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based on 84569 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is fast friendly and efficient!!
Great job with fabulous results.
The professionalism
Last cleaning (December 2020), spots were left on my tile but I did not know how they got there. This cleaning (July 2021), the "citrus pre-spay" was placed down on my tile floor when it was not being used. A couple of days later, I mopped my floor and noticed a light haze on my tile where the spray was set down. I then realized that is how I had got the first spots on the tile. I called Zerorez and they offered to come back out and clean the tile in my entry way. They have not come out yet, but they made it very easy for me to request that they come back out to clean my tile. I hope the tile comes clean, but in the future Zerorez needs to have a spray to clean up after themselves on the way out.
The gentleman who cleaned our carpets and tile was very professional. He took time to explain how things work and what to expect. He was very thorough and did a great job. My only negative was that he had to take time to empty his equipment from the prior appointment - in our clean out drains. This extended the time of our appointment. I would have thought that would be done prior to arrival.
I like that the company does not use harsh chemicals. The floors and tile are very clean. Visitors definitely notice the difference!
Quick and efficient carpet cleaning!
Service was on time and efficient
The service was great
My technician Jeff was courteous, professional and right on time. The carpet looks great and was not soggy after the service. I would highly recommend ZeroRez! Renee
Our tech was wonderful. Communicative and informative. Thank youđź‘Ť
I feel the quality of service is not to the standards it was when I originally started with your company.
Quick and clean service
Your serviceman was nice and professional. No complaints about this or his work. We were hoping for a better outcome with the pet urine smell.
Cleaner was on time, efficient and pleasant
Friendly, professional staff. Carpet is soft and like new again after cleaning.
Setting up the appointment and completing the work was simple and efficient.
This is the second time that we have used you. The first time was great. This time seemed to be rushed & not raked like the last time. It was still better then your competitors.
Always exactly what you expect. Thanks
Technician did a great job
On time, very friendly and explained what the process will do and not do, offered to do a demonstration, very thorough and floors look great.
Carpets cleaning was great, and worked was great as well.
Our technician, Luis C. was very knowledgeable and thorough.
Not hard finish on carpeting
Very polite and courteous young man and explained the cleaning process very thoroughly. Also, very graciously made some suggestions on caring for our carpet.
This was the second time we used your company. Chris was very pleasant and did a great job on the carpets. He was very knowledgeable and showed up on time. Would recommend your company anytime.
the worker was very nice and professional. The carpet smells and looks great
Your cleaning process was fine and my carpet and tile are definitely cleaner. My issues stem from my expectations from what I was told. First, I was told that the carpet would be raked afterward so as to fluff up the carpet which I imagine helps it dry better. It wasn’t. Instead the carpet looked wet because the fibers were clumped together giving it that wet look. When I used my hand to lightly rub back and forth it loosened up and looked very even and fluffed and the wet look was gone.
Second. Your tile cleaner did a very good job cleaning my tile and grout. However, there are some sections where your machine didn’t clean the grout. Mostly close to a wall or where your machine couldn’t reach possibly. Either way I expected all grout lines to come out cleaner.
Third. I was told that the front doorway tile. would be done before he left. It’s less than a 3x3 area. No mention of cost was given. I thought that because it’s such a small section maybe it would fall in the 250 sq ft cost. So when it came time to pay my original quote of $157 was now over $170. I asked why and was told the front door area cost $10 extra. Not one to complain and thinking it was an extra area I said oh ok. My card was charged and he left. Once I received a my receipt in my email I looked at the charges. My extra area was $15 not $10. Ther was no tax so my $157 went to $172 when it shouldn’t have or at least charge me the amount that was said at the time $10.
This isn’t a huge deal but it does dampen the experience with your company. A little bait and switch and not all grout was cleaned. Expectations were not quite met.
There’s my story. If you want more info you have my number. Thanks.
You have the most wonderful staff of professionals. Jason came to my home and did a very efficient thorough job. I had water damage from the heavy rains and he got out a lot of the stain. He did warn me that once it dried it would probably resurface. It absolutely did resurface, but it’s better than it was.
Jason was very helpful and telling me all the things that I could expect from the service. He should be the instructor for all the other people who clean carpets. He was careful and kind. I think he needs a raise!
I like that no soap is used