Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85285 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 17, 2021 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

I like how soft my carpet feels .

Report a concern   July 17, 2021 — Rated 10 out of 10 by Dorothy Joffrion Zerorez Phoenix
What do you like about our products and services?

I love the fact that it leaves the fabric, whether upholstery or carpet soft and the feeling it is clean.

Report a concern   July 17, 2021 — Rated 10 out of 10 by Sandra Gottlieb Zerorez Phoenix
What do you like about our products and services?

Our technician Jordan took meticulous care in cleaning our carpets and made them look practically new - and they were 19 years old! If we could give him 11 stars, we would!

Sandra Gottlieb and Jack Zohar

Report a concern   July 17, 2021 — Rated 10 out of 10 by F.M. Zerorez Phoenix
What do you like about our products and services?

Prompt. Courteous. Good job

Report a concern   July 17, 2021 — Rated 7 out of 10 by M.W. Zerorez Phoenix
What could we do to improve?

The technicians were good, arrived on time. My only complaint is the cost to have 1 area rug cleaned was $119.00. I scheduled the service to try to get grease out of it from a bike chain. They were unable to get it out but I figured since they were already there they could clean the whole rug anyway. When I called scheduled the service the gal said if they were unable to get it out there would be no charge. The technician didn’t ask if I wanted him to stop cleaning since he wasn’t able to get out the stain.

Report a concern   July 17, 2021 — Rated 0 out of 10 by B.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There is not enough space here to give you all the disappointing details. Please call me at Phone number removed and we can discuss it. The service cost me so much more than it was worth. I didn’t discover many of the problems Chris caused until after I paid $1,163.99 and he left.

I have been using ZeroRez for probably more than 10 years regularly. Good customers should not be treated so poorly.

Report a concern   July 17, 2021 — Rated 10 out of 10 by H.K. Zerorez Phoenix
What do you like about our products and services?

On time service and Quality at work.

Report a concern   July 17, 2021 — Rated 9 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

the technician seemed to be in a rush to get the job done. there were quite a few streaks left that I had to clean up. He also did not clean up water that was left on my wood floors. Other than that, I have always been happy with Zerorez.

Report a concern   July 17, 2021 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Dried pretty quickly. Good feeling on the feet when dry. Good tech! Thanks!

Report a concern   July 17, 2021 — Rated 10 out of 10 by Frank Hughes Zerorez Phoenix
What do you like about our products and services?

The service man was very professional and courteous and did a great job. We had new carpet installed the day before and he was very careful not to spray the cleaner onto the carpet. I would highly recommend Zerorez to anyone.

Report a concern   July 17, 2021 — Rated 2 out of 10 by J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You should help move furniture. Carpeting looks streaky and rough. Felt like techs were rushing.

Report a concern   July 17, 2021 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Professional and courteous employees! Our carpets look amazing!

Report a concern   July 17, 2021 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Great job every time.

Report a concern   July 17, 2021 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

I like there were two technicians. The job was done faster and efficiently.

Report a concern   July 17, 2021 — Rated 10 out of 10 by G.W. Zerorez Phoenix
What do you like about our products and services?

No soap residue, professional technicians

Report a concern   July 16, 2021 — Rated 10 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

Paul and Jorden very nice and informative. did a great job. Can I ask for them?

Report a concern   July 16, 2021 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

They were friendly and efficient. They did a good job and worked quickly.

Report a concern   July 16, 2021 — Rated 10 out of 10 by Glenna Lober Zerorez Phoenix
What do you like about our products and services?

Excellent service! Arrived on time and did an excellent job!

Report a concern   July 16, 2021 — Rated 10 out of 10 by Nancy Kapp Zerorez Phoenix
What do you like about our products and services?

Our technician Michael Clark did exactly what he said he was going to do. We were very satisfied with his services and communication.

Report a concern   July 16, 2021 — Rated 9 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Friendly technician

Report a concern   July 16, 2021 — Rated 10 out of 10 by P.Z. Zerorez Phoenix
What do you like about our products and services?

Very e3ffective cleaning of furniture and carpeting.

Friendly, helpful; personnel.

Willingness to re clean areas if stains recur.

Advice on dealing with blood stains.

Report a concern   July 16, 2021 — Rated 10 out of 10 by R.O. Zerorez Phoenix
What do you like about our products and services?

Very professional, knowledgeable and respectful team. I enjoy talking with your employees. They are relatable and make the process of having a stranger in my home more comfortable.

Report a concern   July 16, 2021 — Rated 10 out of 10 by Brad Pendgraft Zerorez Phoenix
What do you like about our products and services?

The friendly service and quality work

Report a concern   July 16, 2021 — Rated 3 out of 10 by J.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Too many spots left, parts of 1 spill (only on top of carpet) was cleaned, and technician was blah.

Report a concern   July 16, 2021 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Very friendly and thorough

Report a concern   July 16, 2021 — Rated 8 out of 10 by M.Y. Zerorez Phoenix
What could we do to improve?

/oih

Report a concern   July 16, 2021 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

The clean!! This is the second time we've had our carpet cleaned by Zerorez and we will never use anyone else. We loved our "clean" so much we recommended Zerorez to them and can't wait to hear what they have to say about their clean! Thanks Zerorez, for "our best clean" ever.

Report a concern   July 16, 2021 — Rated 7 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

My tile grout is generally much cleaner. However there are stretches of grout that are still dark.
In these areas the grout is somewhat recessed. It looks like the machine could not properly access the recessed grout. These areas needed some manual cleaning for the job to be truly well done.

Report a concern   July 16, 2021 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

That the price you quote is the actual price

Report a concern   July 16, 2021 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

quick, easy, friendly, cheap


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