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based on 85285 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
David was very professional and thorough! You are lucky to have such a wonderful employee!
I like that it's easy to schedule with a single phone call and that you don't use shampoos that are just going to make it worse within weeks. Your service people are on time, polite, and knowledgable.
Just one thing: I wasn't told to vacuum the carpets after they're dry. You advertise that carpets aren't "crunchy" like they are after other cleaning services. Well, they ARE crunchy if you don't vacuum them when they're dry. I had to look on the Internet to see if the carpets needed to be vacuumed. It would have been a nice reminder.
Carpets are clean and smell fresh not soapy. Timely appointments when you need them. Professional technicians. Good price , especially when they have specials.
I had the service for the house we moved out and the one we moved in. New renters where we moved out complained that the did not have a pro carpet cleaning. In the house we moved in, we had more success cleaning ourselves some stains after Zerorez came. Very disappointing!
The carpet looks great, but my couch is like new. With 2 cats and a dog that lives on the couch it looks and smells brand new. I was a but hesitant when I first heard the cost of a u shaped sectional, but after watching him clean it and how much detailed he was and the final result, it was worth every penny.
We like that our technician was friendly and did a great job with our floors. Over the years that we've been using Zerorez, there has been a consistent level of professionalism and quality.
I love the product with zero chemical smell or fragrance. Very nice and respectable employees.
No chemicals
availability was great, technician did a good job
I appreciated that the agreed upon estimate didn’t change and there was no attempt to sell me more services when starting or completing the job. The carpets looked excellent 2 to 3 days after completion and drying time. Your website states 2 to 3 hours drying time but realistically it was 6 to 8 hours with the recommended inside house temperature being dropped to 74°. It was still a faster drying time than the other companies we’ve used.
Excellent
Friendly and thorough!
On time, professional and carpet feels clean!
Like the solution & friendliness of technicians.
Always a great outcome!! Carpets look like new!
Colton was fast, efficient, and a true pleasure to have in our home.
Customer service was terrible !! The agent wanted to tell me what I did " on line " and me I was wrong ! Sent me a screen shot of some internal form and said " i did it on line". (Your system was not working when I tried to schedule.) I followed my attempt to schedule online with a text and received 2 return phone call from your agents the following AM. It was agreed to set arrival
between 10 am and Noon, as I had to arrange for outside care for a 92 year old.
I received a text 2 days before and was told noon to 2pm for arrival. I text back and said no, we agreed to 10 to noon, due to care needed for a 92 year old. Was told " i did it " and your book was full and I could keep it or cancel ! I had to reschedule transportation and outside care givers to meet the appointment. ( that took several hours of my time, I don't have ).
The cleaning crew was wonderful, respectful and did a great job !! I'm just not sure how to get Zerorez back after using them exclusively for years. As you cannot trust Customer service and/or scheduling any more..I feel customer services' motto is: Company first ! Customer last !!
I would give the guy's that cleaned my carpets an "11 or higher" !
Customer service / scheduling a " ZERO " ( Why would you send screen shots of internal documents to a customer ? )
Name removed Phone number removed
They were on time, professional and the carpets looked really good!
We like the product; no smell, good cleaning , no soaked rugs and courteous service.
Knowledgeable service person. Thanks!
On time, courteous, and professional.
I like the lack of chemicals and residue
Great cleaning, service and prices!
Carpets are actually clean when they dry!
We have had ZERO REZ for our floor cleaning for over 4 years now, we are always very happy with the service men that come into our house.
Service was excellent!
The technician didn’t inform my husband about moving things so that most of the carpet could be cleaned so he only cleaned areas that were free. What a waste of money for us. Also left water spots all throughout the tile and didn’t mop up after leaving.
Also drug the hose through the front yard gravel which spread gravel onto the driveway.
I wish you brought in i dustrial vaccums to vaccum. I did vaccuum but it would be a nice service.
Every thing.
The service is great and the results are terrific
I love you guys.
My carpets do too.
I like that there is no residue left on carpet. Process does good job of cleaning. Serviceman is polite and considerate.
Everything done well. Very pleased with results