Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84569 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 7, 2021 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

As always, the tech was a well-informed gentleman and he did a wonderful job!

Report a concern   August 7, 2021 — Rated 8 out of 10 by S.H. Zerorez Phoenix
What could we do to improve?

I think the carpet is clean but it’s kind of crunchy. Not sure if it’s the cleaning or the protector that was put on

Report a concern   August 7, 2021 — Rated 9 out of 10 by Beth Leicht Zerorez Phoenix
What do you like about our products and services?

Technition Shawn was great did I good job explained everything well would use him again!!

Report a concern   August 7, 2021 — Rated 8 out of 10 by A.V. Zerorez Phoenix
What could we do to improve?

Nothing really. Zerorez is great. I will o ti up to use them and if the subject of carpet or tile cleaning comes up I will certainly suggest zerorez like I have in the past.

Report a concern   August 7, 2021 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

I thought that the technician, Chris, was knowledgeable, efficient, prompt, and polite. He did a wonderful job on washing my tile floors and sealing the grout.

Report a concern   August 7, 2021 — Rated 5 out of 10 by R.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When you spend close to $200 and they stay for an hour and a half do you wonder just how much they really are scrubbing the carpet. Just think a little more effort could’ve been given to the carpet stains!

Report a concern   August 7, 2021 — Rated 10 out of 10 by C.N. Zerorez Phoenix
What do you like about our products and services?

On time. Did a great job. Have used them before

Report a concern   August 7, 2021 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Very thorough job and it looks and smells much better! Friendly staff.

Report a concern   August 7, 2021 — Rated 10 out of 10 by Barbara Johnson Zerorez Phoenix
What do you like about our products and services?

Great job! Very friendly and explained everything step by step.🌻

Report a concern   August 7, 2021 — Rated 0 out of 10 by L.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Somehow a $120 2 bedroom cleaning grew to $644. That is over the top. And the he said she said did not line up. Learned a very expensive lesson. Zerorez will never step foot in a house I own again.

Report a concern   August 7, 2021 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great. Friendly service

Report a concern   August 7, 2021 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Our technician was amazing! I’ve used Zerorez before and my floors always look good but they were extra clean with this tech. Great attitude, hard worker!

Report a concern   August 7, 2021 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

It works!

Report a concern   August 7, 2021 — Rated 10 out of 10 by Jeannie Helgeson Zerorez Phoenix
What do you like about our products and services?

The entire process was efficient. I was able to speak to a person right away that assessed my needs and set-up my appointment; a reminder was sent in advance; rep showed up as scheduled (Mark), who was very pleasant and did a good job sanitizing the carpets.

The zerorez carpet cleaning method is effective and the carpets look great.

Report a concern   August 7, 2021 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

No residue and carpets come out beautiful.

Report a concern   August 7, 2021 — Rated 10 out of 10 by Lori Francoeur Zerorez Phoenix
What do you like about our products and services?

Zerorez did a fantastic job! Our old tile floors looked like brand new. Thank you so much! I will absolutely use you again!

Report a concern   August 7, 2021 — Rated 10 out of 10 by Doris Wilson Zerorez Phoenix
What do you like about our products and services?

I like the ease of scheduling my appointment and deciding what work I wanted complete.

I like that Luis was professional, courteous, and knowledgeable. He gave me information on how to keep my carpet clean. Good customer service in today's economy is very hard to find. I have to say he was very efficient and I truly appreciated his work ethics.

Report a concern   August 7, 2021 — Rated 10 out of 10 by Forrest Kuhn Zerorez Phoenix
What do you like about our products and services?

Dries fast, cleans the carpet and tile really well. The young man that was here was very polite and explained everything in detail. Very pleasant and hard working.

Report a concern   August 6, 2021 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals and technicians are very nice

Report a concern   August 6, 2021 — Rated 5 out of 10 by A.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your tech was extremely knowledgable and herd working keeping our home and himself safe, Thank You so Much. First name removed

Report a concern   August 6, 2021 — Rated 10 out of 10 by lorena carrillo Zerorez Phoenix
What do you like about our products and services?

Great service and worth the price! They do what the other guys cant! Save your money and do it right the first time.

Report a concern   August 6, 2021 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

We didn't have our regular guy this time. Hopefully he will be back next time. He is very efficient and does a great job. This was a trainee and instructor. Late, understand that can happen, but slow. Didn't seem very efficient and at the end the floors didn't come out as great as usual. Seems like there was a film or something. Floors were dirty the next day. Like they were never cleaned. It was surprising. Makes me think I am wasting my time cleaning floors and may just have carpets only done next time. Still love Zerorez just not this last experience.

Report a concern   August 6, 2021 — Rated 10 out of 10 by Patricia Pottorff Zerorez Phoenix
What do you like about our products and services?

I am beyond happy with the results from Zerorez. Since my carpet is very old and had MANY pet accidents on it I was just hoping to make it a little cleaner.
My carpet looks, feels, smells amazing!! Even my Son commented on impressed he is with the results of the Zerorez cleaning of the carpet.
The guys were very knowledgeable, explained what to expect, what not to expect. They were also very professional and friendly.
Thank you!!

Patricia Sun City West

Report a concern   August 6, 2021 — Rated 8 out of 10 by S.B. Zerorez Phoenix
What could we do to improve?

Everything was great, as was the technician. I had pointed out 2-3 spots and it appears they are still there. Not sure if they were pretreated or just permanent spots that won’t come out???

Report a concern   August 6, 2021 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Tech did a great job thank you

Report a concern   August 6, 2021 — Rated 10 out of 10 by Karen Layard Zerorez Phoenix
What do you like about our products and services?

Very happy with your carpet cleaning service. Your cost was reasonable and I felt you did a very professional job. The carpet looked fantastic after being cleaned. I would gladly recommend your company.

Report a concern   August 6, 2021 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

great

Report a concern   August 6, 2021 — Rated 6 out of 10 by C.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet didn't come out as clean as I expected. It was pretty grime to begin with but I expected it to get a little cleaner than it did.

Report a concern   August 6, 2021 — Rated 0 out of 10 by P.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet does not look any cleaner then when you started. It also took over night for it to dry completely. The person who was cleaning it was professional but he thought he could get it clean and when he finished, I hink he was also disappointed. A refund would be nice.

Report a concern   August 6, 2021 — Rated 8 out of 10 by V.O.D. Zerorez Phoenix
What could we do to improve?

He did a wonderful job but he didn’t leave me any spray remove her as they have in the past.


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