Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84576 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 2, 2021 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

On-time, professional and friendly service.

Report a concern   June 2, 2021 — Rated 10 out of 10 by S.U. Zerorez Phoenix
What do you like about our products and services?

Lindsey in customer service is great. Very helpful and knowledgeable.

We had some streaks in one of the three carpets we had cleaned. We were four days past the 30 day guarantee period but Lindsey went the extra mile to talk with her manager to honor the guarantee. She scheduled us for the very next day. Tim, the technician, came out, looked at the carpet and cleaned the entire carpet because once i moved the furniture out of his way he could see additional streaks. He took his time to be sure the job was completed properly. Tim did an excellent job and I'd highly recommend him.

Tim also talked to us about the zerorez water and their other cleaning services.

We are very pleased with the carpet cleaning results and the excellent customer service!

Report a concern   June 2, 2021 — Rated 10 out of 10 by Dorinda Roberts Zerorez Phoenix
What do you like about our products and services?

It worked good. Friendly service.

Report a concern   June 2, 2021 — Rated 5 out of 10 by K.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I feel like In the past when I have used your services my carpets have come out much better In my babies room where he shook a bottle on to the carpet it was still all crusted over when I went upstairs after the floors had dried. And I have told them ahead of time about the spot but it looked untouched. Also instead of the carpets not being all stiff after getting cleaned they were and a lot of spots were still left on our carpets in areas that are not things that would not have come up It stinks because you trust that the guys are done especially when I ask and they say they came clear. I just think that amount of money that I sent that I would use any other company because the benefits that I thought I was supposed to get like the carpets not being stuff I didn’t get it so I definitely won’t be using you guys again

Report a concern   June 2, 2021 — Rated 10 out of 10 by Jim Pagett Zerorez Phoenix
What do you like about our products and services?

The guy doing the work was professional and efficient. He was great!
Carpets looked beautiful!
Thank you,
Caroline

Report a concern   June 1, 2021 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Luis your techinician was very professional and we liked his attention to detail.

Report a concern   June 1, 2021 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

You are reliable, and you do a great job.

Report a concern   June 1, 2021 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

II like that you do not use harsh chemicals. The scheduling and customer service was easy, friendly, and inviting. Trey, my technician, was very warm and kind. I have recommended your company to many families and asked them to request Trey.

Report a concern   June 1, 2021 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

bottom line is they do a good job. The results speak for themselves

Report a concern   June 1, 2021 — Rated 10 out of 10 by Ken Cal Zerorez Phoenix
What do you like about our products and services?

Very thorough clean of worn out office carpet. Never thought our carpets could look this good again!

Report a concern   June 1, 2021 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

excellent service, on time, neat and tidy!
great job!

Report a concern   May 31, 2021 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Like the first time, Zerorez did an awesome job. Our carpet looks beautiful!

Report a concern   May 31, 2021 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Aaron was absolutely fantastic. He walked us through every step and was very detail-oriented.

Report a concern   May 31, 2021 — Rated 10 out of 10 by E. Marie Hall Zerorez Phoenix
What do you like about our products and services?

Easy to book, great customer service--polite, professional, excellent job cleaning carpets.

Report a concern   May 31, 2021 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

You are on time and very efficient.

Report a concern   May 31, 2021 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Evan was fantastic. You are lucky to have an employee like him. He was so pleasant and very professional. He did an amazing job on my carpets which were a bit challenging! Thank you for sending your best to my house!

Report a concern   May 31, 2021 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

After 5 services over the years, I am amazed at how friendly and personable every tech has been. They also have done a great job with the cleaning service as well.

Report a concern   May 31, 2021 — Rated 10 out of 10 by Autumn Sobol Zerorez Phoenix
What do you like about our products and services?

Carpets feel clean and free of residue after service. Huge siffeeence!

Report a concern   May 31, 2021 — Rated 10 out of 10 by Charles Smisek Zerorez Phoenix
What do you like about our products and services?

Excellent carpet cleaning only took less than 60 minutes and everything was done carpet looks brand new.

Report a concern   May 30, 2021 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

Very polite worker did a great job

Report a concern   May 30, 2021 — Rated 10 out of 10 by Randall Sulzer Zerorez Phoenix
What do you like about our products and services?

Service was prompt and technician was pleasant and knew what he was doing

Report a concern   May 30, 2021 — Rated 10 out of 10 by Jeffrey Kaufman Zerorez Phoenix
What do you like about our products and services?

Jeremy was great and the carpet is really clean.

Report a concern   May 30, 2021 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Great job! Curiosity, professional, timely, and the floor looks fabulous!

Report a concern   May 30, 2021 — Rated 10 out of 10 by Mason Webb Zerorez Phoenix
What do you like about our products and services?

Great experience on booking the services through the website, and the overall outcome of my nice clean carpets makes me one happy customer!

Report a concern   May 30, 2021 — Rated 10 out of 10 by N.I. Zerorez Phoenix
What do you like about our products and services?

Clean carpets!

Report a concern   May 30, 2021 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Service was great and tile looks amazing.

Report a concern   May 30, 2021 — Rated 10 out of 10 by Nancy Mayorga Zerorez Phoenix
What do you like about our products and services?

Cleaned carpets beautifully , not a crunchy drying. Rob was very professional.

Report a concern   May 30, 2021 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Great job!

Report a concern   May 30, 2021 — Rated 10 out of 10 by Teresa Mendoes Zerorez Phoenix
What do you like about our products and services?

On time, priced right, carpets look great and the technician was personable!

Report a concern   May 30, 2021 — Rated 7 out of 10 by E.S. Zerorez Phoenix
What could we do to improve?

Just the fact that they can't move some things to clean under them.


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