Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84574 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 9, 2021 — Rated 10 out of 10 by Cheryl Stabler Zerorez Phoenix
What do you like about our products and services?

On time, professional, courteous and attentive to details.

Report a concern   June 9, 2021 — Rated 10 out of 10 by Kelly Heveler Zerorez Phoenix
What do you like about our products and services?

Was able to schedule quickly and rugs looked great.

Report a concern   June 9, 2021 — Rated 9 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

All technicians have always been honest and trustworthy. They have done a great job every time we use your service.

Report a concern   June 9, 2021 — Rated 10 out of 10 by George Minzer Zerorez Phoenix
What do you like about our products and services?

Very professional and he did a great job

Report a concern   June 9, 2021 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Environmental safe…

Report a concern   June 9, 2021 — Rated 10 out of 10 by Heidi Traywick Zerorez Phoenix
What do you like about our products and services?

Jason did an outstanding job on our tile, grout, and carpet. We’ve been Zerorez customers for over a decade and they have yet to disappoint. Highly recommended.

Report a concern   June 9, 2021 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Cleans well

Report a concern   June 9, 2021 — Rated 10 out of 10 by J.A.K. Zerorez Phoenix
What do you like about our products and services?

The teck was very knowable about the process.

Report a concern   June 9, 2021 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Price was reasonable when you have the 3 room special.

Report a concern   June 9, 2021 — Rated 6 out of 10 by M.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Unfortunately one of the crew members had a strong cigarette smell which lingered in the home following. Results of the cleaning were subpar also.

Report a concern   June 9, 2021 — Rated 10 out of 10 by Cody Peterson Zerorez Phoenix
What do you like about our products and services?

The guy that cleaned our house was awesome! He definitely loves what he does and did a great job! Very professional as well.

Report a concern   June 9, 2021 — Rated 0 out of 10 by S.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We took advantage of the 3 room special at $135. While the cleaner employee was there my wife asked him how much it would cost to do an area rug. He never gave her a price and just simply treated the rug. My wife being unaware of pricing simply acknowledged a final total to the sales rep not realizing the rug had cost a whopping $70. It literally took only a few minutes to clean the rug. No invoice was shared with her where or maybe she would have disputed the charge. It reminds me of how women are taken advantage of when the get work done on their cars and leaves a bad taste in our mouths. Not transparent on pricing and not very good customer service. Called the Day of service to speak to a manager. Was told they were all in meaning and would be contacted back. Has not happened. Getting ready to share my experience via social media and web soon if not made right.

Report a concern   June 9, 2021 — Rated 10 out of 10 by Roseann Bevilacqua Zerorez Phoenix
What do you like about our products and services?

Service was on time and the tech was very professional and honest. I Will definitely use again.

Report a concern   June 9, 2021 — Rated 7 out of 10 by J.H. Zerorez Phoenix
What could we do to improve?

I scheduled ZeroRes on the recommendation of a friend. I realize that my sofa was dirty and somewhat stained (as I smoke in my house). But when the service rep finished cleaning and I asked him about the yellowish tint still left on the sofa, he said it would substantially lighten when it was completely dried - well it didn't. Also, I had the front panels of the cushions repaired with fabric from the back of the sofa and they were slightly darker than the rest of the cushion and you can still see the difference. I think I was owed some type of explanation if he couldn't get the sofa entirely clean. It looks okay, but I was expecting totally clean. I would give a recommendation with a proviso.

Report a concern   June 9, 2021 — Rated 9 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Carpets are clean! Fast and dries pretty quickly

Report a concern   June 9, 2021 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

They came within a few days of me calling, friendly service. Nice guy, did a great job on the rugs which were quite dirty. Looked great again!

Report a concern   June 9, 2021 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

Thank you! The carpet and tile look great!

Report a concern   June 9, 2021 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Your representatives come in with their equipment, get right to work, do a great job, and then pick up their equipment and leave my house a lot cleaner than when they came.

Report a concern   June 9, 2021 — Rated 10 out of 10 by B.I. Zerorez Phoenix
What do you like about our products and services?

They get my carpet cleaner than any other service.

Report a concern   June 9, 2021 — Rated 10 out of 10 by Carol Ellsworth Zerorez Phoenix
What do you like about our products and services?

Clean, soap free, no residue, healthy alternative, results are leaner brighter than traditional type carpet cleaning.

Report a concern   June 9, 2021 — Rated 7 out of 10 by S.R.A. Zerorez Phoenix
What could we do to improve?

The carpets do look much better. From a cost/value perspective I think there may be other options I explore next time.

Report a concern   June 9, 2021 — Rated 10 out of 10 by Ian M Takashige Zerorez Phoenix
What do you like about our products and services?

Great job as usual!

Report a concern   June 9, 2021 — Rated 0 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet is not cleaned in some areas in your corne

Report a concern   June 9, 2021 — Rated 10 out of 10 by Iwona Radziszewski Zerorez Phoenix
What do you like about our products and services?

Very happy, 2 guys did great job the floor looks great. Carpet feels clean. I would definitely use your service again.
Thank you

Report a concern   June 9, 2021 — Rated 9 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

My technician, Paul E, was wonderful

Report a concern   June 9, 2021 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, good customer service.

Report a concern   June 8, 2021 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Technician was on time and very professional.
Did a great job explaining the process.
Will definitely use again.

Report a concern   June 8, 2021 — Rated 10 out of 10 by Dayle Cook Zerorez Phoenix
What do you like about our products and services?

Spencer suggested more care for the priceless rugs. Thank you Spencer

Report a concern   June 8, 2021 — Rated 9 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

My technician, Mr.Ball, was excellent. He explained everything he was going to do.

Report a concern   June 8, 2021 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

as very satisfied with the person who cleaned my carpet, and how hard and effecient he was.


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