Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86427 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2021 — Rated 10 out of 10 by Richard Varela Zerorez Phoenix
What do you like about our products and services?

Great Customer Service and product!

Report a concern   May 7, 2021 — Rated 10 out of 10 by Gail Hale Zerorez Phoenix
What do you like about our products and services?

We are very happy with Zerorez.our carpets look great.

Report a concern   May 7, 2021 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

I'm happy with the service and with how my carpets look afterward. Alex did a great job; he was very thorough.

Report a concern   May 7, 2021 — Rated 9 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

Tech was great about explaining products used and was very detailed

Report a concern   May 7, 2021 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

Aaron did a great job!

Report a concern   May 7, 2021 — Rated 10 out of 10 by Robert Abney Zerorez Phoenix
What do you like about our products and services?

It works well every time I need the carpet cleaned.

Report a concern   May 7, 2021 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Great materials good service friendly people

Report a concern   May 7, 2021 — Rated 10 out of 10 by Robert Cox Zerorez Phoenix
What do you like about our products and services?

The service tech, Chris explained the process and even suggested an option to clean an area rug in my home. We discussed options and best way to clean. Chris was efficient and professional throughout the time he was at my home cleaning my carpets.

Report a concern   May 7, 2021 — Rated 10 out of 10 by D.I. Zerorez Phoenix
What do you like about our products and services?

Very easy to book and floors look great

Report a concern   May 7, 2021 — Rated 5 out of 10 by M.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The young man that came did not have a mask on. I told my daughter who is extremely high risk for CoVid to keep her mask on. He was sniffling the entire time he was here. He did not use the corner/furniture guards and did not put coverings over his shoes. He was very quiet and seemed unsure of what he was doing.

Report a concern   May 7, 2021 — Rated 10 out of 10 by Octavea Mitchell Zerorez Phoenix
What do you like about our products and services?

Chris , the carpet cleaning rep was very helpful and helping me understand how zerorez works. Letting me know all the things that go on with carpet...ie my carpet, and how to keep it clean with pets. He was very nice and knowledgeable, could and all my questions. Chris was a 5 start help for my carpet it looks amazing.

Report a concern   May 7, 2021 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Our technician, Tim Linkletter, was so friendly, knowledgeable and courteous. He went above and beyond to make sure all of our needs were not only met, but definitely exceeded. Thank you again Tim!!!

Report a concern   May 7, 2021 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Zerorez has cleaned my tile floors in another home I had and now my furniture and have always done a great job. I would recommend this company to everyone I know.

Report a concern   May 7, 2021 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Your employee answered all our questions, did a good job and was very efficient.

Report a concern   May 6, 2021 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Came early with notification
Kind and courteous
excellent job! It is so clean!!

Report a concern   May 6, 2021 — Rated 10 out of 10 by Lisa Gogolinski Zerorez Phoenix
What do you like about our products and services?

Tech did an outstanding job, was super efficient, knowledgeable & personable...superb work and perfect experience!

Report a concern   May 6, 2021 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Spencer was great and also blew my mind when he told me he could sell me some of your special water! Great upscale and one I’ve been waiting to make forever!!

Report a concern   May 6, 2021 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Professional, efficient, and courteous. Very excellent service!

Report a concern   May 6, 2021 — Rated 10 out of 10 by Gayle Foster Zerorez Phoenix
What do you like about our products and services?

The absolute best technicians. Seems like it is so rare these days to find good employees who represent their companies in all ways possible. Starting with their personalities. NEVER had a representative from Zerorez cause me to regret spending my money for this service. Seems to me that the services and products are really the icing on the cake. You must respect your employees or they would not be so respectful to the customers. Someone at the top is getting it right.

Report a concern   May 6, 2021 — Rated 10 out of 10 by Chuck Wakeman Zerorez Phoenix
What do you like about our products and services?

Clean without harsh chemicals

Report a concern   May 6, 2021 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Our carpets looked so good after the cleaning and dried very quickly. The young man was so nice and was very good at his job. I would have the company clean my carpets again.

Report a concern   May 6, 2021 — Rated 3 out of 10 by M.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Price more than doubled from quote due to a handful of stains from the dogs. Happy to pay extra for removing them but more than double ? Not good pricing practice. Time to value to cost done like up. Tech was a pushy sales man too, very focused on up selling. It’s learn he gets bonuses on up sales. I won’t be recommending this company to anyone

Report a concern   May 6, 2021 — Rated 10 out of 10 by L.O.B. Zerorez Phoenix
What do you like about our products and services?

The service was quick and efficient. I liked that there was no intense fragrance. The carpet on our stairs looks clean and fluffy.

Report a concern   May 6, 2021 — Rated 10 out of 10 by Timothy Shute Zerorez Phoenix
What do you like about our products and services?

The people are very friendly The product is very good no residue carpet feels good and zero res is going to be the only company I ever call out from my carpets

Report a concern   May 6, 2021 — Rated 10 out of 10 by Joe Panzer Zerorez Phoenix
What do you like about our products and services?

Jeremy e as excellent and we will use him again in a few weeks.

Report a concern   May 6, 2021 — Rated 10 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

Fast, works, no smell.

Report a concern   May 6, 2021 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Outstanding job.

Report a concern   May 6, 2021 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

The good service and professional manner of your employees. Job well done.

Report a concern   May 6, 2021 — Rated 0 out of 10 by K.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I went with Zerorez because of your reputation in the valley. I was disappointed in the way the technician cleaned my couch. It did not get it as clean as wanted and I could’ve gone with another company for half the price to get the same result. Also, the technician did not even attempt to clean the back of the couch.

Report a concern   May 6, 2021 — Rated 10 out of 10 by Nancy & Ron Radice Zerorez Phoenix
What do you like about our products and services?

Cleaning ladies love it.


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