2021 — Rated 10 out of 10 by Sherri Daly Zerorez Phoenix
What do you like about our products and services?

My carpets lol and smell great

Report a concern   February 13, 2021 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

The carpets are not crunchy. It helps keep the carpet cleaner, longer.

Report a concern   February 13, 2021 — Rated 10 out of 10 by L.O. Zerorez Phoenix
What do you like about our products and services?

Cleanliness

Report a concern   February 13, 2021 — Rated 8 out of 10 by C.W. Zerorez Phoenix
What could we do to improve?

Just recently had carpet done for 1st time. Waiting ro see how well cleaning and scotch guard will hold up

Report a concern   February 13, 2021 — Rated 10 out of 10 by Charlene Crosby Zerorez Phoenix
What do you like about our products and services?

Everything went well and was perfect from calling ahead, arrival on time and friendly technician.Most importantly the cleaning is great and as advertised! Our carpet is 10 years old but in good condition but the cleaning makes it look new.Two difficult wear spots were even cleaned well. This is our second cleaning and we will continue to use Zerorez, as well as tell our neighbors.

Report a concern   February 13, 2021 — Rated 8 out of 10 by B.N. Zerorez Phoenix
What could we do to improve?

The technician was great. He was respectful of us working from home and worked around our work locations. Actually we hardly noticed him.
Could be because we have not had the grout cleaned in a while, but we thought the grout would look like new. It definitely was cleaner, but not like new.

Report a concern   February 13, 2021 — Rated 5 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The price is a lot higher than competitors. The carpets seem just as clean as with the competition. The tech was very friendly though

Report a concern   February 13, 2021 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Our service person was Adrian and he was such a hard worker. Our tile floors turned out better than we could have imagined. The process of getting a quote over the phone was easy, and the final price was exactly what was quoted.

Report a concern   February 13, 2021 — Rated 10 out of 10 by Ben griego Zerorez Phoenix
What do you like about our products and services?

Customer Service and guarantee. The Service provider was very professional and knowledgeable.

Report a concern   February 13, 2021 — Rated 5 out of 10 by H.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have a pet so I have the carpets cleaned and after cleaning there is usually a clean smell but this time the pet smell was still there. It actually just made it worse because it was a damp bad smell. I don't think it was the tech's fault. I think the previous tech's that came out used additional treatments. I've always told the tech's to do what they is best to get the carpets clean. I've always been very pleased, this last time just wasn't great.

Report a concern   February 13, 2021 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Timely and efficient. Good service.

Report a concern   February 13, 2021 — Rated 10 out of 10 by Dennis Wier Zerorez Phoenix
What do you like about our products and services?

The technician always tries to get out spots and dirty areas and is successful. Their commercials do not lie

Report a concern   February 13, 2021 — Rated 10 out of 10 by Nick Fine Zerorez Phoenix
What do you like about our products and services?

Great customer service! Clean and explained everything to me.

Report a concern   February 13, 2021 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

No chemicals, soft carpet

Report a concern   February 13, 2021 — Rated 10 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

No chemicals, quick drying, and very good at getting extreme soil out

Report a concern   February 13, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Superb service! Awesome job on my entire home!

Report a concern   February 12, 2021 — Rated 1 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our carpet is 6-9 months old but we have pets so we had the biological treatment done. There are still a lot of areas that show up with a black light and an area that smells like urine. It’s been 24 hours since the cleaning. I’m disappointed after spending over $350 on cleaning a one bedroom condo. I was undecided between this company or one of the others that have been around longer. I feel like I made a mistake in choosing this company.

Report a concern   February 12, 2021 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

My technician was very knowledgeable and honest and through in explaining my concerns and options. Thanks so much.

Report a concern   February 12, 2021 — Rated 10 out of 10 by Christina Dinatale Zerorez Phoenix
What do you like about our products and services?

Always very professional, quick, efficient, and reasonably priced 😃 I actually just recommended your services to my friend. She will be booking soon.

Thank you!

Report a concern   February 12, 2021 — Rated 10 out of 10 by Barb Grasso Zerorez Phoenix
What do you like about our products and services?

My tech was on time and explained the different treatments available

Report a concern   February 12, 2021 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

We have used your company for several years now. Colin, by far, has been the best tech, he used equipment we have never seen before and explained, in detail, the process. I can not believe the wear areas are so much cleaner than your previous techs and our kitchen grout looks brand new. When I book a cleaning again, I HAVE to have Colin again!!!!

Report a concern   February 12, 2021 — Rated 10 out of 10 by Michelle Glenn Zerorez Phoenix
What do you like about our products and services?

Tile grout was cleaned and the results are mind blowing!! I love that zerorez does not use chemicals. Wouldn't choose any other company because of that.

Report a concern   February 12, 2021 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Very professional; did a great job at a great price.

Report a concern   February 12, 2021 — Rated 10 out of 10 by Debi Rankin Zerorez Phoenix
What do you like about our products and services?

Very professional young man


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